customer name not being passed to Simplify Commerce

[Rolf Kramer]

Customer name shows up in Event Tickets Plus as well as in WooCommerce Orders list. Yet when our club treasurer logs into our Simplify Commerce account he sees all info from ticket purchase except for the customer’s name (see attachment).

Is there something in Event Tickets Plus that is preventing the name from being passed? Is there tech support at WooCommerce or Simplify Commerce I can contact?

Any assistance would be helpful.

Rolf

[Andras]

Hello Rolf,

Thanks for using our plugins and for reaching out!

If I see correctly you are looking for the “Name on Card” data. This data is not handled by our ticketing plugin, but rather WooCommerce and Simplify Commerce.

I would recommend getting in touch with them, here is where you can do that:

WooCommerce – https://woocommerce.com/contact-us/

Simplify Commerce – https://simplify.desk.com/customer/portal/emails/new

Cheers,
Andras

[Rolf Kramer]

Thanks. Appreciate the contact info for WooCommerce and Simplify Commerce.

[Andras]

You’re welcome, Rolf! Happy I could help a bit.

I am going to close this ticket for now, but if you need anything else related to this topic or another, feel free to open a new topic in the forum and we will help you out.

Cheers,
Andras

[Andras]

PS: If you like our plugin, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

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