Unresponsive when editing recurring events

[MelRae Ambs]

Hi!

If I go to edit a recurring event with the pro plugin activated the tab becomes unresponsive and chrome asks if i want to kill it. I’ve tried on several machines, re-booted, have the most recent version, etc.

I’ve read two other threads with the same issue, but they have been closed.

Editor Screen Unresponsive when editing recurring event

Unresponsive script when editing recurring events

Can you fix this, please?

Thanks!
MelRae Ambs

[Patricia]

Hey MelRae,

Thank you for reaching out to us!

It is possible that you are being affected by a known bug: If a recurring event has multiple exclusions (15+) the edit event page freezes, or takes ~20s to load. If you know that these recurring events have a high number of exclusions, please let me know and I’ll link this thread to our internal report and you will be notified as soon as a fix is available!

There are also some occasions where you may have created an event that repeats so many times that it slows down the performance of your site and occasionally causes timeout errors. To check this, I would recommend you to install and activate our extension “Recurring Event Cleanup Tool” and head over to Tools > Available tools. You’ll see a list (like this one) containing all recurring events. If there are events with a high number of recurrences (like the first event in the attached screenshot), I would recommend you to backup your database and delete them. You can then recreate the instances based on your needs by editing these events later. If that’s the case, I would also recommend you to head over to Events > Settings > General Settings and change the “Clean up recurring events after” and “Create recurring events in advance for” options to a smaller number to avoid new performance issues in the future.

I hope this helps! If you have any other questions in the meantime please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts