[Andras]

Hi Jan,

Thanks for the details! Diky moc! 😉

A full database dump would help me the most. If it is too big to upload here, then you can share it via some cloud service and I’ll take a look at it.

Andras

[Andras]

Hello Russell,

Thanks for the ping. I have created an internal ticket for this and we will take a look at it soon.

I also asked our team lead about this. It will not make it into the next Maintenance Release, but will try to check it for the one after. That will be 3-4 weeks.

To give you a bit of background on this: when you enter a multi-day all-day (Sept. 10-17) event into TEC and it gets exported, then these are the values appearing:

DTSTART;VALUE=DATE:20170910
DTEND;VALUE=DATE:20170917

Likely google calendar interprets the end time like “2017-09-17 00:00:00”, in which case it rightly shows it to end one day earlier.

Anywho, I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released. If you have any new questions or issues please create a new ticket and we’ll be happy to help.

Cheers,
Andras

[Andras]

Hello Carla,

Over the past couple of months we released numerous changes and fixes and wanted to ping you whether you are still experiencing issues with your setup.

I’m specifically interested in this one:

 

• Core > performance issue when EA license code entered (Bug #68226)

This is what you have reported earlier:

… when I activate the plugin, the website speed crawls.
IT takes about 30 to 60 seconds to reload any page. When I deactivate the plugin, it goes back to normal.

I have experienced this with previous plugins that where making calls via ajax. Our Intranet site and network is behind a corporate proxy. This could be a problem, if the new version relies on this type of connectivity.

[…]

I have found that what slows it down is the active license key. When I remove it, the site goes back to normal loading speed. When I add and validate the license key it goes back to crawling speed and becomes unresponsive.

Is this still the case, or is your site performing well now even when the Event Aggregator license key is entered?

Thanks and looking forward to hearing for you.

Cheers,
Andras

 

[Andras]

Happy to hear that at least the events are in order.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released for the duplicate venues.

If you have any new questions or issues please create a new ticket and we’ll be happy to help you out.

Thanks for your patience!

Cheers,
Andras

[Andras]

🙂

[Andras]

Thanks for setting up that staging site! That’s great!

This shows that the issue is not unique to your site. We have seen some similarly odd behavior at some hosting providers. A hunch is that WP Engine might have something to do with this.

Could you provide me a database dump of your staging site? I would like to fire it up locally and test it whether I get the same odd behavior.

In case you feel like it, you might also want to get in touch with WP Engine and ask them to check if they see anything on their side when the cron is supposed to be fired.

Cheers,
Andras

[Andras]

Hi Daniel,

Thanks for the update!

We haven’t had any other reports of this behavior so let’s dig a bit deeper to find the source of the issue.

I see that you are using a lot of plugins, it can happen that one of them is causing this glitch. To find out please go through our guide on testing for conflicts and see if that uncovers anything.

It also can be that there is some custom code in your theme / functions.php file which causes this. The conflict test above / switching to a default theme like twentyseventeen will help in this.

Let me know what you find. I’ll be waiting.

Cheers,
Andras

[Andras]

Ahoj znovu,

What payment gateway are you using? I’m asking because we are aware of some issues with the PayPal IPN verification, where sometimes when a payment is completed, they don’t get marked completed in WooCommerce / EDD. This is something beyond us.

In order to be able to give you a fuller explanation on the 41+1+3 I would need more details, likely a database dump. But…

I believe the “3 awaiting” could be the case of what I mentioned above. The tickets get paid, the transaction is successful, but somehow this success info doesn’t get to EDD anymore, so it stays “pending” or “processing” or some similar status.

If you are sure those got paid then you can go to the EDD Downloads > Payment History, open the transaction in question and simply set it to completed.

As for the 1 remaining I would need more information. Do the sales under EDD Downloads > Payment History add up to 45?

The customer got in the same minute two identical emails with tickets

Did she get the exact same tickets twice? Or she got 2 tickets with the real purchase and 2 totally new / unique tickets with the face / duplicate purchase?

Is this a unique case or did it happen more times?

Can it be that she clicked twice on the “Purchase” button? (She clicked once, nothing seemed to happen or the server didn’t respond in time so she clicked again?)

Čau,
Andras

[Andras]

Hi Uwe,

That is a great question, thanks for getting in touch with it!

Usually when you have a comma in a textfield that you want to have in a CSV file, then the text field is surrounded with quote marks. Something like this:

 datum,zeit_von,zeit_bis,titel_de,kategorien
9/6/2017,2:00:00 PM,6:00:00 PM,Entspannung,"kategorie 1, kategorie 2"

You can also try changing the separator to semi-colon “;” and check if that gets imported properly.

But the first option definitely works. I just did a quick test with Excel. If you set up your data and save as CSV (CSV UTF-8), then that is how it is going to be saved.

Does this help? Let me know if you have any further questions.

Cheers,
Andras

 

[Andras]

Hi Mark,

Thanks for your patience!

I ran a scheduled import of the feed you provided for the last day and the events were always properly updated, not duplicated.

However the venues did duplicate (now I have 46 Chayz Lounge 🙂 ), so this looks like an issue. I will create an internal bugticket so our developers can take a look at it and develop a fix.

There has been an update of Event Aggregator on our side. If you delete the scheduled import and set it up again, then are you still getting the duplicate events?

Andras

[Andras]

Hey Laura,

Thanks for getting in touch!

The text domain for both strings is ‘tribe-events’.

In case you still have issues getting it to work I can provide you with a snippet that can help change these (and most anything).

Cheers,
Andras

[Andras]

Hello John,

Thanks for reaching out to us with your question!

Yes, it is possible to do what you described. In this case you will have to install the plugin only on that subsite and not on the full network.

Please note that in this funky case you might not be able to get updates automatically. You will still be eligible, but you will likely need to install the updates manually.

Then on the subsite you can go to Events > Settings > Licenses and enter your license key.

Once you entered your license key wait until it validates and hit the Save button only afterwards. Otherwise the license key will not be saved.

Let me know if you have further questions. I’d be happy to help.

Cheers,
Andras

[Andras]

Hello Blazej,

Thanks for using our plugins and welcome to the forums!

It is possible that you could modify the template following our themer’s guide, but it would take knowledge in php, css, and html to do it:

https://theeventscalendar.com/knowledgebase/themers-guide/

I am able to answer some questions to help you get started on a customization, but for the most part that is beyond the support we can provide.

Let me know if you have any follow up questions.

Thanks and cheers,
Andras

[Andras]

Hello Jason,

Thanks for using our plugins and for reaching out!

To be able to give you better support, could you please share your system information with me?
Here’s a handy guide how you can do that: https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks!

Also, could you share with me a url where that issue can be seen?

To get started on the issue, yes, a “remove_action()” should work, as well as a template override of this file:

wp-content\plugins\event-tickets\src\views\tickets\orders-link.php

If I do remove the link from the page, I assume customers would still be able to go to their account page and see their tickets?

No, unfortunately the users are not able to see purchased tickets in their account.

If you are using WooCommerce then users can take a look at their orders under a url like this: http://domain.tld/my-account/orders/

but the tickets themselves are not there. They can be viewed on the page where the link leads:

http://domain.tld/event/{event-slug}/tickets/

Cheers,
Andras

[Andras]

Hola,

I understand what you mean. Unfortunately Facebook creates a new place if only one little detail is different, regardless of how you name it. And sometimes even if the details are the same it might create a different place, with a different unique identifier (ID).

Our importer relies on the data that Facebook provides. The ID is the only piece of data that can help us determine if an event, organizer or venue is the same as before or a different on. If the ID is different, then it will be a new entry on your website.

Doing guesswork comparing data of 2 venues  (e.x. A venue has same name but different city => likely they are different) can and will lead to wrong entries, and is unprofessional. So we need to use what we have.

I’m sorry if this is not the answer you were hoping for. We don’t have control over how external sources handle their data. We can only control ours and try to make the best of it.

Cheers,
Andras

[Author]

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