[Victor]

Hi Louise!

Thanks for letting me know about it.

I’ve just replied to that thread, so I’ll go ahead and close this one and we can focus on the issue over there.

Thanks,
Victor

[Victor]

Hi Louise!

Thanks for opening a new thread for this topic.

I’ve just made some tests on my end and I can confirm there is something wrong about the behavior you’re getting on your end.

As time passes, old events should be deleted and new ones should be made as defined by your recurrence pattern. This is done via a WP Cron job in the background and is what I experience on my local test site.

Is the issue happening with all your recurring events or just some?

While editing the event in the background, could you please share with us a screenshot of the recurring settings for one of those events.

Also, please enable WP_DEBUG and WP_DEBUG_LOG. This will create a debug.log file inside the /wp-content directory.

After that, wait for at least 24 hours (the WP Cron task runs every day), so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Additionally, please share with us your latest system information by following this guide.

Thanks,
Victor

[Victor]

Hi Craig,

Thanks for the information.

I am making all the tests on a production site with WP Engine Object Cache on. Nevertheless, I’m not able to replicate the missing attendee information on my end.

On another note, I have been able to find a problem where creating a ticket for an event with object cache on would make the ticket to not show up in the backend nor the frontend of the event, until cache was refreshed (WP Engine > General Settings > Purge All Cache).

I have already logged a bug report for that so we can address it in a future maintenance release.

Are you able to reproduce the attendee missing issue at the moment if you turn object cache back on? If so, what happens if you Purge All Cache or disable object cache on your site? Does attendee info that was missing shows up for those attendees?

Thanks,
Victor

[Victor]

Sure thing Christophe!

I’ll close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy to help 🙂

Cheers,
Victor

[Victor]

This reply is private.

[Victor]

Hi Craig!

Thanks for following up with this to make sure we are on the right track.

Indeed, this thread is for the ticket attendee information not showing up on the attendee list for the tickets purchased.

Just to confirm, I tested this out with a WooCommerce ticket. Can you confirm the issue is when using WooCommerce?

Also, is this happening for events? and is it for all attendees or just some?

Please let me know about it.

Thanks,
Victor

[Victor]

Hi Clive,

Thanks for keeping us posted about this.

I do understand your frustration with this.

Unfortunately, there isn’t much we can do on our end if PayPal is not cooperating much on their side.

For now, we can only offer you pay with a credit card if that is something you are up to when renewing your license.

Do let us know if you have any follow up questions.

Best,
Victor

[Victor]

Hi Craig,

Thanks for your help and patience so far.

We’ve been able to setup a WP Engine account with Object Cache enabled.

Unfortunately, I’m not able to reproduce the missing attendee information on my end. Could you please let me know if the problem is happening with RSVP tickets or a different ticket type?

Is the issue happening for all events or just one/some? If there’s a specific scenario in which this is happening, please let me know the steps so I can try to replicate on my end.

Thanks,
Victor

[Victor]

Hi Christophe!

Thanks for the clarification.

Unfortunately, that is not possible with our plugins. Events must have a start and end date for them to work properly.

If you want to show a map of venues, you could probably do so with some custom coding, where you can query the venues and show them in a custom map, but this is something we can’t really give support for. I hope you can understand this.

However, if you decide to build a customization and bump into a question, feel free to reach out to us and we’d be happy to point you in the right direction as much possible.

Best,
Victor

[Victor]

Hi Christophe!

Thanks for getting in touch with us! Let me help you with this topic.

By default, all events must have a start and end time. The only way to not have to enter a time for an event is by making them an all day event, which you can do by checking the All Day Event option.

These events will be shown on the map in Map View, but won’t show under Upcoming Events or Past Events because they are not time-based.

Unfortunately, there is no built-in functionality to achieve that. It could be possible but would require some custom coding, which we cannot give support for as we state in > https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

Let me know if any follow up questions.

Best,
Victor

 

[Victor]

Hi Mike!

Thanks for getting in touch with us! ?

This is our Pre-sales forum. If you have an active license for one of our plugins, please log into your account and post to our Help Desk to get premium support.

Otherwise, you can post to our free plugin forum > https://wordpress.org/support/plugin/event-tickets, though we only monitor those on a weekly basis.

If you are dealing with an issue, please make sure you have gone through our Testing for Conflicts Guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Best,
Victor

 

[Victor]

Hi Hannes!

Thanks for getting in touch with us!

There is no built-in functionality to limit specific users to check-in. I’m not really sure how theCapability Manager Enhanced really works, but let me point you to the following article about roles and capabilities that apply to events, venues and organizers > https://theeventscalendar.com/knowledgebase/admin-roles-and-permissions/. Our recommendation is to use the Members plugin > https://wordpress.org/plugins/members/

If you are looking to make a members-only calendar, you might be interested in the following article as well > https://theeventscalendar.com/knowledgebase/making-members-calendar/

I hope that helps.

Best,
Victor

[Victor]

Hi Camille!

Thanks for getting in touch with us! 🙂

This is our Pre-sales forum. If you have an active license for one of our plugins, please log into your account and post to our Help Desk to get premium support.

Otherwise, you can post to our free plugin forum > https://wordpress.org/support/plugin/event-tickets, though we only monitor those on a weekly basis.

As a reference, let me point you to the following article for creating tickets that may be of guidance > https://theeventscalendar.com/knowledgebase/making-tickets/

Best,
Victor

[Victor]

Hey there!

Thanks for following up with this.

So when creating an even on the user end it appears that we simply need to add a line of instructions that tells users to type in the name of their new venue and hit Create in the dropdown?

That’s totally possible! One way to do that is by overriding the venue.php template. You can learn more about overriding calendar templates in our Themer’s Guide, but it basically boils down to this:

• Make a copy of the venue.php template. It is located at /wp-content/plugins/the-events-calendar-community-events/src/views/community/modules/venue.php
• Make a new folder in your theme called tribe-events
• Make a new folder in that one called community and another one inside it called modules
• Drop your copied venue.php file in that last folder

Now that the template is in your theme, you can modify it to suit your needs and in your case, add a line of instructions.

When editing the event, you should be able to create a new venue by clicking the venue selector. Here’s how it should work > https://cloudup.com/c7MRNdr3d4M Does it work for you like that?

Please let me know how that goes.

Thanks,
Victor

 

 

[Victor]

Happy to be of help! 🙂

I’ll close this thread now, but feel free to open a new topic if anything comes up.

Cheers,
Victor

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