[Victor]

Hi David!

Thanks for reaching out to us and for using our plugins!

That seems a strange issue. Let me try and help you troubleshoot that.

It seems to be a Javascript issue. When the page fails to load the event information, could you inspect the page and see if there are any console errors? Here’s a guide on how to do that > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/ If so, then please send me a screenshot of those errors.

If no errors show up, then you should try going through the Testing for Conflicts guide and see what you find in the process. If you don’t want to make changes in the production site then I would suggest you set up a dev / staging site to make all the tests. Unfortunately, we cannot accept login credentials as stated in our terms.

Let me know how that goes and if you have other questions.

Best,
Victor

[Victor]

Hi Marian!

Thanks for reaching out to us! 🙂

The distance filter will only appear if the user has performed a Location Search. So the distance will be calculated from the location entered.

For example: If you search for events near Santa Cruz, then the distance filter will show up and you can narrow the results to one of the available distances.

Does it help? Let me know if you have other questions and I’ll be happy to help.

Cheers!
Victor

[Victor]

Hi Glenn!

Thanks for reaching out to us! 🙂

I’m sorry to hear you are having that issue. Let me try and help you out with that.

I see you have tried the following:

• Deactivated all other plugins? Yes
• Switched to a default theme? Yes

Did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting. Let me know about it.

Thanks,
Victor

[Victor]

Hi Marian!

Thanks for getting in touch with us! 🙂

There may be some queries that are more expensive than others in terms of performance, but they really depend on many variables like number of events, calendar view and settings and server resources.

We have a great article that will get you started on Performance Considerations you should know about. After that, if you decide to implement a caching system then you can move to these articles: Caching: What, when and how and Caching month view HTML in transients

Finally, there is a good article George put up here that groups a set of developer plugins. It’s a bit more technical than the others but will definitely be of help if you are into development. I can see you are already using Query Monitor which is in that list too.

I hope that helps and let me know if you have any other questions.

Best,
Victor

[Victor]

Hi Yvonne!

Thanks for reaching out to us! 🙂

Let me try and help you out with this.

I can see the day view is showing the right day now. Did you manage to solve the issue? Let me know.

I can see you are using WP Super Cache plugin to cache pages. If you still experience the problem, you should try deactivating it and see if that solves the issue.

I don’t think leverage browser caching is the culprit here, but you can always test the page in a new incognito mode browser window and see if there are any differences.

I hope that helps and let me know how it goes.

Best,
Victor

[Victor]

Hi Michael!

Thanks for reaching out to us!

The related events show randomly by default, so that is the expected behaviour.

If you want to change the order in which they appear then you should check the code that Cliff put up in the following thread > https://theeventscalendar.com/support/forums/topic/order-related-events/

I hope it helps 🙂

Best,
Victor

[Victor]

Hi Liza!

Thanks for reaching out to us! 🙂

I’m sorry you are having that issue. Let me try and help you with the troubleshooting.

This seems like a theme conflict at first hand but could also be related to a plugin conflict. Could you try switching to a default theme like twentyseventeen and see if you still see only one organizer? If this doesn’t help, then you should go through the complete steps in the testing for conflicts guide and see what you find in the process.

Let me know about it.

Thanks,
Victor

[Victor]

Hey Kenneth!

I’m very glad that worked out for you 🙂 Thanks for letting us know about it.

Yes, it’s always better to avoid pasting those url variables to prevent any glitches.

I’ll go ahead and close this thread, but don’t hesitate to open a new one if something comes up.

Good luck with your project!
Victor

[Victor]

Hi Vanina!

Don’t worry, we are always here to help. 🙂

I am sorry if I didn’t make myself clear.

Yes, you can sell both tickets and products at the same time using WooCommerce. When you create a ticket for an event it will also create a WooCommerce product associated with it, but will set its “catalog visibility” to hidden, so it won’t show up in your store. Unless, of course, you want the ticket to show up in the store, in which case you can manually change the visibility setting.

There is a great article about starting out with Event Tickets Plus here > https://theeventscalendar.com/knowledgebase/new-user-primer-event-tickets/

I hope that helps and don’t hesitate to ask any other questions and we’ll be happy to help. 🙂

Cheers!
Victor

[Victor]

Hi Kenneth!

Thanks for coming back with the sys info and for the detailed explanation. This is very helpful.

There are two things I would like you to try:

First, try refreshing your connection with Facebook by going to Events > Settings > APIs and under Facebook click “Refresh your connection with Facebook”. See here: https://cloudup.com/cLnBV-RjTW9

Then, try eliminating the variables from the facebook URLs. For example, if you have a URL like this https://www.facebook.com/pg/BroadwayPeoria/events/?ref=page_internal modify it to look like this https://www.facebook.com/pg/BroadwayPeoria/events/

By making those changes, do you see any differences? Let me know.

Best,
Victor

[Victor]

Hola Antonio!

Gracias por comunicarte con nosotros!

Si creo que es posible hacer eso, pero implementando algún tipo de customización. Recuerda que estamos limitados en el soporte que podemos dar sobre este tipo de customizaciones.

De todas maneras, me gustaría ayudarte indicando un posible camino para esto.

Si utilizas WooCommerce, cuando agregas una nota al cliente por defecto esta se envía utilizando una plantilla de email de WooCommerce (customer-note.php). Podrías utilizar el action_hook “woocommerce_new_customer_note” y hacer que también envíe un email utilizando la plantilla “Tickets Email Template” ubicada en wp-content/plugins/event-tickets/src/views/tickets/email.php y hacer imprimir esa nota en el email del ticket.

Espero que esto te sirva de punto de partida, si tienes alguna pregunta no dudes en hacerla.

Saludos!
Victor

[Victor]

This reply is private.

[Victor]

Hey Rene!

I’m glad it worked out for you! 🙂 Thanks for coming back and letting us know about it.

I’ll go ahead and close this thread but feel free to open a new one when you need it.

Good luck!
Victor

[Victor]

Hi Rene!

Sure! you can change the code to look like the following and it will not output decimals >

add_filter( 'tribe_get_cost', 'tribe_format_cost_field', 15, 3 );
function tribe_format_cost_field ( $cost, $post_id, $with_currency_symbol ) {
$cost_filtered = preg_replace('/[\$,]/', '', $cost);
$cost_pieces = explode(" - ", $cost_filtered);
if ( isset( $cost_pieces[0] ) && is_numeric( $cost_pieces[0] ) ) {
$cost = '$' . number_format( $cost_pieces[0], 0, ',', '.' ) . ' COP';
if ( isset( $cost_pieces[1] ) ) {
$cost .= ' - $' . number_format( $cost_pieces[1], 0, ',', '.' ) . ' COP';
}
}
return $cost;
}

I hope that helps!

Cheers!
Victor

[Victor]

Hi Schilling!

Thanks for reaching out to us! 🙂

We’ve recently released the 2.0 version of this extension > https://theeventscalendar.com/extensions/show-print-tickets/ that adds a link to the ticket email to download a PDF copy of each ticket. You should check it out and see if it works for you.

Regarding the email printing issue, I totally understand what you mean. I think there is no final solution to this because, like you said, it really depends on browsers, email clientes and even print settings like page size, etc.

FYI, remember that qr codes can also be read directly from a device’s screen so there is no need to print them if the users have the ticket email or pdf ticket in their smartphone.

I hope that helps and let me know if any other questions.

Best!
Victor

[Author]

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