[Sky]

Hi Michael,

I’m sorry to hear that you’re having issues with this. I will try to help figure it out.

Could you first try disabling all non Events Calendar plugins and switch to the Twenty Seventeen theme temporarily to see if this is related to a theme or plugin conflict? You can read more about the process here. If you don’t have a testing environment, you can use a plugin like WP Staging to quickly create one.

Also, which payment gateway are you using? Woo vs EDD vs Tribe Commerce…

Thanks,
Sky

[Sky]

Hi Kat!

The tags with ‘#’ and a number refer to the tag’s ID. You can find a tag’s ID by navigating to the tag in the admin (Events > Tags > click to open the tag’s edit page) and looking at the page url. The tag ID will be whatever number follows “tag_ID=” Not the most elegant workflow, but you can also just use the tag slug instead.

Hope that helps!

Thanks,
Sky

[Sky]

Stacey,

When you re-import the event, it should update your events.

If you are not seeing the correct behavior here, can you log in with the email that is associated with your license and create a support request in the Eventbrite forum? We generally don’t provide premium support here in the “Pre Sales” forum.

Thanks,
Sky

[Sky]

Hi Tim!

If you want to do this without creating a custom template, you can use WordPress’s filter for “the_title”

Here is a PHP snippet that should do what you are asking:


<?php
add_filter( 'the_title', 'remove_event_post_titles', 10, 2 );
function remove_event_post_titles( $title ) {
if( is_singular( 'tribe_events' ) || is_singular('tribe_venue') || is_singular('tribe_organizer') ):
return '';
else:
return $title;
endif;
}


You can add that to your theme or child-theme’s functions.php or create a custom plugin for it.

Let me know if that helps!

Thanks,
Sky

[Sky]

Hi Ethan,

I’m sorry to hear that you’re having issues importing events. I will try to help you get this sorted.

Can you tell me what type of changes are being introduced to the events that are being duplicated? Any changes to the event title? Do these events occur in the past or future?

Also, have you tried this with other plugins disabled and using the Twenty Seventeen theme? If you don’t have a staging site, you can use a plugin like WP Staging to quickly create one for testing. For more information about the testing process, please see our Testing for Conflicts Guide.

Thanks,
Sky

[Sky]

Mathew,

Thanks for sharing that resource!

Susan, I’m going to close this ticket since it’s been awhile since we heard from you. Please feel free to create a new thread if you have any other questions or issues.

Thanks!
Sky

[Sky]

Jeremy,

I apologize, that is only true for the CSV imports apparently. There are no settings for preventing any of the data fields from Facebook being imported. This may be possible with a custom PHP snippet, but this is beyond the scope of what I can help you with here. If you’d like, we have a queue for customization requests that I can add this to. Someone will take a look and see if it’s something we can accommodate. Can’t guarantee if or when, but it’s worth a shot.

Let me know if you’d like to proceed with that request.

Thanks,
Sky

[Sky]

James,

Awesome! So glad we figured that out!

If you install our Advanced Post Manager plugin, it allows you to sort and filter in the admin by whether it is recurring or not.

Hope that helps!

Let us know if you have any other questions or issues in the future.

Take care,
Sky

[Sky]

Chuck,

We are still trying to figure out how to provide steps to reproduce to the Development team so they can take a look at this issue. When you deactivated the non Events Calendar plugins, did you also switch to the Twenty Seventeen theme?

romakoinonia, if you could create your own forum thread for this issue, that would really help us identify what is causing this for only a handful of users. It will be easier to track the similarities between your environments.

Thanks,
Sky

[Sky]

Great! Glad you figured it out.

Let us know if you have any questions or issues in the future.

Thanks,
Sky

[Sky]

Thank you for uploading that.

Could you share your actual system information as is described here? What I can see now shows that you are using both a caching plugin and a redirect plugin. These would be the first two things I would investigate. But, if this information is not correct, I will not be able to make the best suggestions for your issue.

Also, can you try creating a new test event that spans the same timeframe as this one, and see if the behavior is reproducible?

Thanks,
Sky

[Sky]

Greg,

In the meantime, you can downgrade EDD to version 2.8.18. (This bug only occurs while having EDD version 2.9 and the latest versions of TEC, ET, ET+ installed)

Thanks,
Sky

[Sky]

Hi Greg,

I’m sorry to hear you’re having issues with the ticket capacity. I will try to help you get this sorted.

While I am unable to reproduce this in my testing environment, I have seen a few other reports of the ticket capacity issue come in today. Some of the other users reporting this are using WooCommerce and not Easy Digital Downloads, so that doesn’t appear to be the cause. I will add your report to the ticket.

As to the EDD errors you are seeing. There is another ticket that has just been created for this. So far, it appears to be a separate issue than the capacity problem.

Thanks for reporting these problems to us. I cannot say exactly when this will be addressed, but someone will follow up here with you once these issues have been fixed and ready for release.

Thanks,
Sky

[Sky]

Hi Jeremy!

When you are setting up the import, and you are at the “preview” step, you can assign the columns to a particular data field. To skip the venue portion, just set the column for the venue to not import.

Let me know if that helps!

Thanks,
Sky

[Sky]

I do get redirected when I try to visit the event. Can you upload another screenshot of the new day/time/recurrence settings for this event, so I can doublecheck the settings?

Thanks,
Sky

[Author]

Posts