[Victor]

Hi Mathew!

Thanks so much for chiming in to share that! 🙂

Chris, that is a really good place to start. Like Mathew said, from there you’ll have to go on your own, but I encourage you to take a look at those options and see if they serve your purpose.

I really hope they do help you get started.

Best!
Victor

[Victor]

Hi Ricardo!

Thanks for reaching out to us! 🙂

I’m sorry you are experiencing that issue with your theme. Let me try to help you with that.

I could take a closer inspection to your site and found one of your theme styles conflicting with our own. You can see that here > https://cloudup.com/cU7kQa3klVZ

I tried to come up for a css snippet that will override that style but could not find any that will completely eliminate the issue.

I encourage you to get in touch with the theme authors and let them know about this. They might be interested in solving this as it could be affecting other plugins as well. You should specifically let them know that the issue resides in his base.css stylesheet in line 466. The conflicting styles are the following:

.column, .columns { float: left; margin:0 1% 40px;}

What’s happening here is that the ‘.column’ selector is applying to some of our week view elements, which are also assigned the class of ‘column’.

Let us know how that goes and if you or the theme authors need anything from our side.

Best,
Victor

[Victor]

Hi Mollean! Glad to hear everything is working fine!

I appreciate you following up to let us know. Definitely keep us posted if any other questions come up!

Have a good weekend!
Victor

[Victor]

Hello Patrick!

Thanks for following up on this.

I’ve just checked it myself and it doesn’t work for me either requiring venue. It does work for organizer. I will make sure to bring this up to the team so they can double check and see what went wrong.

Could you please confirm it does not work for venue, but it does with organizer?

My apologies once again. We will keep you posted about it.

Thanks for taking your time and reporting this.

Have a nice weekend!
Victor

[Victor]

Hello Matt!

While I doubt it could be related, it might be worth trying to deactivate Events Calendar Pro and see if any difference. Please try that while having the latest version of The Events Calendar, Event Tickets and Event Tickets Plus.

Regarding the staging site, you can ask GoDaddy if they provide a staging site for the plan you are currently on. I know they provide a one-click staging site in some hosting plans they offer.

If that’s not an option, you can always make a local installation of your site. You will need to set up a local server. There are simple tools to do just that. I’d recommend Local by Flywheel which will let you create a WordPress installation following a few simple steps. You can also use WAMP if you are on Windows or MAMP if you are on MacOS.

Let me know how that goes and if you have other questions.

Best!
Victor

[Victor]

Hello Gibson!

Sure! I’d be happy to help!

First off, I do want to note that we are fairly limited in how much we can support custom development questions like this.

That said, I’d be happy to at least point you in the right direction as best I can.

If going for the first option, you can edit the edit-event.php file you created before and add the following HTML text at the bottom it:

Your legal text here

If you were to put another text before the form, then you should add that text in line 28.

Let me know how that works for you 🙂

Cheers!
Victor

[Victor]

Hi Laura!

Thanks for following up on this.

I’m sorry to hear you could not find the source of your problem. It could be worth asking the theme developers to see if they can help in locating the source of it.

If you could send us a copy of your theme in a private reply, we can have a look at it and see if we can spot where that is. This may take us some time, depending on our availability. We can’t promise anything here, but we’d love to take a chance and see if we can help you out.

Let us know! 🙂

Have a good weekend!
Victor

[Victor]

Hi Neill,

Thanks for following up with this.

This seems a strange issue. I have made some deeper testing including different settings as well but I’m not able to reproduce the issue.

While it seems unlikely this could be related to a conflict with another plugin or theme, it might be worth double checking it. I noticed you marked Yes in both deactivated all other plugins and switching to a default theme. Did you happen to notice a difference when doing so? How about switching to twenty seventeen and deactivating all other plugins? Does it make any difference?

Could you please also try deleting the scheduled import and re-schedule it? Does it change anything at all? And how about deleting all the events from that import, including the organizer and then importing again?

Let us know.

Thanks,
Victor

[Victor]

Hi Matthias!

Thanks for clearing that out and sorry for the confusion.

If you refer to customizing the admin view in meta.php file located at/wp-content/plugins/event-tickets-plus/src/admin-views/ you could do so, but that would involve modifying the plugin core files which we do not recommend, because you will loose those changes with every plugin update.

Unfortunately,  there is no easy way to accomplish what you are looking for and the admin views are not prepared to be overridden like other templates in our themer’s guide.

If you were to try something different though, you could perhaps add some custom Javascript code to the edit event page that would add a specific additional field everytime you create a ticket. But this is would require a some medium to high level of effort customization that we do not support.

If you happen to go for it and you come up with questions in the process please let us know and we’d be happy to help as much possible. 🙂

Best,
Victor

[Victor]

Hi Jason!

Thanks for clearing that out.

First, could you please update to our latest The Events Calendar 4.5.7? This version includes several fixes, including one for a date format issue that was affecting several users with recurring events. Please try it out and see if any difference.

I tried reproducing with same recurring settings but failed to do so. If updating doesn’t solve it, then please go through the testing for conflicts guide and see if any difference. In your staging site you can also enable WP_DEBUG_DISPLAY so if any errors you will see them right in the site.

If you encounter a different error while testing for conflicts, then let us know about it so we can see if there’s any plugin or theme conflict.

Thanks,
Victor

[Victor]

Hi Matt!

Thanks for following up on this.

I’m really sorry you are still experiencing that.

Just to confirm, are you making any customization to the ticket email template? If so, please try testing it without applying that customization and see if it changes anything.

If that is not the case, then the next step would be to create a fresh test site. As I said before, this will ensure that we’ve effectively got a “clean canvas” to work with. Then you should follow the steps I provided in my past reply here > https://theeventscalendar.com/support/forums/topic/tickets-not-sending-out/#post-1298917

Let me know how that goes.

Thanks,
Victor

[Victor]

Hello David!

It is not 100% guaranteed it will work but is definitely worth a try.

If you happen to try it out, please let us know how it works for you.

We have just raised the priority of this ticket so it gets a higher chance of getting into a future release and be available sooner.

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Hello Chris!

Thanks for reaching out to us! Let me try to help you with that.

There is no built in shortcode / option to include the search bar only to a specific page.

It is possible to build this customization by including the events bar template, styles and scripts. It will probably require some custom code to link all parts but sounds doable. As this is an advanced customization we won’t be able to help much on the details, but surely point you into the right direction if you have any doubts along the way.

Another approach to this and perhaps simpler, could be to hide the calendar view via CSS and then make it show up when searching for an event.

We also have a list of freelancers who we would happily recommend for this level of help.

I hope that helps and let us know if you have other questions and we’ll try to help as much possible.

Best,
Victor

[Victor]

Hello Brett!

Thanks for getting in touch! I’d be happy to help here. 🙂

You can find that function being used in the tickets.php template file located at /wp-content/plugins/event-tickets-plus/src/views/wootickets/ in line 219.

You can customize that template by following one of the methods provided in our Themer’s Guide here > https://theeventscalendar.com/knowledgebase/themers-guide/

I hope that helps! Let me know if other questions.

Best,
Victor

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