[Andras]

Hello Mark,

Thanks for getting in touch!

You are at the right place. Sorry about the waiting time, we are a bit overloaded at the moment, so response times are a bit longer. Nonetheless, we do reply to every request.

Just want to notify you upfront that based on our support policy we are limited in supporting customizations. I can give you some pointers and tips to get started but you will need to do the heavy lifting yourself.

It is possible to modify the list view. The easiest would be for that is doing a template override. You can read more details on how you can achieve that in our Themer’s Guide – https://theeventscalendar.com/knowledgebase/themers-guide/

You will likely need to create an override for this file:

wp-content\plugins\the-events-calendar\src\views\list\single-event.php

You will need to figure a way on how to mark an event as being sponsored. Probably using categories or tags would be the simplest. So when the event data is being pulled you check if it is in the ‘sponsored’ category and then put the logo there. Otherwise not.

Hope this helps you get started. Let me know if you have further questions.

Cheers,
Andras

[Andras]

Hello Miles,

Thanks for using our plugins and welcome to the forums!

Great question you posted!

If you don’t need to keep the post IDs the same as before, then what you tried – export csv, then import csv – would be a way to go. You might need to delete the events from your site though.

If you have tickets assigned to events, then this will not be a way to go, as the tickets are connected with the post ID.

You can do the Quick Edit on the Event List view in the backend. It is a bit more cumbersome, but works.

Or you can try directly editing the event titles in the database through phpMyAdmin.

I think the quick edit would be one of the fastest solutions. Tip: after changing the title it’s enough to hit the Enter key, you don’t necessarily need to click the Update button. Bit faster this way.

Does this help?

Andras

[Andras]

Hello Caylee,

Thanks for getting in touch! Your question is absolutely valid! 🙂

To be able to give you better support, could you please share your system information with me? Here’s a handy guide how you can do that:
https://theeventscalendar.com/knowledgebase/sharing-sys-info/

By the “Free Registrations for the Events Calendar” do you mean this plugin?

Registrations for the Events Calendar – Event Registration Plugin

That plugin is not developed by us and thus we cannot provide support for it. I’m not quite sure about compatibility. We definitely try to make our plugins as compatible as possible but due to the number of plugins in the ecosystem we cannot guarantee full compatibility.

I have created a test event with the two plugins active and it shows properly. So it should work.

Have you gone through the setup articles you can find in our knowledgebase?

An issue I have seen before is that if you don’t have a PayPal account set up in Eventbrite, where you will receive your money from the sales, then the event cannot be put live, so the tickets will not show up on your WordPress site.

Check these please and let me know what you find out.

Cheers,
Andras

[Andras]

Hello Jonathan,

Thanks for using our plugins and for reaching out!

Do I understand correctly that you would like to create (or modify) a theme in a way, that it already has some custom fields built in including the filters that come with them?

Likely what you proposed, editing the custom field keys manually would be the way to go.

I will try to ask the team if anyone has another idea on this.

Cheers,
Andras

[Andras]

Hello Mark,

Thanks for going Pro and welcome to the forums!

I’m sorry about this issue with the venue and organizers.

We did have that issue previously, and has been fixed about 2 months ago in a maintenance release.

What I can think of is that multisite, or more specifically the MU Domain Mapping plugin might be conflicting with ours. Would it be possible for you to deactivate also MUDM and test this?

Cheers,
Andras

[Andras]

Hello Russell,

Thanks for reaching out!

I have tested this and I could reproduce the same with a multi-day all day event.

I will need to check whether google cal is handling something differently or it is our plugin.

Will get back to you soon, please hang in there.

Cheers,
Andras

[Andras]

Hi Jake,

I have managed to create a scenario where I’m getting blanks. This is what happened:

• go to the event page, select a ticket, fill out the details and add it to the cart
• you are taken to the cart / checkout page
• go to the event page again, select a ticket, fill out the details and add it to the cart
• again you are taken to the cart / checkout page
• repeat as many times as you like …
• pay

I added tickets 3 times.

And what happens is that I got the details of the last set of tickets that I put in the cart, and the first and second batch came in blank.

I’m not yet quite sure whether this is a browser issue or an issue with the plugin. I will still need to do some investigation for that. Please hang in there.

Cheers,
Andras

[Andras]

I will still ask the team if anyone has an idea that could help. Will let you know.

A.

[Andras]

Hi Penny,

Unfortunately we are limited in supporting customizations based on our support policy.

I’m happy to share with you a list of freelancers who could help you out with this. They are known in the community and are not affiliated with us in any way.

Here are some thoughts though that can help you get started:

Create an editable field called “raffle ticket number” (This is separate to the automatically assigned ticket number)

Unless you want this to be totally unique for every purchased ticket, you could use the SKU field for this.

In the email that goes out you can potentially combine the SKU field with the Ticket number.

The email you can customize with a template override. You can find detail on how to do this in our Themer’s Guide – https://theeventscalendar.com/knowledgebase/themers-guide/

You will need to create an override for this file:

wp-content\plugins\event-tickets\src\views\tickets\email.php

 

Delay the ticket being sent until the order has been “completed”

There is a setting for this under Events > Settings > Tickets tab which looks like this.

 

I hope this helps.

Cheers,
Andras

[Andras]

Nooo problem at all. 🙂

[Andras]

Hey Ruben,

I see your point in the need for login, especially if a user does not create an account. We already have a bugticket on file for this and will be fixed sometime in the future. At the moment I cannot give you any fixed date for this however.

I will check regarding the attachment and will let you know.

Andras

[Andras]

Hey Paul,

I got some news already. The developer found the source of the issue and looks like found a solution as well. It still needs to go through some testing and QA, so it will take a bit more time, but it looks good.

Hang in there, the fix is on the way.

Cheers,
Andras

[Andras]

Sure thing Promila!

Happy I could help!

I will leave this open for now in case you would have further question.

Please note, that the thread will be closed automatically if there is no activity for 3-4 weeks. In this case feel free to open a new topic. We’ll be here to help. 🙂

Cheers for now,
Andras

[Andras]

PS: If you like our plugin, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

You’re welcome, Rolf! Happy I could help a bit.

I am going to close this ticket for now, but if you need anything else related to this topic or another, feel free to open a new topic in the forum and we will help you out.

Cheers,
Andras

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