Account Won't Allow me to Renew Subscription

[David]

I’ve been trying for a couple days and using different Payment Methods and Browsers to include PayPal and Visa Card and it continues to say card declined even if using PayPal balance which doesn’t require a card. Can you please assist?

[Victor]

Hi David!

I’m sorry you have experienced problems when renewing your subscription.

I have checked and it seems that your failed transactions were rejected by the payment gateway somehow.

However, I can now see that you have two successful and completed orders for Event Tickets Plus (personal) and Events Calendar PRO (business) licenses.

Do you need further assistance with renewing your licenses? Please let me know and I’ll be happy to help.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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