[Patricia]

Hey Martin,

Thank you for reaching out to us!

You can use this query to select all distinct Venue Zipcodes in your database:

SELECT DISTINCT meta_value FROM wp_posts AS t1 JOIN wp_postmeta AS t2 ON t1.ID=t2.post_id WHERE t2.meta_key='_VenueZip' AND t2.meta_value <> ''

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hey Kevin,

Thank you for reaching out to us!

I’m afraid Event Tickets Plus is not fully integrated with WooCommerce Memberships yet. To get started I would recommend you to up-vote the following feature request:

https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/13391079-woocommerce-memberships-integration

Could you please send us a screenshot with your Ticket and WooCommerce Membership setup? We’ll use this information to reproduce the error and log an internal bug report to address the conflict if necessary.

Thanks!

Patricia

[Patricia]

Hey Mart,

Thank you for reaching out to us!

I just accessed your site and the tickets are available in both pages so I believe you already figured this out.

For future reference: for each event you create you can choose when the tickets are available for sale and also when they should no longer be available for customers to buy. If you don’t set a start/end date for sales, all of your tickets will be available to buy from the day you created them until the event ends. You can check our Knowledge Base for further information on this.

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hey Andrea,

Thank you for reaching out to us!

I believe that this snippet will help you to achieve what you want:

https://gist.github.com/cliffordp/35d3c0a08e53b061920976f80f0f44b4

Please add it to your theme’s functions.php file (without the <?php opening tag), change the Email address and Email from name and let me know how it goes!

Thanks,

Patricia

[Patricia]

Hey Douglas,

Thank you for reaching out to us!

This sounds like a conflict. To get started, I would recommend you to run a Conflicts Test. You can start the test by temporarily changing your theme to another one like Twenty Seventeen and let us know if the problem is solved after that (don’t forget to backup your database before changing anything).

Let me know your test results!

Thanks,

Patricia

[Patricia]

Hey Jerrad,

Thank you for reaching out to us!

By default the calendar list events on the Past Events page in chronological order. To reverse order you can add the following snippet to your theme’s functions.php file:

https://gist.github.com/theeventscalendar/27b25dc4e5e4ea7e3f31

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hi Kathryn,

I’m sorry to hear that you are still having problems to filter your events by category.

I’ve ran a new test but still I’m not able to reproduce the error: the shortcode [tribe_events_list limit=”3″ category=”category-name” city=”true” region=”true”] is working properly in my local install.

Could you please make sure that all of your plugins are up to date? The latest versions are:

The Events Calendar 4.6.13 and Events Calendar PRO 4.4.24.2

Also, please make sure that none of these events belong to both categories (webinar and mat-waiver-training simultaneously).

If the issue persists after the plugin update, please run a local test and create new events with a different category and use the shortcode to display them: check if other events with the webinar or mat-waiver-training show up on the list.

If you verify that the problem happens with new categories as well, there’s probably a plugin or theme conflict causing the issue. In this case, I would recommend you to run a Conflicts Test. You can start the test by temporarily deactivating all of your plugins (except Modern Tribe plugins) and changing your theme to another one like Twenty Seventeen and let us know if the problem is solved after that (don’t forget to backup your database before changing anything).

Let me know your test results!

Thanks,

Patricia

[Patricia]

You are welcome!

We will contact you as soon as we have more information on this.

Cheers,

Patricia

[Patricia]

Hi there,

Thank you for reaching out to us!

In general, Events follow the same user roles and permissions as any other default post in WordPress. If you remove editing and publishing permissions for Editors in Posts, the same will be true in Events.

If you want to change the permissions on your site so that Editors can only edit and publish events to your blog but no Posts (or vice versa), please read the following article for more information on how to accomplish this:

Editing User Roles and Permissions

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hey Donna,

Thank you for reaching out to us!

It looks like there’s a plugin or theme conflict causing this problem, specially because I’m not able to reproduce this error in my own local WordPress install.

To get started, please open up your browser’s console and verify if there are any relevant javaScript errors in there.

If you find an error, I would recommend you to run a Conflicts Test. You can start the test by temporarily changing your theme to another one like Twenty Seventeen and let us know if the problem is solved after that (don’t forget to backup your database before changing anything).

Let me know if you have any other questions in the meantime!

Thanks,

Patricia

[Patricia]

Hey Jeff,

Thank you for reaching out to us!

You can achieve what you want by accessing your Dashboard, heading over to Events > Settings > Imports and under Global Import Settings, changing the Import Limit Type to “Do not limit”.

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hi Lisa,

It’s certainly possible to achieve what you want, but as stated before, it remains something that we do not support “out of the box”: some amount of custom dev work would be required to make this happen.

Could you please specify how are you setting up these membership products? Just ran a test locally and wasn’t able to reproduce the error: restricted products and tickets returned the following message:

“This product can only be viewed by members.” and not “this product cannot be purchased” as described (screenshot here).

Please send us detailed steps on how to reproduce the conflict so we can take a look.

Thanks,

Patricia

[Patricia]

Hey Chery,

Thank you for reaching out to us!

Could you please specify what do you mean by duplicate events? Are you referring to recurring events? I ran a test locally and can confirm that recurring events are being correctly displayed while using the shortcode.

Thanks!

Patricia

[Patricia]

Hey William,

Thank you for reaching out to us!

I’m really sorry to hear about this issue. I’ve looked into your problem and it seems to be a bug.

I’ve added the issue to our internal bug report. I cannot guarantee when it will be fixed, as it’s in the development team’s hands now, but the good news is that you will be contacted as soon as a solution is available.

Thank you for your patience and understanding and if you have any other questions in the meantime, please let me know!

Best Regards,

Patricia

[Patricia]

Hi Lauren,

Thanks for sharing the Feature Request in our User Voice page here! It will certainly help other customers who might be looking for the same functionality.

Let me know if you have any other questions and I’d be happy to help as best I can!

Cheers,

Patricia

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