[Patricia]

Hi Michael,

Thank you for sending us further information on this! I believe that there’s probably a theme or plugin conflict causing the issue, since everything is working as expected in my own site.

Can you please follow this tutorial to determine if a conflict is happening and changing the default month separator from Month/Year to day-of-the-week/day/month?

Let me know your test results and I’ll be happy to further investigate if necessary!

Regards,

Patricia

[Patricia]

Hi Rainer,

Good to know I was able to help! Let me know if you need anything else and have a great day!

Regards,

Patricia

[Patricia]

Hi @mindutopiarudy,

You are very welcome! Let me know if you need anything else and I’ll be happy to assist!

Regards,

Patricia

[Patricia]

Hey Kenneth,

Thank you for reaching out to us! I’m very sorry about this issue you are experiencing.

I believe this problem might be associated with an issue we’ve identified in the latest version of The Events Calendar (TEC) 4.5.10.

Can you please downgrade TEC to version 4.5.9 and check if the problem is solved after that?

Let me know your test results. Also, if you have any other questions in the meantime, please let me know and I’ll be happy to assist!

Regards,

Patricia

[Patricia]

Hi Michael,

Thank you for reaching out to us!

I couldn’t replicate the issue you are experiencing in my own site so I believe you may have a custom code in your theme that includes this extra organizer field and/or your custom code is not compatible with the latest version of our plugin.

Can you please look for (and temporarily comment or remove) any custom code in your theme’s functions.php file? Also, if you find any tribe custom files/directories in your theme’s directory, please temporarily remove them and check if the Organizer field displays properly after that.

I hope this helps you get started!

Let me know your test results. Also, if you have any other questions in the meantime, please let me know and I’ll be happy to assist!

Regards,

Patricia

[Patricia]

Hi Michael,

I’m really sorry to know that you are experiencing these issues. Let me help you with the troubleshooting.

Regarding the first issue: We’ve had other users reporting similar issues with scheduled imports as well and we are actively investigating this. As we cannot replicate the issue on our side, it’s hard to find the source of it, so we need to try different angles to approach this. Some of our customers reported that rescheduling the imports solves the issue, so I would suggest you to do the same and check if the issue persists after that (this test will only be possible after we find the conflict that is preventing you to run manual imports as well).

Regarding the second and the third issues: These problems are most likely associated with a plugin or theme conflict. Can you please follow this tutorial to determine if a conflict is happening and find out what is causing it?

Also, can you please enable WP_DEBUG and WP_DEBUG_LOG and share with us any messages you see while trying to import new events? All WP_DEBUG messages will be stored in a debug.log file in /wp-content/debug.log.

These are important steps to identify and solve the problems you’ve been experiencing.

Let me know if you have any other questions in the mean time and I’ll be happy to assist!

Regards,

Patricia

[Patricia]

Hi Carla,

I realize that this is not a great workaround, but I’m glad to know that it is temporarily helping you to import events to your calendar while our developers work to find a solution.

Since you were able to import your events using the same license in a new/default WordPress install, can you please run a conflict test to verify if a plugin or your current active theme is somehow affecting The Events Aggregator and generating this error?

Let me know if you need anything else in the mean time and I’ll be happy to assist!

Regards,

Patricia

[Patricia]

Hi James,

I’m sorry to know that this query didn’t solve the issue you are experiencing.

Can you please access your Dashboard and head over to Events -> Settings -> Imports -> Event Update Authority and make sure that the selected option there is the first one “Overwrite my event with any changes from the original source”? Please note that after making any changes to these settings you have to press the “Save Changes” button in the end of the page. We have an article about EA import settings: it is a little bit outdated but might be helpful to better understand some of the available options:

Event Aggregator Import Settings

If the first “Overwrite event” option is selected and the issue persists, can you please send us a copy of your database in a private reply so I can import it to my local site and verify what is possibly causing the problem?

Thanks!

Patricia

[Patricia]

Hi James,

That is a strange behavior: if you deleted all of your events, they should have disappeared from trash (Ignored) as well (so in that case your initial problem would be solved at this point).

Regarding your question, you can remove your events directly from the database, but please, bear in mind that you’ll have to backup your database before you do this. Also, please understand that you are doing this at your own risk, we don’t usually encourage users to manipulate the database directly and can’t provide support for doing this. But we’ll happily provide guidance.

Events are a custom post type within WordPress, which means that they are stored in the posts table along with all other posts, pages and other custom post types. The way to differentiate them from other posts, is with the ‘post_type’ column. Events registered with The Events Calendar will have ‘tribe_events’ as their post type. So your goal here is to delete all entries from the posts table with the ‘tribe_events’ ‘post_type’. So here’s the SQL you can run directly from phpMyAdmin:

DELETE FROM wp_posts WHERE post_type = 'tribe_events'

Note: you may need to change wp_posts to customprefix_posts if your table prefix is different (as defined when you installed WordPress).

Again, we advise you to act with caution and backup first.

Hope this helps! Let us know if you need anything else in the mean time.

Regards,

Patricia

[Patricia]

Hi Martin,

Thank you for reaching out to us! I’m very sorry about this issue you are experiencing.

Can you please follow this tutorial to determine if a plugin or theme conflict is happening and find out what is causing it?

Also, can you please enable WP_DEBUG and WP_DEBUG_LOG and share with us any messages you see while accessing your calendar? All WP_DEBUG messages will be stored in a debug.log file in /wp-content/debug.log.

Let me know your test results and I’ll be happy to further investigate if necessary!

Regards,

Patricia

[Patricia]

Hi Sam,

Thank you for reaching out to us! I’m very sorry about this issue you are experiencing. As already mentioned in that thread, “we could track this issue down to a vendor library we use. The problem seems to be solved in an update in the said library. The problem here is the update will require large QA efforts (as we use datepicker everywhere), this is the reason the fix has been delayed until it can be paired with other improvements on the area.”

Unfortunately, I cannot commit to a release date at this point, but you will be contacted when the fix is released.

Thanks for your understanding and if you have any other questions in the mean time, please let me know and I’ll be happy to assist!

Regards,

Patricia

[Patricia]

Hey Rainer,

Thank you for reaching out to us! I’m very sorry about this issue you are experiencing, let me help you with that!

Did you check this article to integrate Genesis Framework with The Events Calendar? It might be helpful to solve the issue you are experiencing!

Answering your question, our plugin is 100% compatible with PHP 7.0, so there’s no need to revert it to 5.6.

I hope this helps! Let me know if you need anything else and I’ll be happy to assist!

Regards,

Patricia

[Patricia]

This reply is private.

[Patricia]

Hi Marcy,

Can you please share with us the code you did input in you single-event.php file so we can verify if it is possible to modify it to achieve what you want?

Thanks!

Patricia

[Patricia]

Hey Jeremy,

Thank you for reaching out to us! I’m very sorry about this issue you are experiencing.

Can you please send us (in a private reply) the CSV file you are trying to import we can try to replicate the issue you are experiencing from here and further investigate your case?

Let me know if you need anything else in the mean time!

Regards,

Patricia

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