[Victor]

Hi Becky,

There is no built-in option to disable the event submission form other than deactivating the plugin, which will bring down all the event community functionalities too.

As a workaround, you can make a template override of the edit-event.php template file located at /wp-content/plugins/the-events-calendar-community-events/src/views/community/ and remove or comment out line 57 where the following line of code is:

<?php tribe_get_template_part( 'community/modules/submit' ); ?>

That will remove the submission button. Bear in mind, this will also prevent users to edit their existing events, but at least it will prevent the submission errors you are getting. Additionally, you could add a message in that same template notifying the users of the form being disabled.

Where you able to create the new test installation? Let us know if you encounter any blocker while doing so, and we’ll try help as much possible.

Best,
Victor

[Victor]

Hi John!

Thanks for coming back with those URLs.

I’m not able to navigate to https://www.facebook.com/carrolltonalive/. It seems that page may not be publicly accessible, which would explain why you can’t import events from it. Bear in mind that all facebook URLs must be publicly accessible so that Event Aggregator can fetch events from it.

As for the second event URL, I’ve been able to import the five events available for it. Please note, they will import as single events in your site. At the moment, Event Aggregator does not support importing recurring events as such.

Are you getting a different behavior? Please let me know about it.

Best,
Victor

[Victor]

Thanks for confirming Jonathan!

I’ll close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy to help.

Cheers,
Victor

[Victor]

Hi Cynthia!

Thanks for your continued help and patience so far.

We’ve checked if any of your imports were being blocked by our Event Aggregator servers and there are no records of failed imports on our side. We do see there are many imports successfully running for your license key, so it seems they are mostly working so far.

First, could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, wait until you get a new failed import, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Also, are you getting failed imports for all import sources or just some of them? Could you please share those failed import URLs so we can run some tests on our end?

Please let us know about that.

Thanks,
Victor

[Victor]

Hi Andie!

Thanks for reaching out to us! Let me help you with this topic.

If you need to edit recurring event instances individually, this is only possible by breaking the event from its series. Unfortunately, doing so will make the event no longer be a part of the recurrence series.

You can learn more about this in > https://theeventscalendar.com/knowledgebase/pro-recurring-events/

Let me know if you have any follow up questions.

Best,
Victor

[Victor]

Hi Marcial!

Thanks for getting in touch with us.

Unfortunately, that’s not an available feature of our plugins. However, you can something similar with a template override of the single-event.php template file.

You can learn more about template overrides in our Themer’s Guide > https://theeventscalendar.com/knowledgebase/themers-guide/

As a reference, you can use the tribe_get_venue() helper function for that purpose.

I hope that helps. Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi Craig!

Thanks for getting in touch with us!

We have a non-profit program for our Events Calendar PRO or Event Tickets Plus plugins. You can learn more about this program > https://theeventscalendar.com/knowledgebase/do-you-offer-discounts-for-nonprofit-organizations/

Unfortunately, the Event Aggregator does not apply for this program. You can always check for new deals, coupons and discounts in > https://theeventscalendar.com/deals-coupons-discounts/ and subscribe to our newsletter to be the first to know about promotions.

I’m not aware of any deals for schools right now, but you can get in touch with us through our contact form and ask if we have any discounts available for public schools.

I hope that helps. Let me know if any follow up questions. 🙂

Best,
Victor

[Victor]

Hi John!

Thanks for getting in touch with us. Let me help you with that issue.

First, please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/.

Then, you please share with us, in a private reply if you’d like, the Facebook URL where you are trying to import those events from? And let us know which are the recurring events you are not able to import. We’ll try to run some tests with them on our end and see what we can find.

Thanks,
Victor

[Victor]

Hi Dom!

Thanks for getting in touch with us!

Unfortunately, that is not a built-in functionality of our plugins. By default, event organizers is a custom post type that is linked to the events.

If you want users to only have access to their events, you should take a look at our Community Events plugin.

Additionally, let me share with you the following article that might be of help which gives an overview of how you can create a members only calendar > https://theeventscalendar.com/knowledgebase/making-members-calendar/

I hope that helps. Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi Sammi!

Thanks for reaching out to us! I’d be happy to help you with those issues 🙂

Try as I might I cannot get the events looking right. Why don’t my event have a border like my posts and page?

You could try selecting a different template for your events and see if any changes. You can do this by navigating to your wp-admin > Events > Settings > Display tab and change the template selected for Events template.

Also I used to be able to upload from a csv but now all I get is an error. I must be missing something completely obvious but I cannot see it.

I was able to import the events using the CSV your shared. Could you please tell me more about the error you are getting? You can also send us a screenshot of the error so we can get a better sense of it.

When coming back, please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ? We’ll see if there is anything strange that would indicate an error from there.

Thanks,
Victor

[Victor]

Hi Laura!

Thanks for reaching out to us and for your interest in PRO.

You can embed full calendar views using our tribe_events shortcode in your posts or pages. For example, you could use the following shortcodes in two different pages to display different categories of events:

[tribe_events view="month" category="retail"]

[tribe_events view="month" category="healthcare"]

You can learn more about these shortcodes in the following article > https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/

You can also use the widget shortcodes where the category attribute is also available for some of them > https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/

I hope that helps 🙂 Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi Christian!

Thanks for getting in touch with us!

Our calendar does not support single events with multiple dates, and Event Aggregator does not support recurring events either.

The only way to import an event like that one is to import each instance of the event as separate events. Unfortunately, there is no built-in way to modify this behaviour.

Let me know if any follow up question.

Best,
Victor

[Victor]

Hi Mike!

Thanks for reaching out to us! Let me help you with that issue.

First, Could you please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ? We’ll see if there is anything strange that would indicate an error from there.

Having a closer inspection to your site I can see there are several console errors showing up. This can be related to a theme or plugin conflict, so to narrow the problem down please go through the steps provided in the testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know what you find in the process.

Thanks,
Victor

[Victor]

Hi Matt!

Thanks for reaching out to us!

I’m not really familiar with the AMP for WP plugin, but let me help you with the troubleshooting to see if we can find the source of the problem.

First, could you please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ? We’ll see if there is anything strange that would indicate an error from there.

Also, please enable WP_DEBUG and WP_DEBUG_LOG. This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Let me know about that.

Thanks,
Victor

[Victor]

Hi Cynthia!

Thanks for coming back with all that information.

In addition to the “import failed” message, does it show any other message regarding the reason of why it failed? Please let me know about this.

In the meantime, I will reach out to the dev team to investigate this further and will get back to you when we have something.

Thanks for your continued help and patience while we work on this.

Best,
Victor

[Author]

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