[Victor]

Hi Denise!

Thanks for coming back with your system information and the screenshot.

It seems that the last two recurring instances you are creating are Daily, which means they will repeat every day. If you want to create a one day only instance, then you should use the Once option.

Could you please try it out and see if it works for you?

Let us know how it goes. 🙂

Thanks,
Victor

[Victor]

Hi Adam!

Thanks for getting in touch with us!

By default, the search functionality will throw results such as the one you mention. So, if there are words that contain “paris” in it, just like ‘caparisoned’, it will be one of the results.

Unfortunately, there is no built-in functionality to modify this behavior, which is in fact the WordPress search functionality narrowed down to the events post type.

I hope that helps. Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi Sean!

Thanks for getting in touch with us!

That is strange, let me help you with the troubleshooting so we can find the source of the problem.

First, please make sure you are using the latest versions of our plugins. Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

We always suggest to setup a dev/staging site so you can test things out and make all plugins, theme and WordPress core updates without disrupting the live site.

If you are on latests versions of our plugins and still experience the issue. Please see if there are any console errors by inspecting that page. We have an article that explains how to do that here > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

If you see no console error, there could be a conflict with your theme, another plugin or even some custom code. To make sure we are not dealing with a conflict, please go through the steps outlined in our Testing for Conflicts guide and see if you can reproduce the same issue under default conditions.

Please let us know how it goes.

Thanks,
Victor

[Victor]

Hi Charles,

I’m sorry for the delay in getting back to you while we investigated this.

Thank you so much for following up with this and for sending over all your findings.

Unfortunately, I can confirm this is an issue on our Event Aggregator server side of things. The problem seems to be that events are imported with the correct date and times, but always imported using UTC timezone.

The workaround to this problem is to have your Time Zone Mode set to “Use the site-wide time zone everywhere” (WP Admin > Events > Settings > General Tab under Time Zone Settings). This will make the events to show the correct dates and timezones on the frontend of your site. From your system information I can see you are already using this setting, so the behavior you are getting is the expected.

I will set this thread’s status to “Pending fix” and link it to the corresponding bug report. This way, we will notify you once a fix is released in one of our next maintenance releases of our plugins.

We apologize for the inconvenience and we appreciate your patience while we work on this.

Best,
Victor

[Victor]

Hi Manuel,

Thanks for following up with this.

I’ve just made some other tests trying to reproduce the issue on other events of your site but I was able to see the iframe all times.

Could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, if you can reproduce the issue and there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Also, do you recall a recent change in your site, like a theme or plugin update, after which the issue started to appear?

Thanks,
Victor

[Victor]

Sure thing! I have added this to the queue.

We’ll get back to you once we are able to have a look.

Best,
Victor

[Victor]

Hi There!

Thanks for getting in touch with us!

We apologize for a bit of delay in getting back to you. We are dealing with a high volume of threads at the moment and we are slowly getting back to normal response times.

I’d be happy to help you with that issue.

Could you please share with us, in a private reply if you’d like, the URL for the Google Calendar where you are trying to import from? We’ll run some tests on our end and see what we can find.

Also, please point us out to those particular events that are being duplicated.

Thanks,
Victor

[Victor]

Hi There!

Thanks for getting in touch with us!

We apologize for a bit of delay in getting back to you. We are dealing with a high volume of threads at the moment and we are slowly getting back to normal response times.

Let me help you find the source of the problem. First, I’d recommend you go through the following article about how to troubleshoot Google Maps issues > https://theeventscalendar.com/knowledgebase/troubleshooting-google-maps/

I have a feeling this could be due to the venues created not having the Latitude and Longitude coordinates needed for them to show up in the map. You can verify this specifically in this section > https://theeventscalendar.com/knowledgebase/troubleshooting-google-maps/#coordinates

Please let us know how it goes.

Thanks,
Victor

[Victor]

Hi Manuel!

Thanks for getting in touch with us!

We apologize for a bit of delay in getting back to you. We are dealing with a high volume of threads at the moment and we are slowly getting back to normal response times.

I’ve just had a look at this event on your site and it works ok on my end by showing the tickets iframe every time. Are you having problems with a specific event? If so, please share the link with us so we can have a closer inspection.

I wonder if this is a glitch somehow and may relate to Eventbrite not responding to the iframe request.

Are you able to replicate the error constantly on your end? Do you see any pattern when the iframe is not showing up?

When the iframe does not show up for you, could you please see if there are any console errors by inspecting the page? We have an article that explains how to do that here > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/. If so, please share those errors with us.

Thanks,
Victor

[Victor]

Hi Vincenth!

Thanks for getting in touch with us!

We apologize for a bit of delay in getting back to you. We are dealing with a high volume of threads at the moment and we are slowly getting back to normal response times.

There is no built-in functionality to notify the organizers about the RSVPs. You could certainly accomplish this with some custom coding.

We have a snippet you can paste into your theme’s functions.php file that will send a copy of the ticket emails to the event organizers as well:

https://gist.github.com/vicskf/c807167bd0a89a13af7f9ad8d351d184

You can use it as is, or tweak it to your needs.

Let me also share the following article about best practices when implementing custom code snippets > https://theeventscalendar.com/knowledgebase/implementing-custom-code-snippets/

I hope that helps! 🙂

Best,
Victor

[Victor]

Hi Harry!

Thanks for getting in touch with us!

We apologize for a bit of delay in getting back to you. We are dealing with a high volume of threads at the moment and we are slowly getting back to normal response times.

Let help you with that issue.

There is a cron event task that is scheduled to run everyday to create/delete event instances according to the Clean up recurring events after and Create recurring events in advance for settings.

Is this functionality not working on your end?

If so, could you please share with us a screenshot of the recurring event rules (while editing the event) for one of the events you are having the problem with? We’ll try to reproduce the issue on our end and see what we can find.

Also, Could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Thanks,
Victor

[Victor]

Hi Raymond,

Thanks for sharing the code.

I’ve tried it on my end and works exactly the same as in your site. It looks like the events are not being added to the new feed URL somehow, but I’m not able to identify why.

I hope you can understand this is outside of our stated scope of support. I can certainly flag this to the team to have some feedback, however, we do need to prioritize support requests from other customers at this time. Although we can’t make any promises, if we have time and space to come back and help, we’ll be happy to do so.  Please let us know if you’d like to go this route so that you can be added to this queue.

If you urgently need help with this, however, you may instead wish to consider working with a suitably skilled developer who can offer the additional level of support you require.

Best,
Victor

[Victor]

Hi there,

Thanks for checking on this.

I have checked the report and I can confirm there is some work already being done around this issue.

I can also see this is of high priority at the moment and, while we can’t commit to a date, we are hoping to include a fix in our next maintenance release.

We’ll keep you posted about it. Thanks again for all your patience so far.

Best,
Victor

[Victor]

Hi Dan,

Thanks for coming back with that information.

2600 is a pretty big number of events to handle. However, if you are on a VPS hosting I would expect things to be a much faster.

I do also see that you have many plugins activated, which is also something to consider when dealing with performance issues. I would recommend you test for conflicts to see if any difference with only our plugins activated and using a default theme.

We always suggest to setup a dev/staging site so you can test things out without disrupting the live site.

I’d suggest you also enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory. Then try navigating through your site, so that in case there is an error, it will be saved into the debug.log file. See if any problems are detected from there.

Finally, I’d also recommend to reach out to your hosting provider to see if they can provide some insight on this problem and hopefully they can point you to where the slow down is coming from.

Let us know how it goes.

Thanks,
Victor

[Victor]

Thanks for your confirmation DeAnne! Glad to know it worked out.

I’ll close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy to help.

Best,
Victor

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