[Sky]

Hi again,

Can you share your modified single-event.php file with me? I’d be happy to take a quick look and see if anything jumps out at me. You can create a gist at https://gist.github.com/ and share the link here.

Thanks,
Sky

[Sky]

Hi there,

Just to be clear, if you follow the advice I offered just after that, you will avoid those possible “unintended consequences.” Basically, instead of using the filter to change that list everywhere, you could use the modified function to replace the other in just the spot you want the changes to appear.

Let me know if that makes sense of if you have any other questions.

Thanks,
Sky

[Sky]

Graham,

Great! I’m glad I could help.

Please let us know if you have any questions or issues in the future.

Thanks,
Sky

[Sky]

Karly,

Let us know if you have any questions in the meantime.

Thanks,
Sky

[Sky]

Hi Tina,

Can you explain what license key issues you are having? Are you referring to the notifications in your screenshots? Can you confirm that this is on your staging site? If so, you can just ignore these messages.

“We do not want to make any adjustments to the live site until we have worked through the issues on the staging site.”

I’m assuming that we are going to be troubleshooting and testing on your staging site. Until we figure out what issues you are actually having, any steps I ask you to try will be on the staging site.

* Can you verify that you have connected the WordPress site with your Eventbrite account as is described here: https://theeventscalendar.com/knowledgebase/configuring-eb-tickets/

* If you go to Events > Settings > APIs > Eventbrite, do you see a button that says “refresh your connection to Eventbrite?” What happens if you click this?

* Lastly, can you share a link to your Eventbrite account that you’re trying to import from?

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I’m sorry to hear that you’re having issues with the ticket forms. I will try to help you get this sorted.

First, do you have a link to the other thread you saw regarding this?

Next, is there a particular event that this is happening on where I could try to see this in action?

Also, to clarify, users on completely different computers were able to see other users information in the field when they tried to RSVP? Or was this from multiple people trying to RSVP from the same computer?

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I’d be happy to help with your question.

The easiest way to accomplish this would probably be to use CSS to hide the link.

For example, and the page you linked to, you could use the following CSS snippet:

.home .tribe-events-widget-link { display: none!important; }


I do see multiple events on that page, so I’m not sure if that is the same page you were referring to.

Let me know if that works for you.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I will try to help with your questions.

Our plugins currently have limited functionality when it comes to email notifications. The only emails our plugins send out are the actual tickets to the attendees. (The community events plugin can also send notifications when events are created.)

As far as importing users: it would be possible to import a group of Organizers, but beyond that, the only other option would be to import general WordPress users. We do not have any way of grouping WordPress users.

Hope that helps!

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I’d be happy to help with your question.

This possible with a bit of customization. You can add the following snippet to your functions.php file or in a functionality plugin:


/**
* Add a Custom Event Title to Month View
*/
add_filter('tribe_get_events_title', 'my_tribe_get_events_title', 100);
function my_tribe_get_events_title( $title ) {
if ( ! $wp_query = tribe_get_global_query_object() ) {
return;
}
if ( tribe_is_month() ) {
$title = date_i18n( tribe_get_date_option( 'monthAndYearFormat', 'F Y' ), strtotime( tribe_get_month_view_date() ) );
}
return $title;
}


This will only affect the month view. If you wanted to change the output for other views, you could add that to this function.

Hope that helps! Please let me know if you have any additional questions about this.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I will try to help with your question.

If you are using WooCommerce as your ecommerce solution, then there is way to do this with our plugin.

You can create a custom template that will override the link markup that appears when logging in is required.

Copy event-tickets-plus/src/views/login-to-purchase.php to [your-theme]/tribe-events/login-to-purchase.php, and edit the link to point at your desired URL.

For more information about working with custom templates and our plugins, check out this article: https://theeventscalendar.com/knowledgebase/themers-guide/

Hope that helps! Please let me know if you have any additional questions about this.

Thanks,
Sky

[Sky]

Hi Edwin,

Thanks for reaching out. I’d be happy to help with your question.

While the “checked in” status could be manually changed within the site, there isn’t a way to “check out” using the QR app. Also, the app does not log the time that check in is recorded. May not be the best for your use case.

Hope that helps.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I will try to help with your question.

There is a function specifically for getting the organizer phone number.

$phone = tribe_get_organizer_phone( $event_id );


You just need to pass the post_id of the event into the function.

Check out this file to see all the other organizer related functions that are available: the-events-calendar/src/functions/template-tags/organizer.php.

If you are working in tickets.php, the post_id will refer to the ticket itself. You will need to get the event id from the ticket id by using a function like tribe_tickets_get_event_ids(). Note that it returns an array and not a value.

Hope that helps! Please let me know if you have any additional questions about this.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I’d be happy to help with your question.

Unfortunately, ical and ics do support featured image importing. This feature is only available in the “Other URL” option.

Sorry I didn’t have better news for you. Let me know if you have any additional questions about this.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I will try to help with your questions.

I was able to generate an event series with the same parameters as seen in your screenshots.

What happens when you create this event? Does the original event get created, but none of the other instances? Do you see any errors when you create an event?

For the maps issue, do you have a Google account and maps API connected to your site?

Thanks,
Sky

[Sky]

Hi again,

Just a heads up, this bug seems to have mysteriously returned after being fixed.

We are working on restoring this fix, and will let you know when it is working again.

In the meantime, if you’d like to temporarily disable the JSON-LD functionality, you can add the following snippet to your theme’s functions.php file or to a functionality plugin:

add_filter( 'tribe_events_widget_jsonld_enabled', '__return_false' );

We appreciate your patience and apologize for any inconvenience this may be causing.

Thanks,
Sky

[Author]

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