[Andras]

Until I do that, could you please share your system information with me? Thanks a bunch!

It would also be great if we could determine whether it is a combination of our plugins or having only The Events Calendar active already produces all those requests. To test this please make sure you are using the latest versions of our plugins and go through our conflict testing guide. Let’s see if that uncovers something.

Andras

[Andras]

Hi washingtonian,

Thanks for reaching out! I’m sorry you are experiencing this issue with all the pue requests.

Please give me some time to check around and investigate this and I’ll get back to you shortly.

Thanks for your kind patience.

Cheers,
Andras

[Andras]

Hello,

I guess that could be done, but it would require customization work, which is beyond the scope of the support we can provide.

I might be able to give you some direction and pointers, but you will need to do the coding yourself. To be clear, you would like it to search in the custom fields (which exists for all post types) or in the ‘Additional Fields’ that come with Events Calendar PRO?

PS. it would be very helpful to have a field with basic wysiwyg functionality.

By this do you mean having an Additional Field that would allow some formatting?

If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

Andras

[Andras]

Let me know if it works, and if we can close this thread. Thanks!

A.

[Andras]

Hi Antar,

Doing customizations like this is way beyond the scope of our support that we provide.

However, I had couple minutes do I cooked this up for you.

https://gist.github.com/andrasguseo/dc41114506ad261001b3eaf980ba580e

Please note, that it hasn’t been tested, but it should do the trick.

Let me know how that works out.

Cheers,
Andras

[Andras]

Hi nkyantal,

Thanks for hanging in there!

I had some discussions regarding this issue. This is definitely unusual and it looks like something is being blocked on your site, maybe the REST API.

Now when you go to this url in your browser:

http://www.rochester.edu/team/wp-json/tribe/events/v1/events/?categories=eir-robert-arnold

you will receive a “Rest cannot access” message like this.

Try deactivating all plugins, except for the calendar ones and switch to a default theme like twentyseventeen, then re-visit the above url and check if you get a different response. This will help us find out if another plugin or the theme is interfering with the REST API.

Let me know what you find.

Cheers,
Andras

[Andras]

Hello Antar,

Thanks for your patience!

I colleague of mine shared the following idea / snippet:

function tribe_community_set_event_status ( $event_id ) {
    // post status to set the event to
    $post_status = 'draft';
    $args = array(
        'ID' => $event_id,
        'post_status' => $post_status,
    );
    wp_update_post( $args );
}
add_action( 'tribe_community_event_created', 'tribe_community_set_event_status' );

This should get them started. It sets the status of a community submitted event to draft, when it’s submitted. It will still need the necessary conditionals to check for the user role / capabilities and to set the status accordingly.

Let me know how this works out.

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

The database did not change between the 2 versions.

Please try the following:

• Please clear your cache and disable your caching plugin (WP Fastest Cache)
• Go to Settings > Permalinks and re-save the permalink settings
• clear your browser cache (here‘s how to do that)

Now check if that fixes it.

Meanwhile I will try to get some input from the team as well.

Cheers,
Andras

[Andras]

How should I set up PayPal if this service is no longer available since December 1, 2017?

I’m sorry, I don’t quite understand which service you are referring to.

If you refer to “PayPal Split Payments” for WooCommerce, I believe that has been renamed to “PayPal Adaptive Payments” and you can find it here.

Your plugins do not seem to work without PayPal.

If you would like to sell tickets on your website, then you will definitely need an eCommerce plugin as well. At the moment we support WooCommerce and Easy Digital Downloads.

Since payment is handled by the eCommerce plugin you are free to use any payment gateway those support, not only PayPal.

If you would like to have the split payments functionality, we support the WooCommerce plugin called PayPal Adaptive Payments. If you don’t need split payments, then disable that option Events > Settings > Community tab > Enable split payments and you will be able to add tickets when submitting on the community form.

What do you think about simply paying back the Geld? I’ll look for another partner!

I would certainly be sad. I totally understand if you think that our plugins are not working for you. If you would like you can submit a refund request on this page.

If you are still willing to give us a chance, I’m still at your disposal to help you work this out. If you can tell me what your needs are I will do my best to help you get started. The more details you can share the better help I can give you.

Cheers,
Andras

[Andras]

When you open the event for editing in WordPress, then what are your settings for Eventbrite? Can you please check and send me a screenshot of it, something like this?

Thanks,
Andras

[Andras]

And why is the spacing so far off on the ticket form piece?

You are right, that does look weird.

Use this css to get them aligned. You can still adjust it further with css based on your needs:

.single-tribe_events table.tribe-events-tickets td:first-child, .single-tribe_events table.tribe-events-tickets td:last-child {
width: 10%;
min-width: 130px;
}

A.

[Andras]

Hi Nick,

I’m happy to hear we are making some progress.

the template overrides and the “Say What” plugin are not working

I see you manged to get “Tickets” changed. Wonder why RSVP doesn’t want to work. You can try removing “form heading” from the text context field and see if that works.

Could you share with me your wp-contents folder zipped up and a database dump? I’d like to take it for a spin to see if there is something that might be causing the issues.

Thanks,
Andras

[Andras]

Hi Carol,

I’m so sorry to hear that our plugin might be causing you issues like that. That is definitely not our intention. Thanks for reaching out!

We are aware of a bug in Events Calendar PRO 4.4.19 which can result in heavy loads to the database. The current workaround for that is going back to version 4.4.18.

You should be able to download the earlier version from your account.

Since your site is unreachable, you will likely need to do a manual update (or rather downgrade in this case). Here’s an article that might help.

You basically need to log in to your server with FTP, delete the ‘events-calendar-pro’ folder which is in ‘wp-content/plugins’. Unzip the older version which you downloaded and upload it to ‘wp-content/plugins’.

Restart the mySql server and see how the site behaves. Let me know if this does the trick.

Cheers,
Andras

[Andras]

Hi ferrycp,

Thanks for using our plugins and welcome to the forums!

By default custom taxonomies and custom fields don’t appear in the filter bar. You will need to do some custom development for that. Here’s our guide on how you can create custom filters for Filter Bar.

I see you have a PRO license. What you might consider is using the Additional Fields for the events instead of custom fields. Additional Fields can be set up to be used with Filter Bar. Here’s a screenshot which might help.

If you have more questions just let me know.

Cheers,
Andras

[Author]

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