[Victor]

Hi Jonathan!

Thanks for your confirmation!

Yes, that’s a good idea. You can go ahead and share the snippet so others can make use of it 🙂

I appreciate your help.

Is there anything else I can help you with? Let me know

Best,
Victor

[Victor]

Happy to be of help 🙂

I’ll close this thread now, but feel free to open a new topic if anything comes up.

Cheers,
Victor

[Victor]

Hi Natalie!

Thanks for coming back with the link and for the detailed explanation.

The URL you sent if for an event that has multiple event dates. If you use that URL it will create an event that starts on the 27th and finish the 29th.

Our calendar does not support events with multiple dates, so you will need to select each date in Eventbrite and import each of them independently.

For your specific event, the URLs for each instance are:

• https://www.eventbrite.com/e/cb-bain-contract-review-75-ce-wa-vancouver-new-traditions-mar-27th-29th-2018-tickets-43044226440
• https://www.eventbrite.com/e/cb-bain-contract-review-75-ce-wa-vancouver-new-traditions-mar-27th-29th-2018-tickets-43044227443

You should also be able to import your Eventbrite events selecting them in the dropdown.

Please let me know if that works for you.

Thanks,
Victor

 

[Victor]

Hi Corry!

Thanks for following up with this.

That might be exactly the problem. If you are setting up the Date filter, it will only fetch events starting from that day.

You don’t have to worry about manually added events as these won’t be affected by imports. Each record of your import has a unique identifier (UI) that is sent, in this case, by Google Calendar. Event Aggregator keeps record of this and only updates those events that have the same UI upon import.

Before moving on with the debug.log file, please try creating a new import, or editing the existing one to not have a date filter and see if the missing events do import.

Let me know how that goes 🙂

Best,
Victor

[Victor]

Sure thing George!

It’s actually not that much of an extreme condition, but I meant to indicate it’s not a very common process. So, it’s always suggested to make some tests in advance to make sure you get the expected result.

That said, your wont’ be doing anything considered to be a bad practice, and therefor should not break anything on your site.

I’m sorry for the confusion here. Let me know how that goes and if you have any follow up questions.

Best,
Victor

[Victor]

Hi Sandy!

Thanks for your reaching out to us! Glad to know you like The Events Calendar 🙂

Unfortunately, we can’t provide support through our pre-sales forum, but let me point you to the following article as a reference that will get you started on Performance Considerations you should know about.

I hope that helps. Let me know if any other questions.

Best,
Victor

[Victor]

Hi Anne!

Thanks for getting in touch with us. Let me help you with that.

I can see there are some styles coming from a stylesheet named themify-customizer.css that is adding some padding to the fields.

Try adding the following CSS snippet into your theme’s style.css file or using the WordPress customizer (wp-admin > Appearance > Customize > Additional CSS ):

.tribe-tickets-meta-text input {
padding-left: 5px;
padding-right: 5px;
}

Let me know if that works for you.

Best,
Victor

[Victor]

Hi Jeff!

Thanks for reaching out to us! Let me help you with this.

I would suggest overriding the single-event.php template to make that happen. You can learn more about overriding calendar templates in our Themer’s Guide, but it basically boils down to this:

• Make a copy of the single-event.php template. It is located at wp-content/plugins/the-events-calendar/src/views/single-event.php
• Make a new folder in your theme called tribe-events
• Drop your copied single-event.php file in that last folder

Now that the template is in your theme, you can modify it to suit your needs. In this case, you need to remove or comment out line 70 where you can see this code:

<?php tribe_get_template_part( 'modules/meta' ); ?>

Will this work for you? Please let me know. 🙂

Best,
Victor

[Victor]

Hi Sean!

Thanks for reaching out to us!

Yes, you can customize the events tooltip for the month view with a template override of the tooltip.php template file. You can learn more about template overrides in our Themer’s Guide > https://theeventscalendar.com/knowledgebase/themers-guide/

Do note that the tooltip uses a Javascript Templating System, which you can learn more about customizing it in the single-event.php template file located at /wp-content/plugins/the-events-calendar/src/views/month/

I hope that helps. 🙂

Best,
Victor

[Victor]

Hi James!

Thanks for getting in touch with us!

I’ve just checked and your license seems to have expired on 2018-01-18

The date you are seeing (February 26, 2019) is for your license subscription. This means it should be renewed on that date, but I can see that you have a failed order for your license purchase made on February 20, 2019.

You can login to your account and verify the status of your orders > https://theeventscalendar.com/my-account/

If you need further assistance with your license purchase please get in touch with us via email using our contact form > https://theeventscalendar.com/contact/

Thanks,
Victor

[Victor]

Hi Cynthia!

I’m sorry to hear you are having problems with your imports. Let me help you with this.

The red exclamation symbol means it’s a failed import. To know more about the fail import you can hover over the symbol and a message should show up.

Could you please let us know the messages you are getting for those failed imports? Are you having failed imports for a specific import or all of them?

What happens if you manually run those failed imports? Do they work?

Also, please navigate to your wp-admin > Events > Help and send us a screenshot of the Event Aggregator System Status.

Let us know about that.

Thanks,
Victor

[Victor]

Hi Natalie!

I’m sorry to hear you are experiencing that problem with the Eventribe import.

Could you please share with us, in a private reply if you’d like, the Eventbrite URL where you are trying to import events from?

We’ll run some tests and see if we can reproduce on our end.

Thanks,
Victor

[Victor]

Hi John!

Thanks for reaching out to us. Let me try to help you with this topic.

First, please let me note that we are fairly limited in how much support we can give for custom development questions like that.

That said, we always like helping out and at least point users into the right direction as much possible.

Is there an easy css over right to have the table data of the custom fields on the event listings show on the same line vs ontop of one another?

It may be possible with some custom CSS. I’m not exactly sure what you are trying to accomplish, so could you please share with us a link to your page where we can have a closer inspection? I will try to come up with a CSS snippet to do that.

Is there an edit to include the location on the month view for the calendar?

If you need to add the event location to the month view, you can do so by using one of the methods described in our themer’s guide > https://theeventscalendar.com/knowledgebase/themers-guide/

Does it help? Let me know about it.

Thanks,
Victor

[Victor]

Hi George!

Thanks for reaching out to us. I’ll be happy to help you with this.

Yes, you can manually create an order for the ticket product and assign it to an already created user. That is all handled by WooCommerce. You can add a new order by navigating to your wp-admin > WooCommerce > Orders > New Order.

If the ticket product is out of stock, then you can manually adjust it by editing the product on the WooCommerce site.

Please note, this is an edge case, so I’d suggest you first test it out, preferably in a dev/staging site, to make sure it works as expected and you don’t disrupt your live site.

I hope that helps. Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi Simon!

Thanks for reaching out to us and for taking your time to report this.

While some of our shortcodes may work with Gutenberg, we don’t yet fully support it.

We are currently working towards adapting our plugins to integrate with Gutenberg. You can learn more about it in our series of articles regarding this topic:

• Going Gutenberg: Chapter I
• Going Gutenberg: Chapter II

Let me know if you have any follow up questions.

Best,
Victor

[Author]

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