[Victor]

Hi Matthias!

Thanks for reaching out to us! 🙂

Let me try to help you with that

We have a built in way to save and reuse fieldsets, so you won’t have to create them each time you set up a new ticket. You can learn more about this here > https://theeventscalendar.com/knowledgebase/collecting-attendee-information/#fieldsets

I hope that helps! Let me know if any other questions.

Best,
Victor

[Victor]

Hi Robert!

Thanks for reaching out to us!

I’m sorry to hear you are having that issue. Let me try to help you with this.

3800 attendees is a pretty big number of attendees to fetch. We’ve already had some reports related to memory limits being reached when fetching the attendees list. This is surely something we could do better, but unfortunately there seems to be no workaround this limitation for the moment.

We have a feature ticket open to add pagination to sales & attendees reports that will surely reduce the database load in this area. Since it currently tries to show every attendee for the event, that can result in a lot of queries when you have 1000 attendees, especially 3800 or more.

We don’t have a date yet for when the pagination will be available. Still, I will link this thread to the report so we’ll let you know when the feature is available in a future release of our plugins.

We can’t really say an exact number of attendees that will result in reaching server resources limits, because it really depends on many variables like amount of custom ticket meta, number of orders, etc. and, of course server resources.

The following is a snippet that could help toward customizing the attendee list for you, at the least to give your developer a head start toward how-to:

https://gist.github.com/cliffordp/d1643e84bb41dda0a5c86100ae52b07f

Another thing you could try is setting your server’s PHP to a higher version like 7.0 or 7.1. We know those versions of PHP are significantly more efficient in terms of performance, so it might be worth trying and see if it alleviates the load.

Our Eventbrite Tickets plugin can also help, because you can use Eventbrite’s app and checkin process. A lot of the heavy lifting is handled by Eventbrite’s servers, and thus they charge you some fees. But their ticketing and checkin process is designed to handle large events, and with that plugin it can tie everything into your current calendar. This isn’t a pure WordPress solution, but it might be worth considering it for large events.

I hope this serves of help.

Let us know if you have any other questions and we’d love to help as much possible.

Best,
Victor

[Victor]

Hi Christopher!

Thanks for reaching out to us! 🙂

A recurring event series will import as non-recurring/separated events whether or not you have The Events Calendar PRO active (the add-on that supports creating recurring events series).

There’s no built in way of importing recurring events as such into the calendar (though it’s a ticketed feature). Options are to import as single events and create the recurrence patter manually (you’ll need Events Calendar PRO for this), or import all instances of the event as single events, just like you are doing at the moment.

I hope that helps! Let me know if you have other questions and I’d be happy to help.

Best,
Victor

[Victor]

Hi Sarah!

Let me try to help you with that!

The calendar you see in /events is the main events page and is not a page you can actually edit like any other page. If you go to Events > Settings > Display tab you can select the Events template you want that main events page to render in. You can learn more about this here > https://theeventscalendar.com/knowledgebase/stylesheets-and-page-templates/

The header you have in /calendar-of-activities is probably something your theme is capable of handling when creating a page, but not for the main events page.

If you want to customize the events templates you can do so by following the steps in this guide > https://theeventscalendar.com/knowledgebase/themers-guide/

Regarding the categories you want to display, there is no built in way in Filter Bar to achieve that. Those category links seem to be just plain links to specific event categories, possibly added by customizing our templates too.

Let me know if you have other questions.

Best,
Victor

[Victor]

Hi Jason!

Thanks for coming back with all that!

Just to confirm, are you getting that error when trying to edit or publish an event using the community add form or using the WP admin interface? Was the event created using the community add form?

Could you please share a screenshot of the recurring options for one event you are having the issue with?

Also, I see from your sys info you are using The Events Calendar PRO version 4.3. Please update to the latest version 4.4.13 as there have been a few fixes related to recurring events, and let us know if that changes anything.

Thanks,
Victor

[Victor]

Hi Adam!

Thanks for following up to let us know and for your kind words! 🙂

As you marked this “Resolved” I’ll go ahead and close it. But don’t hesitate to open a new thread if anything comes up or even if you want us to have a look at the Uncode theme. You can always reference this thread if you’d like.

Best!
Victor

[Victor]

Good to hear that Gareth! Thanks for following up to let us know. 🙂

Don’t hesitate to post in the forums if any other issues or questions come up.

Cheers!
Victor

 

[Victor]

Hello Neill!

Thanks for clearing that out and sending us the Facebook URL.

I did find a report regarding duplicate venues/organizers from some time ago, but it has already been fixed in one of our previous releases.

Unfortunately, I could not reproduce the issue on my end. Is this happening every time you import from that source or just sometimes?

Did this started all of a sudden? If so, do you recall any changes in your site made before this happening, like a plugin update?

Are you by any chance doing any customization to the imports, perhaps by adding a filter or action?

Please let us know anything that might help us reproduce the issue.

Thanks,
Victor

[Victor]

Hi Lanetta!

Thanks for clearing that out.

To manually create tickets, you would have to create a new order from the WooCommerce admin panel and adding the product that belongs to the ticket and changing the quantity. Does this help?

It seems strange though that the user only received one ticket out of nine. There seems to be an issue here. Was this an isolated thing or did it happen in more than one occasion?

Did the user pay for 9 tickets or just one? Please let us know about this so we can see if there is something wrong here. You can even send us a screenshot of the WooCommerce order with that issue.

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Hi Eric!

I’m really sorry that is happening to you. I know that can be very frustrating, but rest assured we are here to help and we’ll try to get to the bottom of this.

Did you experienced any slow down when previewing the import? Are you also experiencing any slow down in other admin pages or when you create an event or post? Let us know about this.

How many events do you currently have?

I can see from your system settings you have enabled WP_DEBUG and WP_DEBUG_LOG. This will create a debug.log file in your wp-content folder and if any errors present they should show in there. Could you please share with us your debug.log file? This way we can see if there were any errors that may relate to your issues.

Thanks,
Victor

[Victor]

Hi Amanda!

Thanks for coming back with all that information.

The error you are getting is simply due to the amount of attendees for the event. It is possible that you could have gotten the attendee list before with a higher number of attendees but it really depends on many variables like amount of custom ticket meta, number of orders, etc and also of server resources.

In an attempt to fetch the attendee list, you could increase the memory limit and see if you don’t get the error.

This is surely something we could do better, but unfortunately there seems to be no workaround this limitation. We have a ticket open to add pagination to sales & attendees reports, which will surely reduce the database load in this area, but we don’t have a date yet for when this will be available.

We have a snippet that could help toward customizing it for you, at the least to give your developer a head start toward how-to:

https://gist.github.com/cliffordp/d1643e84bb41dda0a5c86100ae52b07f

I will link this thread to the ticket report so we can let you know when that feature is available in a future release.

I apologise for this inconvenience and we’d appreciate your patience.

Best,
Victor

[Victor]

Hi Adam! 🙂

Thanks for following up!

We unfortunately, cannot accept login credentials as we state in our terms. I hope you can understand this.

If you share with us a copy of the Uncode theme we can take a look and make some tests on our end to see if we spot the problem.

We were not able to import your system information. Please go to Events –> Help in your WordPress dashboard and copy your system information below in a private reply.

If you go to Events > Settings > Display tab, what Events Template do you have selected? What happens if you change it? Do you still see “Media Not Available” image? Let us know.

Thanks,
Victor

[Victor]

Hi Adam!

Thanks for coming back and explaining that.

So I understand your goal is to be able to offer a sale price to the first x amount of tickets sold, after which you’d sell them at the regular price. Is that so?

Discounts and sales prices are all better managed by WooCommerce, so I’m thinking you can accomplish something similar by setting a sale price in the WooCommerce product. It wouldn’t exactly be what you are looking for because you can only limit the sale price by date and not by stock quantity, but sure is an option to consider.

Another option worth checking out is creating a coupon discount for an x amount of sales and assign it to the ticket product. Of course, users would have to manually apply the coupon, but it would limit the discount to a pre-defined quantity.

I’ve also found this WooCommerce extension that might also be of your interest > https://woocommerce.com/products/dynamic-pricing/. Bear in mind, we have not tried it ourselves so be sure to test it out first.

If any of the above does not fit your needs, then a customization on the WooCommerce side could be the best option.

I think the workaround you implemented is pretty good though. I know the drawback is having to manually change the sales dates for each ticket, but it serves the purpose just right.

I hope that helps and feel free ask any other questions.

Best!
Victor

[Victor]

Hi Gareth!

I’m sorry you are experiencing that issue.

I’ve just tried going to that page from the screenshot and it seems to be working fine now. Did you manage to solve the issue? Let us know about it.

Thanks,
Victor

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