[Victor]

Hi Gilles!

Just wanted to share with you that a new release of Events Calendar PRO is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/announcing-events-calendar-pro-4-4-29-2/

We apologize for the delay and appreciate your patience while we worked on this.

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi Karl!

Glad to know the update worked for you. Thanks for following up to let us know.

I’ll close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy to help.

Best,
Victor

[Victor]

Hi Jared!

I’m sorry for a bit of delay in getting back to you. Let me help you troubleshoot that issue.

I’ve just made some tests on my end importing from Google Calendar and it works as expected.

First, please make sure you are using the latest versions of our plugins. Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

If you still experience the problem with latest versions, please share with us the link to the Google Calendar for which you are importing events from?

We’ll run some tests on our end and see what we can find.

Thanks,
Victor

[Victor]

Hi Chris!

Thanks for getting in touch with us!

First, please let me note that we are fairly limited in how much support we can give for custom development questions like that.

That said, we always like helping out and at least point users into the right direction as much possible.

The CSS you added seems a good approach, but what I see when paginating through the week view, is that the HTML is being modified and there is no .tribe-events-grid .tribe-scroller elements present. That may be due to the customization that you are making to the view.

You can verify this yourself by inspecting the page (https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/)

We have a new extension that you may want to try that will allow you to adjust the time range that should be shown on the week view. It won’t be dynamic, but it will at least allow you to limit the time range.

I hope that helps.

Best,
Victor

[Victor]

Hi Ron!

Thanks for getting in touch with us!

The issue you are having is likely due to a conflict with your theme. If you switch to a default theme, like twenty seventeen, it should show up fine. Could you try this?

If it works fine in a default theme, I’d suggest you get in touch with the theme authors to let them know about the issue so they can take it into account for a future update.

On the other hand, there is a simple workaround I’ve found. You will need to paste the following CSS styles into your theme styles.css file or by using the WordPress customizer (WP Admin > Appearance > Customize > Additional CSS):

.tribe-events-style-full #masthead {
min-height: initial;
}

Please try it out and see if it works for you.

Best,
Victor

[Victor]

Hi Jennifer!

I’m sorry to hear you are experiencing that problem. Let me help you with the troubleshooting.

I’m not able to reproduce the issue on my end. Are you experiencing this with other events/tickets or just one in particular?

It could be a conflict with your theme, another plugin or even some custom code. So, to make sure we are not dealing with a conflict, please go through the steps outlined in our Testing for Conflicts guide and see if you can reproduce the same issue under default conditions.

We always suggest to setup a dev/staging site so you can test things out without disrupting the live site.

Also, could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Thanks,
Victor

[Victor]

Hi Jarrad!

Thanks for getting in touch with us!

Let me try to at least point you to a couple of things you can check to accomplish what you are looking for.

You should take a look at the generate_tickets() function located at /wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce/Main.php

This function triggers on ‘woocommerce_checkout_update_order_meta’ and ‘woocommerce_order_status_changed’ actions to generate the tickets for each attendee.

Inside the generate_tickets() function you will see action hooks like ‘event_ticket_woo_attendee_created’ and others that may be of help.

Or could you let me know how the ticket meta data is stored in the cart before the order is processed and if there is anyway for me to access that data?

I know the attendee information is stored in a cookie throughout the checkout process until the order is placed and the tickets are generated, but I’m not really sure how it could be possible to access that data during that process.

I hope that helps as a starting point 🙂

Best,
Victor

[Victor]

Hi Travis!

Thanks for reaching out to us!

The issue mentioned in the thread you linked to, was indeed for a problem with Object Cache systems that caused newly created tickets to not show up immediately after being created.

I can confirm this issue has been fixed already in our 9th maintenance release > https://theeventscalendar.com/maintenance-release-week-17-june-2018/

However, blank registrations as you mentioned above sounds a different issue. Could you please explain this with more detail? Were you not getting attendee records when having object cache enabled? If so, did you make sure it wasn’t a theme or plugin conflict?

We don’t have any similar reports so far, but please let me know about it so I can test on my end and see if I can reproduce.

Thanks,
Victor

[Victor]

Hi Bryan!

Just wanted to share with you that we have shipped a fix for this issue. It’s all on our Event Aggregator server side of things so you don’t need to update any plugins.

As always, please make sure you are using the latest versions of our plugins. Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

We apologize for any inconvenience and we appreciate your patience while we worked on this.

Please try your imports again and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi Jared!

Thanks for taking the time to report this.

We have just shipped a fix for this issue. It’s all on our Event Aggregator server side of things so you don’t need to update any plugins.

However, please make sure you are using the latest versions of our plugins. Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

We apologize for any inconvenience and we appreciate your patience while we worked on this.

Please try your imports again and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi Rodolfo!

Just wanted to share with you that we have shipped a fix for this issue. It’s all on our Event Aggregator server side of things so you don’t need to update any plugins.

As always, please make sure you are using the latest versions of our plugins. Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

We apologize for any inconvenience and we appreciate your patience while we worked on this.

Please try your imports again and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi Daniel!

Just wanted to share with you that we have shipped a fix for this issue. It’s all on our Event Aggregator server side of things so you don’t need to update any plugins.

As always, please make sure you are using the latest versions of our plugins. Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

We apologize for any inconvenience and we appreciate your patience while we worked on this.

Please try your imports again and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi Adam!

Just wanted to share with you that we have shipped a fix for this issue. It’s all on our Event Aggregator server side of things so you don’t need to update any plugins.

As always, please make sure you are using the latest versions of our plugins. Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

We apologize for any inconvenience and we appreciate your patience while we worked on this.

Please try your imports again and let us know if the fix works for your site.

Best,
Victor

[Victor]

Thanks for your confirmation Heather!

I’ll close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy to help.

Cheers,
Victor

[Victor]

Hi Jim!

Thanks so much for the kind words. I will make sure to pass this along to the team 🙂

It seems we are all set with this, so I’ll go ahead and close this thread.

As always, feel free to open a new topic if anything comes up and we’ll be happy to help.

By the way, how about leaving a review on our wordpress.org page?

Cheers,
Victor

[Author]

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