[Victor]

Hi Sarah!

Thanks for reaching out to us! Let me help you with that.

The Filter Bar will only work with the main events page, that would be yoursite.com/events. So if you are using a shortcode to show that calendar, then that might be it.

I was able to see the Filter Bar showing in your main events calendar.

I hope that helps! Let me know if you have other questions and I’d be happy to help 🙂

Best,
Victor

[Victor]

Closing this as it’s a duplicate of this other thread > https://theeventscalendar.com/support/forums/topic/query-performance-issues-on-update_meta-with-new-meta-chunker/

[Victor]

Hello Pepe!

Thanks for coming back and sharing all that info with us.

The PHP errors do not seem to be related to the issue here.

How can I validate the cancelled order?

If you want to change the order status, you can do so by editing the order through WooCommerce, then select the new status and save.

Even if you cancel an order and then change the status to processing or any other status, the attendee info should still be there because it gets saved as soon as the order gets created and is always linked to the WooCommerce order, regardless of the status. So I’m thinking there could be a plugin or even a theme conflict of some sort that is preventing the attendee info from being saved in the first place.

I see you are using the WooCommerce Checkout Manager plugin. While I’m not sure how that plugin works, there is a possibility this might be triggering the error if the plugin is making a customization to the checkout process.

To narrow the problem down, could you please go through the complete steps in this guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let me know what you can find in the process?

I know your site is live, so I’d suggest you create a dev/staging site to make all the tests so it doesn’t disrupt anything in the live site.

Let us know how that goes.

I noticed you are from Spain, so feel free to write in Spanish if that’s more convenient to you, as it’s also my native language.

Best,
Victor

[Victor]

This reply is private.

[Victor]

Hi Jeremy!

Great catch! Thanks for following up to let us know.

Please feel free to ask any other questions in the meantime and I’d be happy to help as much possible.

Best,
Victor

[Victor]

Hello Monica!

Thanks for taking your time and reporting this.

Unfortunately, we are aware of this issue with the iCal export.

I will change this thread status to “Pending fix” and will link it to the bug report. This way we can let you know as soon as a bugfix gets included in one of our future maintenance releases.

I apologise for this inconvenience and we’d appreciate your patience.

Best,
Victor

[Victor]

Hi Adam!

This is most likely something to do with the theme you are using. So let me try to help you with that.

Are you or your theme making any template overrides for our templates? You can find about this by seeing if there is a tribe-events folder inside your theme directory. If so, then let us know what files are in there.

Could you please let us know the theme you are using?

Also, we don’t seem to be getting access to your sys info, so could you please share that with us in a private reply by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,
Victor

[Victor]

Hi Adam! 🙂

Let me try to help you with that.

Those WooCommerce settings will only affect the products when seeing through the WooCommerce templates. Event Tickets Plus does not have that option built in, but you could accomplish something like that by making a template customization.

We have a great article that will get you started on cutomizing our templates here > https://theeventscalendar.com/knowledgebase/themers-guide/

I hope that helps! Let me know if any other questions.

Best,
Victor

[Victor]

Hi Adam!

Thanks for reaching out to us! 🙂

Unfortunately, that’s not a built in functionality as you can already tell, but sure is an interesting request though.

We manage all feature ideas in our User Voice here > https://tribe.uservoice.com/. So I encourage you to elaborate on this a bit more and post it there so other users can vote for it and make its way in a future feature release cycle.

Is there any other way you might be thinking to accomplish that? Perhaps having a global start/end sales date for all tickets in an event, similar to the global stock setting? Could you give us a use case scenario for when this has to be accomplished? Any extra details to post in User Voice is always suggested.

If you have questions or need help to elaborate this, just let me know and I’d be happy to help 🙂

Best,
Victor

[Victor]

Hello Neil!

Thanks for taking your time and reporting this.

Could you please tell us if this is happening with all import sources or a particular one? Do you mind sharing your import source so we can make some tests ourselves?

Thanks,
Victor

[Victor]

Hi Kate!

I’m sorry you are having that issue. Let me help you troubleshoot that.

Are you getting those $0 cost only in the checkout or also when viewing the event? Is there a difference between the cost of a ticket when editing an event, and ticket product from WooCommerce?

Does it happen for all tickets/events or just some? Could you please share a link to that event with us so we can see if we spot any issues?

Also, this could be related to a plugin or theme conflict, so could you please go through the complete steps in this guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let me know what you can find in the process?

Thanks,
Victor

[Victor]

Hi Neil!

I’m sorry you are having that issue. Rest assured we are here to help as much possible to solve this.

First, let me note that it may be 24-48 hours (during the week) before we respond to a post, as it is stated here.

The error you are getting seems to be from our older plugin “WooCommerce Tickets” which we no longer maintain and support and has been replaced by our Event Tickets Plus plugin. I’ve just checked and your license for Event Tickets Plus seems to be valid.

If you want to update from WooCommerce Tickets to Event Tickets Plus, then you should download the latest version of it from your downloads page. But I’d recommend you make a full backup of your site (both database and files) before switching to Event Tickets Plus, just in case something goes wrong.

We also always encourage to set up a dev/staging site where you can test all plugins, themes and WordPress core updates. This will avoid any disruption to the live site in case it happens.

Performing a manual update will not make you loose your events/tickets data, as all that information is stored in the database and you will only be changing the plugin files in this case.

Lastly, when coming back, could you please share with us your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ? This way we can see if there is something wrong with your licenses or your site and let you know.

Please let us know how that goes and if you have other questions.

Best,
Victor

[Victor]

Hello there!

Thanks for coming back!

First, let me clarify that we do not develop the WooCommerce deposit plugin nor we give support for it. We asked

David here, kindly provided us with a copy of the plugin to see if we could find a workaround for it to work with our Event Tickets Plus plugin. We did posted a workaround above your response. Will that work out for you?

Let us know about it, and don’t hesitate to ask any other questions and we’d be happy to help.

Best,
Victor

[Victor]

Hey Gibson!

I’m glad you could make that work!

As for the legal text, it’s also similar, but you have two options here:

One would be to add the legal text right at the end of the template override for edit-event.php.

The other way, would be to make use of the ‘tribe_events_community_form_after_template’ or the ‘tribe_events_community_form_before_template’ action hooks that are present in the edit-event.php. To do that, you can add the following lines to your theme’s function.php file:

add_action( 'tribe_events_community_form_after_template', 'add_legal_text');
function add_legal_text() {
echo '

Your legal text here.

';
}

I hope that helps! Let me know if you have other questions.

Cheers!
Victor

[Victor]

This reply is private.

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