Sell a ticket that is 'sold out'

[oneboat]

We have a situation where an event is sold out and the group that bought most of the tickets needs one more, which is not available. The venue has approved the extra participant.

Is there a way that we can do a manual transaction, or is there another solution to this? Thank you.

George

[Victor]

Hi George!

Thanks for reaching out to us. I’ll be happy to help you with this.

Yes, you can manually create an order for the ticket product and assign it to an already created user. That is all handled by WooCommerce. You can add a new order by navigating to your wp-admin > WooCommerce > Orders > New Order.

If the ticket product is out of stock, then you can manually adjust it by editing the product on the WooCommerce site.

Please note, this is an edge case, so I’d suggest you first test it out, preferably in a dev/staging site, to make sure it works as expected and you don’t disrupt your live site.

I hope that helps. Let me know if any follow up questions.

Best,
Victor

[oneboat]

Thanks Victor! I’ll give it a try. What makes this an edge case?

George

[Victor]

Sure thing George!

It’s actually not that much of an extreme condition, but I meant to indicate it’s not a very common process. So, it’s always suggested to make some tests in advance to make sure you get the expected result.

That said, your wont’ be doing anything considered to be a bad practice, and therefor should not break anything on your site.

I’m sorry for the confusion here. Let me know how that goes and if you have any follow up questions.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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