[Patricia]

Hi there,

Thank you for reaching out to us!

Timely allows you to export your events and save them as .ics files. You can import events from ICS files with Events Aggregator.

You will find more information about Events Aggregator in the following link:

https://theeventscalendar.com/product/event-aggregator/

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hi Mark,

Thank you for reaching out to us!

Before we begin, just to set expectations, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues. We unfortunately do not provide complete support for customizations like this one.

With that said, I would recommend you to check the following code. It’s from an old thread but it is still working:

List Upcoming & Past Events at /events

We do have a list of recommended developers who could help you out with the code if necessary:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

I hope this helps you get started! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hi there!

That’s odd. Maybe the error is not showing up in your Dashboard while having only WP_DEBUG enabled. Could you please enable both WP_DEBUG and WP_DEBUG_LOG and share with us any messages you see while accessing your Help page? All WP_DEBUG messages will be stored in a debug.log file in /wp-content.

This info would help us to identify the cause of the issue in your specific case.

Thanks!

Patricia

[Patricia]

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[Patricia]

Hi William,

Out of the box I believe the best option you have to group your events by venue is by using the [tribe_featured_venue slug=”your-venue-slug”] shortcode. You will find more information about the Featured Venue Shortcode here:

https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/

Answering your second question, if you delete a venue, it won’t delete all events associated with it.

I hope this helps 🙂 Let me know if you have any other questions!

Cheers,

Patricia

[Patricia]

Hi there,

You are welcome 🙂 I’m glad to hear that everything is working as expected now! If you need an assistance again or have other concerns, please feel free to open up a new thread, we’ll be more than happy to help you!

Cheers,

Patricia

[Patricia]

Hi there!

Thank you for reaching out to us!

I’ve ran some tests and wasn’t able to replicate the issue you are experiencing from here. This sounds like a plugin or theme conflict, so to get started, I would recommend you run a Conflicts Test. You can start the test by temporarily deactivating all of your plugins (except Modern Tribe plugins) and changing your theme to another one like Twenty Seventeen and let us know your test results (don’t forget to backup your database before changing anything).

I would also recommend you to start the test by deactivating the plugins that could somehow affect your URLs like Yoast SEO.

If you have any other questions in the meantime, please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hi there,

Thank you for reaching out to us! To achieve what you want, please update your code with the following:

'This %s has passed.' => 'This Class has finished',
'Recurring %s' => '(same time every week)',
'All %s' => 'All Classes'

Regarding the missing info window when hovering a recurring event, I wasn’t able to reproduce the issue in my own WordPress install. I believe that this is being caused by a plugin or theme conflict. In this case I would recommend you to run a Conflicts Test.

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hi Michael,

Thank you for reaching out to us! I’ve just tested the Relabeler Extension and it is working properly as I can see from here: If you replace venue with listing, the slug is correctly updated (don’t forget to flush your permalinks after this change by accessing your Dashboard and heading over to settings > permalink).

Could you please try again? If the issue persists, it is possible that a plugin or theme conflict is happening and preventing this extension from working properly in your site.

Thanks

Patricia

[Patricia]

Hey MelRae,

Thank you for reaching out to us!

It is possible that you are being affected by a known bug: If a recurring event has multiple exclusions (15+) the edit event page freezes, or takes ~20s to load. If you know that these recurring events have a high number of exclusions, please let me know and I’ll link this thread to our internal report and you will be notified as soon as a fix is available!

There are also some occasions where you may have created an event that repeats so many times that it slows down the performance of your site and occasionally causes timeout errors. To check this, I would recommend you to install and activate our extension “Recurring Event Cleanup Tool” and head over to Tools > Available tools. You’ll see a list (like this one) containing all recurring events. If there are events with a high number of recurrences (like the first event in the attached screenshot), I would recommend you to backup your database and delete them. You can then recreate the instances based on your needs by editing these events later. If that’s the case, I would also recommend you to head over to Events > Settings > General Settings and change the “Clean up recurring events after” and “Create recurring events in advance for” options to a smaller number to avoid new performance issues in the future.

I hope this helps! If you have any other questions in the meantime please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hi there,

I’m sorry to hear that!

Could you please let me know if, while having WP_DEBUG enabled, do you get a PHP Fatal error like this one in your site?

PHP Fatal error: Uncaught exception ‘UnexpectedValueException’ with message ‘DirectoryIterator::__construct(/tmp): failed to open dir: Permission denied’

This error would mean that you don’t have access to the /tmp directory on your server: either the /tmp directory doesn’t exist (it usually resides in the root folder of your server), or you don’t have privileges to write to this directory. With privileges -755 you should be able to work with this folder.

You can also set a custom directory for file logging. We have a tribe_file_logger_directory filter that you can utilize, it can be seen in action here:

https://github.com/moderntribe/tribe-common/blob/4.6.2/src/Tribe/Log/File_Logger.php#L25

You can customize the directory using that filter, just be sure to add an .htaccess file that restricts HTTP access to that directory so the logs aren’t visible to the public / search engines.

I hope this helps! If you have any other questions please feel free to let me know and I’d be happy to help as best I can!

Best Regards,

Patricia

[Patricia]

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