[Andras]

Hi Tim,

Thanks for reaching out! Great question!

After a ticket move, regardless whether it is a different ticket for the same event or a new event, the ticket stocks will need to be adjusted manually. At the moment the automatic adjustment of stock is not available.

You might find this article helpful on the topic of moving tickets.

I hope this helps clarify. Please let me know if you have any further questions.

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

Hi Chris,

I don’t need your entire site only your theme and child theme, which should reside in the wp-contents/themes folder on your server.

Meanwhile I will check with the team is someone has an idea about a fix.

A.

[Andras]

Hello All,

I’m sorry about all the frustration this issue is causing you.

We did some internal tests of the 2 plugins working together and at the moment The Events Calendar 4.5.13 is the most stable version in terms of WPML compatibility. It is highly recommended to downgrade to that version if you are using WPML and keep to that until this issue gets fixed in an upcoming release.

We will post the news here once the fix is out. We ask for your kind patience until then and again, apologies for the frustration.

Andras

[Andras]

Hi David,

Thanks for reaching out and I’m really sorry about this issue.

I just tested this, and while I do get the same error message the ticket still gets moved. Is that also happening for you as well, or the tickets don’t get moved at all? Or disappear?

The error message is a bug, I will log that. It would be great to know the rest of it as well.

Thanks for letting me know.

Cheers,
Andras

[Andras]

Hi Chris,

Sorry to hear about the issue.

Try pasting the below snippet in your theme’s functions.php file and see if that does the trick.

add_action( 'wp_enqueue_scripts', 'tec_widget_stylesheet' );

/**
* Register our stylesheet.
*/
function tec_widget_stylesheet() {
wp_register_style( 'tecWidgetStylesheet', plugins_url( 'events-pro/src/resources/css', dirname(__FILE__) ) );
wp_enqueue_style( 'tecWidgetStylesheet' );
}

If it doesn’t, could you zip up your theme and child theme folders and share them with me?

Cheers,
Andras

[Andras]

Hi Andrew,

Thanks for using our plugins and welcome to the forums! I think I can help you with your questions.

To change the default value to one, the best course of action would be creating a template override. You can find more details on this topic in our Themer’s Guide – https://theeventscalendar.com/knowledgebase/themers-guide/

Basically you will need to create an override for this file:

wp-content\plugins\event-tickets-plus\src\views\eddtickets\tickets.php

and make some changes to line 66, which looks like this:

echo '<input type="number" class="edd-input" min="0" ' . $max . ' name="quantity_' . esc_attr( $ticket->ID ) . '" value="0" ' . disabled( $must_login, true, false ) . '/>';

and change the value to 1.

how can I limit it to just one per checkout

The cart and the checkout is already handled by EDD, so you would need to look around in their extension library if there is something for this, or in their support forums.

Let me know if the above trick helps.

Cheers,
Andras

[Andras]

Hi Jeremy,

Thanks for reaching out!

Have you tried this snippet:

function customize_tribe_events_breakpoint() {
return 600;
}
add_filter( 'tribe_events_mobile_breakpoint', 'customize_tribe_events_breakpoint' );

Set the number to something higher of course. This article is the source.

Let me know if that helps.

Cheers,
Andras

[Andras]

Hi Gordon,

Happy to hear that things are working out!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Good luck with your project!

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Sure thing Johan, I’ll be waiting.

Please also share a screenshot of how the tickets are set up for that event.

Thanks and cheers,
Andras

[Andras]

Hi Logan,

I will need to check with a developer what those messages exactly mean.

Meanwhile the thought I have:

the “when” in import history on all the scheduled imports was updated to now (leading me to think that they attempted to run?), but mostly all still stuck on “import pending”.

If indeed they all tried to be run then that can have 2 implications:

• too many requests went out and your server might not have been able to handle all the response
• you reached your daily limit of imports after a while, and some imports didn’t run

Is there a way to force all scheduled imports to run NOW?

Surely not a “bulk” way, and that would also mean the above 2 points.

You can run the scheduled imports manually if you go to the ‘Scheduled Imports’ page and click on ‘Run now’ below the import name. I would recommend going slowly on this not to overload your server.

I’ll get back to you soon.

Andras

[Andras]

Hi Justin,

I’m really sorry that working through this goes slow. I also asked for another set of eyes to take a look at this, maybe someone has a good idea or insight.

Until that’s done could you share a database dump with me? I would like to fire it up and see if I can find something.

Cheers,
Andras

[Andras]

Hi Matthew,

Sorry to hear there is no progress yet.

I had a chat with the developers on the timezone and DST topic. Basically in the code we don’t do anything to handle or offset DST. Everything is left to be calculated based on WordPress and the plugin timezone settings.

Could you share a database dump with me? I will try to fire it up and check if I can find something.

Andras

[Andras]

This reply is private.

[Andras]

Awesome, happy to hear you managed to solve this.

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Author]

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