[Victor]

Hi Andy!

Nice to see you again! 🙂

Let me help you with that.

By default, the list view will show the “Sold Out” message for the events as part of the Buy Now Button feature. See here > https://theeventscalendar.com/introducing-buy-now-buttons/

Does that work for your? Are you trying to show the message somewhere else? Let me know so I can further assist you.

Thanks,
Victor

[Victor]

Hi Andy!

Thanks for reaching out to us! I’d be happy to help here! 🙂

There is no default option to do that. However, you could achieve something like that with some custom coding.

The following is a code snippet that will assign the product category “movie-tickets” to all the tickets you create:

add_action( 'event_tickets_after_save_ticket', 'tribe_events_add_product_category_to_tickets', 10, 4 );

function tribe_events_add_product_category_to_tickets( $event_id, $ticket, $raw_data, $classname ) {

if ( ! empty( $ticket ) && isset( $ticket->ID ) ) {
wp_add_object_terms( $ticket->ID, 'movie-tickets', 'product_cat' );
}
}

You can put that code in your theme’s functions.php file. Remember to change ‘movie-tickets’ for the category name of your choice.

I hope that helps! Let me know if you have other questions.

Best,
Victor

[Victor]

Hi Laura!

Thanks for reaching out to us! 🙂

I’m sorry you’re having that issue. Let me help you with that.

Having a closer inspection at the event page, I could see that there are a couple of conflicting styles between your theme and our plugins.

Just to confirm, could you please switch to a default theme like twenty seventeen and see if that solves the issue?

Let me know about it.

Thanks,
Victor

[Victor]

Hello Ted!

Thanks for reaching out to us!

I’m sorry you’re having that issue. Let me help you with that.

Setting up so many recurring events is something you should take into account when considering your site’s performance. See here > https://theeventscalendar.com/knowledgebase/pro-recurring-events/#longterm

Also, we have a great article that will get you started on Performance Considerations you should know about. After that, if you decide to implement a caching system then you can move to these articles: Caching: What, when and how and Caching month view HTML in transients

Finally, there is a good article George put up here that groups a set of developer plugins. It’s a bit more technical than the others but will definitely be of help if you are into development.

Also, I noticed you are using PHP version 5.4. I know that newer versions of PHP like 7.0 are significantly faster than previous versions. So you could ask your hosting provider if it’s possible to switch to a newer version of PHP and see if it improves the performance of your site.

I hope that helps! Let us know if you have other questions.

Best,
Victor

[Victor]

Hello Josiah!

Thanks for reaching out to us!

I’m sorry you’re having that issue. 7000 events is a considerable amount of events, specially if you are on a shared hosting.

We have a great article that will get you started on Performance Considerations you should know about. After that, if you decide to implement a caching system then you can move to these articles: Caching: What, when and how and Caching month view HTML in transients

Finally, there is a good article George put up here that groups a set of developer plugins. It’s a bit more technical than the others but will definitely be of help if you are into development.

Also, I noticed you are using PHP version 5.6. I know that newer versions of PHP like 7.0 are significantly faster than previous versions. So you could ask your hosting provider if it’s possible to switch to a newer version of PHP and see if it improves the performance of your site.

I hope that helps! Let us know if you have other questions.

Best,
Victor

[Victor]

Hello Adam!

Thanks for getting in touch with us!

I believe you will find this post to be of help to achieve what you are looking for > https://theeventscalendar.com/support/forums/topic/change-ticket-number-starting-value/

Here is a sample code that Cliff put up that will start the ticket number at something other than one using the ‘tribe_tickets_plus_inital_ticket_number’ filter hook.

https://gist.github.com/cliffordp/91223c67e30e648257e47e50349d81f4#file-functions-php

I hope that helps! Let me know if you have other questions.

Best,
Victor

[Victor]

Hello Carsten!

Thanks for reaching out to us.

I have indeed been able to reproduce those notices when going to the network admin. I will create a report for this so it can be addressed in one of our next maintenance releases. I will also link this thread to it so we’ll let you know when a fix is released.

Again, thanks for taking your time and reporting this.

Do let us know if you have any other questions.

Best,
Victor

[Victor]

Hello Amanda!

Thanks for following up with this.

Could we ask the Events Calendar developers perhaps if there is another way we can view the attendees list (since it’s not possible to do so from the backend)? Perhaps directly from the database? And we would appreciate it if they could provide the exact mySQL query to do this in order to access the correct database tables.

This is likely something the dev will come up with to fetch the attendees directly from the database, but I’m not entirely sure if it will be an SQL query or some php code snippet. I will make a note in the report stating that an SQL query will also work for your case.

I’m sorry the server resources can’t be raised for your site. You said you have experienced a slow down in performance with past events when fetching the attendees. Is there anywhere else you experience a slow down? If so, I’d recommend you take a look at the following article on Performance Considerations you should know about.

Thanks for your cooperation so far, we’ll let you know as soon as we have an update regarding the attendees.

Best,
Victor.

[Victor]

Hello Patrick!

Thanks for following up on this!

We’d really appreciate if you could try the following code snippet and let us know if it works for event category, venue and organizer.

add_filter( 'tribe_events_community_required_fields', 'my_community_required_fields', 10, 1 );

function my_community_required_fields( $fields ) {

if ( ! is_array( $fields ) ) {
return $fields;
}

$fields[] = 'tribe_events_cat';
$fields[] = 'venue';
$fields[] = 'organizer';

return $fields;
}

Also, could you please share with us your sys info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks!
Victor

[Victor]

Hi Phil!

Thanks for getting in touch with us! 🙂

I believe you can create custom email templates and add them as an action for the order by making some kind of customization. You would have to check on the WooCommerce documentation on how to achieve that, as those email notifications are something exclusively managed by WooCommerce.

I know that some users find the Follow Ups extension useful for similar things, so you might want to check it out and see if it serves your purpose.

I hope that helps! Let me know if you have any other questions and I’d be happy to help.

Best,
Victor

[Victor]

Hi There!

Thanks for reaching out to us! 🙂

Yes, you can import past events by refining the import by date and stating the start date from where you want to fetch events from.

We have a good article about importing from a feed or url here > https://theeventscalendar.com/knowledgebase/import-from-feed-or-url/

Does it help? Let us know about it

Best,
Victor

[Victor]

I’m really sorry to hear about those issues Neill.

It seems Barry is helping you with the EA server connection errors, so let me help you with the images not importing issue.

Are the images not importing for all the imported events or just some events/imports? If just for some events or imports, please share with us the sources so we can test them out.

Just to confirm, are you able to add images manually to events? Let me know.

Regarding the duplicate organizers, I will make some other tests with different database settings to see if I can find anything and will get back to you with the findings.

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Hi Amanda!

I’m really sorry about your situation. I can totally understand your need to get the list of attendees.

I have reached the team about your issue and we have logged a ticket to come up with a workaround so you can get an export of the attendees. A dedicated dev will work on it and we’ll let you know as soon as we have something.

We also noticed the following settings for your site:

max_execution_time = 3600
memory_limit = 512M

In the meantime,  it could be worth checking with your hosting provider the amount of these resources your plan has and see if it’s possible to raise those limits so you can fetch the attendees for the event and at least make an export. Let us know about this.

Do let us know if you have other questions in the meantime.

Best,
Victor

[Victor]

Hello Nicolas!

We’ve been able to take a look at your database and we’d like you to try the following:

Please deactivate The Events Calendar plugin. Then try creating a new post and see how long it takes. Please, let us know about this.

Regarding the size of your database, what we suggest is that you try enabling caching via something like memcached with your hosting provider. That could reduce the number of database queries your site makes and improve the speed.

Thanks,
Victor

[Author]

Posts