[Patricia]

Hi Charlotte,

We released a Hotfix for this problem yesterday: could you please try to run your import from https://www.facebook.com/ColumbusCivicCenter again and let me know if it works as expected now?

Thanks!

Patricia

[Patricia]

This reply is private.

[Patricia]

Hi Lauren and Juli-Anne,

I hope you’re having a good week/day. Please accept my sincere apologies for the delayed response: thank you for your patience all this while! I agree with you: this would be a great feature to be included on Event Tickets Plus!

Right now I would recommend proposing this feature in our User Voice page to let us know.

Other users can then up-vote it, giving us a great idea of how much demand there might be (or, if you can find a suitable existing request, you can in turn up-vote that).

If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hi James,

You are welcome! If you need an assistance again or have other concerns, please feel free to open up a new thread, we’ll be more than happy to help you!

Cheers,

Patricia

[Patricia]

Hi Charlotte,

Could you please access your Dashboard and head over to Events > Settings > Imports and under Global Import Settings make sure that the Import Limit range and the Import Date Range Limit are both allowing you to import events far in the future?

In this same page, under Event Update Authority, what is the option you have enabled? Are you overwriting your events with the changes from the original source?

After changing these settings, could you please run a new One-time Import? I just ran a test locally and was able to import all events from https://www.facebook.com/ColumbusCivicCenter

Facebook recently changed their API settings and we have other users reporting problems to import events from single event URLs, but things are working as expected for pages like this one you just shared.

Please let me know your test results!

Thanks,

Patricia

[Patricia]

Hi James,

You are welcome! If you place the custom code in your theme (under [your-theme]/tribe-events/tickets/email.php) as recommended, no, the plugin updates won’t override your changes.

I hope this helps! Let me know if you have any other questions.

Cheers,

Patricia

[Patricia]

Hi Wayne,

I’m sorry, I didn’t receive your previous messages before sending my additional reply regarding the extension!

I’m glad to hear that the CSS helped you to remove the export links! If you decide to give the extension a try, please let me know 😉

Best Regards,

Patricia

[Patricia]

Hi Wayne,

This is just a quick follow up to let you know that I’ve crafted an extension based on the snippet shared before. Could you please download the zip file from here, install the extension as a plugin in your site and let me know if everything works as expected (your Export links are removed) after that?

Please note that this is an initial/unsupported version of the extension.

Thanks!

Patricia

[Patricia]

Hey Wayne,

Thank you for reaching out to us!

I’m really sorry to hear that you are having problems to remove the “Export” Links from your Event Views.

You can completely remove these buttons by accessing your server via FTP and adding the following snippet in your theme’s functions.php file:

class Tribe__Events__Remove__Export__Links {

    public function __construct() {
        add_action( 'init', array( $this, 'single_event_links' ) );
        add_action( 'init', array( $this, 'view_links' ) );
    }

    public function single_event_links() {
        remove_action(
            'tribe_events_single_event_after_the_content',
            array( $this->ical_provider(), 'single_event_links' )
        );
    }

    public function view_links() {
        remove_filter(
            'tribe_events_after_footer',
            array( $this->ical_provider(), 'maybe_add_link' )
        );
    }

    protected function ical_provider() {
        return function_exists( 'tribe' )
            ? tribe( 'tec.iCal' ) // Current
            : 'Tribe__Events__iCal'; // Legacy
    }
}

new Tribe__Events__Remove__Export__Links();

If you prefer, it’s also possible to hide these buttons from month and list views via CSS, by adding the following in your theme’s style.css file:

a.tribe-events-ical.tribe-events-button {
    display: none !important;
}

I hope this helps! If you have any other questions in the meantime please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hi there,

Thank you for reaching out to us!

I’m sorry to hear about this issue. To get started, could you please access your Dashboard, head over to Events > Help and send us a screenshot of the Event Aggregator System Status? Do you see any errors in there?

I would also recommend you to remove and recreate the scheduled imports that are failing and let us know if the problem is solved after that.

Thanks!

Patricia

[Patricia]

Hey Benjamin,

Thank you for reaching out to us!

It’s certainly possible, but remains something that we do not support “out of the box”: some amount of custom dev work would be required to make this happen.

To get started, I would recommend you to read the following article as it explains how to create custom fields for filter bar (including examples):

Creating Custom Filters for Filter Bar

I would also recommend proposing this feature in our User Voice page to let us know.

Other users can then up-vote it, giving us a great idea of how much demand there might be (or, if you can find a suitable existing request, you can in turn up-vote that).

Thanks!

Patricia

[Patricia]

Hi there,

You are welcome 🙂 I’m glad to hear that everything is working as expected now! If you need an assistance again or have other concerns, please feel free to open up a new thread, we’ll be more than happy to help you!

Cheers,

Patricia

[Patricia]

Hey James,

Thank you for reaching out to us!

You can customize ticket emails by overriding the default template or by using the filters we have available. You will find the original template for the email on:

event-tickets/src/views/tickets/email.php

You can modify/override it by creating a file with your own customization at [your-theme]/tribe-events/tickets/email.php

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hi Lisa,

Thank you for reaching out to us!

Before we begin, just to set expectations, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues. We unfortunately do not provide complete support for customizations like this one.

I’m afraid Event Tickets Plus is not fully integrated with WooCommerce Memberships yet. To get started I would recommend you to up-vote the following feature request:

https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/13391079-woocommerce-memberships-integration

To help you get started, I believe that the hook you are looking for is wc_memberships_content_restricted_message. I would recommend you to contact WooCommerce support team for more information about their hooks.

We do have a list of recommended developers who could help you out with the code if necessary:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Thanks!

Patricia

[Patricia]

Hey Christina,

Thank you for reaching out to us!

Each event on /all/ page is generated by tribe_events_recurrence_tooltip function on events-calendar-pro/src/functions/template-tags/general.php line 745.

You can use it as a starting point to your customization.

I hope this helps! If you have any other questions please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

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