[Sky]

Hi there!

Thanks for reaching out. I will try to help with your question.

When using the Events Calendar Pro, you can create any number of recurrence patterns. For more information on how this works, please check out our knowledgebase article on the subject.

Hope this helps! Please let us know if you have any additional questions.

Thanks,
Sky

[Sky]

Hi Nate!

Thanks for reaching out. I will try to help with your question.

Unfortunately, there is no functionality in our plugins to check in and out of individual sessions within an event. Each session would need to be it’s own event.

Hope that helps! Please let us know if you have any questions or issues in the future.

Thanks,
Sky

[Sky]

Hi Pat!

Thanks for reaching out! I’d be happy to help with your question.

To check for a tag on an event, you can use the has_tag() function.

So, in your example, the code would look like so:


<?php if( has_tag('APPLE') ): ?>
<div>Content goes here</div>
<?php endif;?>


Hope that helps! Please let us know if you have any other questions.

Thanks,
Sky

[Sky]

Hi Ian!

Thanks for the screencast! That shows everything I needed to know about how you have it set up.

I see that you are using an extension called “main blog loop?” Can you try this without that extension enabled and see if the events show up at all? They may be ordered by the publish date instead of the event date.

I just tried this on my local test install without the extension, and it is working as expected. If disabling that plugin doesn’t help in your case, can you try temporarily switching to the Twenty Seventeen theme and see if that changes anything? It’s possible that your theme may be doing something in a non standard way that prevents it from working properly.

Let me know how that goes!

Thanks,
Sky

[Sky]

Awesome!

Glad this got fixed for you.

Please let us know if you have any other questions or issues in the future.

Thanks,
Sky

[Sky]

Hi again,

Thank you for the screenshot. To confirm your other settings,

* WordPress Settings > General > Time Zone is set to “New York”,
* Events > Settings > Time Zone Mode is set to “use sitewide timezone everywhere”

I know you provided those earlier, but I just wanted to make sure you didn’t change anything since then.

I tried testing the ticket end sale time again with the above settings on an online test site, and it is not respecting the settings. When I tried this on my local test site, it worked as expected. I’m wondering if it somehow has to do with the location of the actual server? In any case, I will have to create a bug ticket for this too.

Since these issues have just been submitted as bug reports, and we have not seen any other reports on them yet, I would guess that it is unlikely that they will be resolved this week. You may be able to find older versions of the plugins that don’t have these issues, but it may be tricky to find the right version without trading one problem for another.

Thanks,
Sky

[Sky]

Peggy,

Just following back up to let you know that I was able to reproduce both the PayPal issue with the invoice being marked as already paid, and the shared ticket stock issue. I have created bug tickets for both of these things. Our developers will take a look and start working on fixes as soon as possible. Unfortunately, I cannot provide a timeline for when this will be completed. As soon as a fix is released, someone will follow back up here with you to let you know.

For the timezone issue, can you provide a screenshot for me? I’d like to see what is showing for the timezone on one of the events that the tickets didn’t end at the right time, in the “time and date” section of the settings, just to the right of the fields.

Thanks,
Sky

[Sky]

Hi Agnes!

Unfortunately, we don’t typically handle support requests here in the Pre Sales forum. If your client has purchased a license for Events Calendar Pro or any of our other premium plugins, you can log in with the email associated with the license and post in the appropriate forum for help with your questions.

Otherwise, you can reach out in the WordPress.org support forum for the Events Calendar.

Thanks!
Sky

[Sky]

This reply is private.

[Sky]

Hello again,

I’m glad you got it figured out!

Please let us know if you have any other questions or issues in the future.

Thanks,
Sky

[Sky]

Hi again,

From what I can tell from their documentation, you may need to add some code to whatever template you have selected for the Events in order for it to work. Unfortunately, I cannot provide support for other plugins not related to our events products. You may need to contact the plugin developers to get help with it.

I can point you in the right direction, however, with figuring out which template you will need to add the code to. In Events > Settings > Display > Events template, you can choose which template to use for displaying events pages. By default, this lets you pick between using your theme’s page template, or a default Events template. Any other custom page templates your theme or you have added will also show up here. So, whatever template is selected will be the one you will want to work with.

If you are using the default page template from your theme here, you would want to make a copy of the page.php template in your main theme, and put it in your child theme. This is where you would add whatever code is required by the plugin. It will take precedence over the page.php template in the parent theme.

Hope that helps! Good luck and let us know if you have any more questions regarding the Events Calendar.

Thanks,
Sky

[Sky]

Bridget,

Do you also have a ticket created for this issue? If not, it may help to create your own ticket so we can track how many people are being affected by the issue.

Kathy,

Did this update solve your issues with this?

Thanks,
Sky

[Sky]

Hi again,

Thank you for the additional information, and for going through those steps.

The reason I had you try incognito mode is that I saw a report that if you were still in the same session after using Sandbox mode, there might be problems with purchases going through. Your steps and the result suggest that this is not the issue in your case.

Creating separate tickets for additional issues will be better for everybody. People can be working on the other issues at the same time. But it is a little confusing to follow a thread when there are too many things going on at once.

The issues we are going to focus on in this ticket are what I outlined in my last response:

* Paypal Payments for return customer using the same invoice number and not going through.
* Ticket Stock not being correct with shared tickets
* Ticket End Sales time not respecting the Timezone

I’ve had you try everything I can think of for the PayPal issue. I’m going to create a new bug ticket for this. In the meantime, can you try something for me? I see in the notes for the bug report that downgrading to a previous version was a temporary workaround. Can you try installing Event Tickets version 4.7.2, and see if that changes the results when you go to purchase a second ticket? The older versions of plugins are available on your product downloads page.

The next of your issues to work on: the shared ticket stock problem. I’m going to set up an online testing site to fully run through this process and see if I can replicate the problem.

Oh, and I did find out that the SKU is not utilized within Tribe Commerce. This is mostly for WooCommerce.

Thank you for your patience, and I’m sorry that you are experiencing so many different problems with the plugins. This is definitely not a common occurrence to have so many issues at once, and we are not currently seeing widespread reports of these specific problems. I will do what I can to help get to the bottom of things though.

I’ll follow back up after I test out the stock issue.

Thanks,
Sky

[Sky]

Hi there!

I’m sorry to hear that you’re having issues with the events showing. I will try to help you get this sorted.

When looking at both the calendar links you posted, I see a total of 8 events. Clicking the “reset filter” button does not affect how many events show for me.

Can you post a screenshot of what you are seeing? Have you tried clearing your browser cache? Viewing in an incognito window? Opening in another browser?

Thanks,
Sky

[Sky]

Great! Glad this was resolved for you.

Please let us know if you have any other questions or issues in the future.

Sky

[Author]

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