Can't change venue once selected

[Sean]

I have created an event in venue ‘A’ and published the event. I now need to change the venue to ‘B’, but in the backend, it only shows an option to ‘Edit venue’ which opens another page with details of the selected venue. There is no option to remove the current and reselect another one – any ideas?

I’ve tried this both in Safari and Chrome.

Thanks
Sean

[Victor]

Hi Sean!

Thanks for getting in touch with us!

That is strange, let me help you with the troubleshooting so we can find the source of the problem.

First, please make sure you are using the latest versions of our plugins. Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

We always suggest to setup a dev/staging site so you can test things out and make all plugins, theme and WordPress core updates without disrupting the live site.

If you are on latests versions of our plugins and still experience the issue. Please see if there are any console errors by inspecting that page. We have an article that explains how to do that here > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

If you see no console error, there could be a conflict with your theme, another plugin or even some custom code. To make sure we are not dealing with a conflict, please go through the steps outlined in our Testing for Conflicts guide and see if you can reproduce the same issue under default conditions.

Please let us know how it goes.

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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