[Andras]

Hello Brian,

Sorry for the long wait. I see the issue as well. Will check and try to get this finally fixed with the next MR.

Cheers,
Andras

[Andras]

Hello Anna,

I’m really sorry for the long wait. I was out for the last week-and-a-half.

I checked the url and got a 404 error. If you still need help in resolving this then I’d be happy to help you out and I promise to give you a reply within a day.

Looking forward to hearing for you!

Cheers,
Andras

[Andras]

Hallo Marcus,

Sorry for the long wait, I was on holidays but now I’m back.

So if I understand correctly, you would like the following feature:

• Have a checkbox whether a featured image of an event should be shown or not
• Have a checkbox whether Related events / images should be shown or not

This can be likely done with some custom coding and a template override. We are limited in doing customizations like this but one of these freelancers should be able to help you out if you would like to have this feature fast.

If you would like this as a built-in feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there. We regularly monitor feature requests on User Voice and if a requests is popular / gets a lot of votes then there is a high chance it will be included as a feature.

Cheers,
Andras

[Andras]

Hello Jorrit,

I’m sorry about the radio silence, I was out on vacation.

We don’t offer trial versions of our plugins, but we do have a no questions asked 30-day money back refund policy. After you purchase the plugin you have 30 days to test it inside out. If you don’t like it or doesn’t do what you need, just fill out the form on that page within 30 days of your purchase and you’ll be refunded.

Let me know if you have any more questions. I’d be happy to help and I promise you will get a quicker answer next time. 🙂

Cheers,
Andras

[Andras]

Hey Belinda,

Stoked to hear this is fixed!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new one in the forum and we will be happy to help you out.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/plugin/the-events-calendar/reviews/
https://wordpress.org/support/plugin/event-tickets/reviews/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

 

[Andras]

Hey Kam,

Happy to hear the issue is solved!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new one in the forum and we will be happy to help you out.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/plugin/the-events-calendar/reviews/
https://wordpress.org/support/plugin/event-tickets/reviews/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

 

[Andras]

This reply is private.

[Andras]

Hi Adam,

Thanks for reporting back on that.

Good job on finding a solution for the issue! Awesome!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new one in the forum and we will be happy to help you out.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/plugin/the-events-calendar/reviews/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

 

[Andras]

Hi Carsten,

I understand your frustration and your disappointment.

We are dealing with tens of bugreports for every maintenance release and we need to solve the bugs and issue according to some priority order. The issue you have reported here is very rarely encountered, we haven’t received any other reports of this until now. It is a unique case and has normal priority versus some issues who are affecting dozens of people or even he whole user base.

Thank you for the solution you provided. It looks great and the developers are informed about it. In order for us to merge it into the code is not a simple copy-paste. It needs to go though several phases of testing.

I now flagged the issue for the dev team if they can take a look at it and possibly get it fixed soon. The rest is up to them and our buglist. This is all I can do at the moment.

Note, that a maintenance release will be coming later this week, this will definitely not be in it.

What I can recommend as a workaround is that you “miss out” on the updates, so you don’t always need to manually do the code adjustment.

The ticket is marked as “pending fix” so we will update it as soon as the fix is released.

Thanks for your understanding and your continued patience!

Andras

[Andras]

Hi Marcus,

To get the organizer of an event you can use tribe_get_organizer().

As for your second question I’m sorry, I don’t fully understand. Can you explain please? Or you can ask in German. 🙂

Andras

[Andras]

Excellent, stoked to hear the issue is solved.

The 301 redirect is a great idea. Good job on that!

I am going to close down this ticket, but if you need anything else related to this topic or another please post a new one in the forum and we will be happy to help you out.

Good luck with your project!

Cheers,
Andras

PS: We’d be grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

[Andras]

Mickey, I’m stoked to hear it works out for you! I forwarded your props to Barry already.

Since the issue is resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new one in the forum and we will be happy to help you out.

Good luck with your project!

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/plugin/the-events-calendar/reviews/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

 

[Andras]

Hi Kamey,

Duplicate licenses

You can absolutely use One License for Live and Dev Sites. And this article on Moving Your License Keys might be helpful as well.

I have just set up UpdraftPlus as this might be easier.

You’re welcome! I hope it will work out for you. 🙂

How will I know when 4.5.3 is released?

The message you see about the 4.5.2 update is quite normal. Just ignore it for now.

Once 4.5.3 is released – should come later this week – then the update message will change to 4.5.3.

Also, this thread is marked in the bugticket of the issue, so once the fix is released a team member will drop a note here for you. If you have email replies checked, then you’ll get a notification in your inbox as well.

Cheers,
Andras

[Andras]

Hey Julian,

I’m sorry for the confusion. If you could point me to the page or documentation where you read this then I would be happy to check that and adjust it if needed.

Also, I’m a bit confused as well. First you mentioned:

So I create a new event in my WordPress using Eventbrite for the ticket.

Then you say:

… the event calendar will import them regardless.

Creating an event in WordPress and keeping it in sync with Eventbrite is different then importing an event from Eventbrite with the importer.

You should be able to <span style=”text-decoration: underline;”>import</span> private events from Eventbrite with the importer. However, the ticket sales will likely not be visible on your site due to the private setting.

Does this clarify? Let me know if you have further questions.

Cheers,
Andras

[Andras]

Hi Ron,

I’m afraid the process you described is not easy to achieve with our plugins straight away.

One possible way could be selling tickets from the WooCommerce products page instead of the event page and using a plugin for WooCommerce that handles bundled products.

Another way would be some custom development. Note however that developing and supporting customizations is beyond the scope of our support. If you would like to choose this path then I can share with you this list of freelancers who could help you out. They are not affiliated with us and are well known in the community.

Hope this helps.

Cheers,
Andras

[Author]

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