[Victor]

This reply is private.

[Victor]

This reply is private.

[Victor]

Hi David!

I’m sorry you have experienced problems when renewing your subscription.

I have checked and it seems that your failed transactions were rejected by the payment gateway somehow.

However, I can now see that you have two successful and completed orders for Event Tickets Plus (personal) and Events Calendar PRO (business) licenses.

Do you need further assistance with renewing your licenses? Please let me know and I’ll be happy to help.

Best,
Victor

[Victor]

Hi Jean-Philippe!

Thanks for reaching out! I am happy to help you with this topic.

By default, Event Tickets creates ticket products with a “hidden” catalog visibility, so it won’t show up in your WooCommerce shop page. You can modify this by editing the product in WooCommerce and set the catalog visibility to show up in your shop.

I hope that helps. Please let me know if it works for you.

Best,
Victor

[Victor]

Hi Ben!

Thanks for taking your time to report this.

Unfortunately, this is a known issue on our end which causes the coordinates for the venues to not being fetched from the Google Maps API.

The good news is that we already found a fix for it and will be released in our next maintenance release of our plugins this week. I have linked this thread to the bug report so we’ll let you know as soon as it’s released.

We apologise for the inconvenience and we appreciate your patience in the meantime.

Best,
Victor

[Victor]

Hi Dan!

Thanks for reaching out to us!

You can use our licenses in a staging site if it fits into the requirements described in this article > https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/

On the other hand, if your staging site does not have one of those TLDs, you can still install and activate our plugins as they are not limited in functionality if the license is not entered.

You will only need an active license to get plugin updates and access to our premium support.

I hope that helps. Let me know if you have any other questions 🙂

Cheers,
Victor

[Victor]

Hi Raphael!

Thanks for reaching out to us! Let me try to help you with this topic.

Unfortunately, there is no built-in functionality to do that. However, you could achieve that with some custom coding.

As a reference, let me point you to our themer’s guide to learn more about how you can customize our plugins templates > https://theeventscalendar.com/knowledgebase/themers-guide/ and also to the following article about our tribe_get_events() helper function > https://theeventscalendar.com/knowledgebase/using-tribe_get_events/

We are fairly limited in how much support we can give for custom development questions. That said, we always like helping out and at least point users into the right direction.

So, if you decide to go ahead and create some custom coding, don’t hesitate to reach us out if you bump into questions or issues and we’ll be happy to help as much possible.

Best,
Victor

[Victor]

Hi Josep!

Thanks for reaching out to us! Let me help you with this topic.

First, please let me note that we are fairly limited in how much support we can give for custom development questions like that.

That said, we always like helping out and at least point users into the right direction as much possible.

Could you please share with us the exact same snippet you are using in your functions.php file? I will try to run some tests on my end and see if I can come up with a modified snippet that achieves what you are looking for.

Thanks,
Victor

[Victor]

Hi John!

Thanks for reaching out to us.

I have just made a few tests and it still seems to be an issue. I have raised a flag in the bug report and raised the priority for it, so it has a better chance of getting into one of our next maintenance release cycles.

I will set this thread’s status to “Pending fix” and link it to the report. This way we can notify you once a fix is released.

We appreciate your patience while we work on this.

Best,
Victor

[Victor]

Hi Lauren!

Thanks for getting in touch with us. Let me try to help you with this topic.

I’m not completely sure why this could be happening, but it might be a transients issue. When you duplicate an event using the post Duplicator plugin, it will also duplicate all of its postmeta, including the event attendees transients.

I would recommend you try creating a new event instead of duplicating an existing one and see if you can replicate the issue this way.

If you can’t, then I’d suggest to avoid using post Duplicator for this purpose, or maybe find a way to not duplicate the transients for the events.

We suggest you setup a dev/staging site so you can make all these tests without disrupting the live site. We also encourage to make a full backup of your site, both database and files so in case something goes wrong you can always restore your site.

Let me know how that goes and if you have any questions.

Thanks,
Victor

[Victor]

Hi Cristian!

Thanks for reaching out to us! Let me help you with this topic.

You can use the tribe_events_list shortcode like this:

[tribe_events_list category=”tickets-available” limit=”1″]

You can learn more about this shortcode in > https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/

Additionally, let me point you to our documentation for our tribe_events shortcode > https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/

I hope that helps! Is there anything else I can help you with? 🙂

Best,
Victor

[Victor]

Hi Peter!

Thanks for reaching out to us! Let me help you with this topic.

The error message you are getting means the filter_ical_query() function is being defined more than once. Could you please make sure you are not placing the code twice anywhere else?

I tried the code myself and couldn’t reproduce the issue you are having.

Please let me know about it.

Thanks,
Victor

[Victor]

Hi Ryan!

Thanks for getting in touch with us! Let me try to help you with this topic.

1) there is a way to fix the issue where the cart is shared when multiple people are sharing a single username/password (I know it’s a security issue to have the site run that way, but clients are willing to take the risk to make it more simple to manage)

Unfortunately, I don’t think there is a way to overcome this problem using the same WordPress user. The cart and checkout process is all handled by WooCommerce and by default it saves the cart content for a logged in users so they can go on shopping next time they log in. You might want to check on their documentation to see if there is a way to clear the cart content when logging out or when leaving the cart/checkout process. Still, I believe you will encounter problems when more than two persons are logged in at the same time.

The only workaround I can think of is to enable ticket purchases when not logged in. You can change this setting by going to Events > Settings > Tickets tab under Login requirements. And if necessary, you can password protect your event to only allow specific people to purchase a ticket.

2) There is a way to display each ticket as its own line item with basic identifying info (even if it is just first name/last name of each attendee).

There is no built-in way to achieve that when in the cart. After orders have been placed however, you can navigate to the Event’s Attendee list and each ticket will display the Attendee information. But I don’t think this will help with your initial problem during checkout.

I’m sorry I can’t be of much help here to overcome that situation, but it seems to be more of an edge case.

I suggest you try to keep up with the latest versions of our plugins as they contain bug fixes and improvements. Also, we always suggest to setup a dev/staging site so you can test things out and make all plugins, theme and WordPress core updates without disrupting the live site.

Please let me know if there is anything else I can help you with.

Best,
Victor

[Victor]

Hi Matt!

Thanks for following up with this.

Could you please share with us in a private reply a copy of Toolset Layouts plugin? We will run some tests on our end to reproduce the issue you are having and start from there to find the source of the problem.

Once we are able to reproduce the conflict between the two, we can investigate ways to overcome the problem and hopefully find a fix for it.

Thanks,
Victor

[Victor]

Hi Sabina!

Thanks for sending over your system information.

I don’t see anything that would indicate and error from there. All of our plugins are up to date, so that’s good.

I did note that you are using The Events Calendar Shortcode PRO plugin which is not ours, so when testing for conflicts, please deactivate this plugin as well so we can make sure there is no conflict with it.

Let me know how that goes.

Thanks,
Victor

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