[Sky]

This reply is private.

[Sky]

Hi there!

Thanks for reaching out! I’d be happy to help with your question.

Our plugins do indeed work on WordPress Multisite installations. We have special multisite licenses for people who would like to use our plugins across many sites within a multisite installation, but our single licenses can also be used on a single site within the multisite.

To be clear though, there is no integration between the calendars on separate sites within a multisite. They still function as they would on a single install.

Hope that helps! Please let me know if you have any more questions about this.

Thanks,
Sky

[Sky]

Hi Steven,

Thanks for reaching out. I’d be happy to help with your question.

When the calendar is in “Day View”, any multiday events are show under a heading of “Ongoing Events” separate from any other events that occur that day.

See this screenshot for an example:

Hope that helps! Please let me know if you have additional questions about this.

Thanks,
Sky

[Sky]

Hi Anthony!

The Event Aggregator license can be shared by up to 10 sites. I see in your license information that you already have Aggregator active on 10 sites. To add another, you will either need to remove one of the existing sites, or purchase an additional Aggregator license.

Hope that helps! Please let me know if you have any additional questions about this.

Thanks,
Sky

[Sky]

Hi Tom,

Thanks for reaching out! I will try to help you with your question.

Unfortunately, there is not a straight forward way to replace complete functions or class methods within our plugins. Many of our functions do include filters on the output, allowing you to override what is printed out without needing to edit the original function. This particular function, however, only has a filter for the values that are inserted into the markup.

While many aspects of our plugins are highly customizable, I’m not sure this is something that would easily be accomplished.

Sorry I don’t have better news for you! Please let me know if you have additional questions.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out! I’d be happy to help with your question.

If I understand correctly, you wish to check the times of events and prevent people from being able to purchase tickets for events that overlap timeframes?

If this is correct, I’m afraid there’s no functionality like that in our plugin. Your best bet would be to clearly mark the event times so that customers can see when they take place when purchasing the tickets.

Sorry I didn’t have better news for you! Please let me know if you have any additional questions about this.

Thanks,
Sky

[Sky]

Hi Richard!

Thanks for reaching out! I’d be happy to help with your questions.

Our free Events Tickets plugin allows people to RSVP to events. If you have it set up so that people need to log in to register for events, they will also be able to see a list of events for which they are registered.

Hope that helps! Please let me know if you have any additional questions about this.

Thanks,
Sky

[Sky]

Hi again,

Can you confirm for me whether or not you checked it with all plugins disabled, including the two Fusion plugins? And if so, what was the result?

Thanks,
Sky

[Sky]

Hi there!

Thanks for reaching out. I will try to help with your question.

You could add some custom CSS to the admin page to achieve this.


add_action('admin_head', 'my_custom_fonts');
function my_custom_fonts() {
echo '<style>
#event_tribe_organizer, #event_url, #event_tribe_venue, #event_cost {
display: none;
}
</style>';
}


Add the above snippet to your child theme’s functions.php or to a functionality plugin.

Let me know if that helps!

Thanks,
Sky

[Sky]

Hi there,

I’m sorry to hear that you’re experiencing this issue. I will try to help you get this sorted.

We are aware of this issue. It is a conflict with the version of the Select2 js library that our plugins use. It seems that a recent update to the Woo Membership plugin has triggered some problems.

You might try reverting to an earlier version of that plugin if possible. Otherwise, I can provide a method of dequeueing the version that our plugin uses.

You can add the following to your child theme functions.php or a functionality plugin:

wp_deregister_script( 'tribe-select2' );


Doing so may affect the plugin functionality of the events interface, but it will hopefully still be useable.

I’m going to attach this thread to the bug ticket, and if and when we can provide a fix, someone will follow back up with you here to let you know.

Please let me know if you have any other questions in the meantime.

Thanks,
Sky

[Sky]

Hi again,

The attendee information is not shown in WooCommerce by default. However, we have a free extension that allows you to do that! Check it out: https://theeventscalendar.com/extensions/add-event-and-attendee-information-to-woocommerce-order-details/

Let me know if that helps.

Thanks,
Sky

[Sky]

Hi again,

Unfortunately, it’s likely that the issue is with one of the “Fusion” plugins. You can try just putting the shortcode on a test page to see if it works with those plugins disabled.

Thanks,
Sky

[Sky]

Hi again,

The Events Calendar Pro is not required on the site that you are pulling events from, so you would only need a pro license for that site if you are utilizing the Pro features there. If you do need these features, the cheapest option is to upgrade to a “business” license, which allows you to get updates on up to three separate sites.

Event Aggregator is actually a web based service and not a separate plugin. When you purchase the service and enter your license key in the Events Calendar Settings, the additional import options will be available in Events > Settings > Import. To pull from another site, you would use the “Other URLs (Beta)” option.

Let me know if you have any more questions about how this works, or if you’d like to proceed with upgrading your Pro license.

Thanks,
Sky

[Sky]

Hi Cezar,

I’m sorry to hear that you’re having issues with the calendar. I will try to help you get this sorted.

The error is saying that it’s unable to connect to the site’s ajax file. I have seen various javascript errors in conjunction with the fusion builder before, though I can’t recall if this one in particular was one of those problems.

Is it possible that I could see this happening with the Twenty Seventeen theme activated and all other plugins deactivated? If you do not have a staging site, you can use the WP Staging plugin to quickly generate one.

If you do go that route, there is a setting in the plugin that allows people to see the generated staging site without being logged in. If you could check that, and share a link to the staging site with me, I will take a look.

Thanks,
Sky

[Sky]

Hi there!

Thanks for reaching out. I will try to help with your question.

If I understand correctly, you are wanting to show a calendar of events that live on a separate WordPress installation? This is not possible directly. You would need to import the events into the site where the calendar would display.

This can be automated and scheduled using our Event Aggregator service. One of the options available with that extension will allow you to import events directly from another site running the Events Calendar.

Hope that helps! Please let me know if you have additional questions about this.

Thanks,
Sky

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