[Sky]

Hi there,

Thanks for reaching out. I’d be happy to help with your question.

The Eventbrite ticket plugin will add Eventbrite to the available options in Events > Import. There is no need for Aggregator unless you need to import from one of the other supported providers.

Hope that helps! Please let me know if you have any additional questions about this.

Thanks,
Sky

[Sky]

Hi again,

You can check out our knowledgebase article on working with event series here: https://theeventscalendar.com/knowledgebase/pro-recurring-events/. This article is up to date.

Can you tell me what is different now with your issue? From your screenshots, it looks like you are doing things correctly. This is working for me without issue using the Twenty Seventeen theme. I’m not aware of any “glitches” that would cause behavior like this.

Did you check the trashed and “ignored” events as I suggested? This is the only thing I can think of that would have these effects.

Thanks,
Sky

[Sky]

Hi again,

The image you have provided is of the email contents. This is a completely different template than the tickets.php files, which display the tickets on the event page.

To modify the ticket email, you will want to copy event-tickets/src/views/tickets/email.php into [your-theme]/tribe-events/tickets/email.php and make your modifications.

In this template, it loops through the organizers for the ticket starting at line 463. You would want to add your changes inside this loop. This should get you started.


<?php echo tribe_get_organizer_phone($organizer_id); ?>


Hope that helps!

Thanks,
Sky

[Sky]

Hi again,

This is just using the body class that specifies the view where we want the CSS to apply. The body classes may differ depending on your theme, but most will include a body class with the post id for single posts. And likewise, there is usually a class for archives, categories, etc. You will need to look at the body classes on pages/posts/archives where you want the styles to apply, and see how your theme handles things.

Hope that helps!

Thanks,
Sky

[Sky]

Hi again,

Thanks for providing the screenshot. The code snippet I created is for the attendee information that appears within the Event page ticket interface, once a number of tickets/rsvps is selected. The view in the screenshot is not part of our plugins, but rather part of WooCommerce.

Unfortunately, this is something you will need to figure out within the context of WooCommerce. The snippet I provided should still help with your use case, but I’m not sure how you would do something similar in WooCommerce. You might want to reach out to the folks at WooCommerce support.

Hope that helps! Good luck!

Thanks,
Sky

[Sky]

Hi there,

I’m sorry to hear that you’re having issues with the ticket form and your theme. I will try to help if I can.

I took a look, and it seems that something is setting the value of the form to ‘1’ instead of ‘0’ after the page loads. Unfortunately, this is happening in a way that doesn’t trigger the change needed to show the attendee information form.

I looked to see if this might be able to be forced to display with CSS, but it looks like the form is not even generated until the click event. So, that won’t work.

If you can find where that javascript is coming from and disable it, at least the user won’t have to add then subtract a ticket number. If you are good with javascript, it might be as simple as tweaking the code to trigger a change on the field once it’s been updated to ‘1’.

Hope that helps! Let me know if you have any additional questions about this.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I’d be happy to try and help with this.

I tried to recreate this issue in my test site and was unable to. I spent a while inspecting the CSS to figure out why it is behaving that way, I could not figure out what’s going on there.

Can you try temporarily switching to the Twenty Seventeen theme and deactivating all other plugins and see if it still behaves this way?

Let me know how that goes.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I’d be happy to help with your question.

Unfortunately, the “tribe_events” shortcode does not yet support more than one category. This can be confusing, because the widget shortcodes do support this feature. This is planned to be added to main “tribe_events” shortcode, but I can’t say for sure when this will happen.

For now, you can only add one category using the “category” attribute. A workaround for this is to add a parent category to the ones you would like to show in the shortcode. However, this may not work in all circumstances.

If you’d like to “vote” for this feature, you can visit our User Voice forum.

Hope that helps! Please let me know if you have any additional questions about this.

Thanks,
Sky

[Sky]

Hi again,

Awesome! Glad to hear you were able to get it resolved.

Please let us know if you have any questions or issues in the future.

Thanks,
Sky

[Sky]

Hi again,

I took a look. It seems that you have hardcoded part of the tooltip template into the single-event template, but without the JS templating markup.

The tooltip is rendered with javascript from that file, and I think for any modifications to work correctly, you will need to modify the tooltip.php template separately, and retain the templating markup for the values.

Any additional help you need with your customizations here are probably beyond the scope of what I can help with in the support forums. Let me know if you have any specific questions going forward.

Good luck!

Thanks,
Sky

[Sky]

Hi again,

So if you go to create a brand new event with the same pattern of recurrence, you see the exact same thing? As in, extra events on the first day, then not showing up for the rest of the Tuesday and Wednesday?

As I mentioned, I am able to recreate that particular pattern without any problems.

Can you verify that you have tried to create an event like this with the Twenty Seventeen theme enabled and all other non Events Calendar plugins disabled?

Thanks,
Sky

[Sky]

Hi again,

For that particular page, you can use the following snippet:


.page-id-8 .tribe-events-widget-link {
display: none!important;
}


Basically, the first selector will be the body class that identifies the specific page or pages that you wish to target.

Hope that helps!

Thanks,
Sky

[Sky]

Hi again,

Thanks for the additional details and the link to the other thread. I was able to come up with a code snippet based on this information.

You can add the following code to your theme’s functions.php file or in a functionality plugin.

https://gist.github.com/skyshab/60813fc9daf78a8e80aea65b9159270c

That will prevent the name and email fields from being pre populated.

Let me know if that works for you, or if you have any additional questions about this.

Thanks,
Sky

[Sky]

Hi again,

Please note that we are limited in the amount of support we can provide for customizations. That being said, I will try to help as much as I can with this.

Can you provide a screenshot showing exactly where you would like the Organizer phone number to display?

Thanks,
Sky

[Sky]

Hi again,

Is it possible that you had created the Tuesday and Wednesday events, then put them in the trash? If so, try emptying your trash and then regenerating the series by saving the main event again.

I was able to recreate what you’re seeing by trashing the first added series of events, adding more and saving. It sees the ones in the trash as already existing so it doesn’t generate them.

Let me know if that helps.

Thanks,
Sky

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