[Patricia]

Hi John,

It’s certainly possible, but remains something that we do not support “out of the box”: some amount of custom dev work would be required to make this happen.

Regarding your question about the RSS feed, we have an article explaining how to customize it:

https://theeventscalendar.com/knowledgebase/customize-rss-feed/

This article has some snippets & hooks that you can use to get started with this customization. The function that gets the Feed items from The Events Calendar Blog is on the-events-calendar/common/src/Tribe/Admin/Help_Page.php line 337

I hope this helps! Let me know if you have any other questions.

Patricia

[Patricia]

This reply is private.

[Patricia]

Hi Virenfrei,

If you are still having problems to import your events, please send us a link to your csv files so we can take a look and help you to get started!

Thanks,

Patricia

[Patricia]

Hey Eric,

Thank you for reaching out to us!

To get started, could you please make sure that the timezone in your site is the same as your event’s timezone? You’ll find more info about this in the following article:

https://theeventscalendar.com/knowledgebase/working-with-timezones/

If the information in this article doesn’t help you to solve the problem, please let us know and we will be glad to help you with the next steps!

Thanks,

Patricia

[Patricia]

Hey Alex,

Thank you for reaching out to us!

If you want to override the templates inside the map, photo, week and widgets directories, you’ll have to add them to your theme’s tribe-events/pro directory as well. Here’s the final structure:

[your-theme]/tribe-events/pro/map/
[your-theme]/tribe-events/pro/photo/
[your-theme]/tribe-events/pro/week/
[your-theme]/tribe-events/pro/widgets/

The only exception is the file inside the list directory: to override venue-nav.php, you’ll have to place your version of the file on:

[your-theme]/tribe-events/list/venue-nav.php

For future reference, we provide a brief instruction on where to place custom templates as a comment in the header of each file inside events-calendar-pro/src/views/pro/

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Best Regards,

Patricia

[Patricia]

Hey Gavin,

Thank you for reaching out to us!

Before we begin, just to set expectations, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues. We unfortunately do not provide complete support for customizations like this one.

To help you get stated, you can create a template override for the Month Single Event file on the-events-calendar/src/views/month/single-event.php and use the tribe_events_count_available_tickets function to achieve what you want. Here’s an example of what you can add around line 197:

This event has tickets available

You’ll find more information about template overrides in the following article:

https://theeventscalendar.com/knowledgebase/themers-guide/

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Regards,

Patricia

[Patricia]

Hi Maddie,

Thanks for your feedback! I’m glad to hear that everything is working as expected now. We apologize again for the inconvenience.

Best Regards,

Patricia

[Patricia]

Hi there,

Thank you for reaching out to us!

Did you read the following article? It explains how to import venues, organizers and events with examples:

https://theeventscalendar.com/knowledgebase/csv-files-options-and-examples/

In your case, since you’ve already imported the venues, you just have to make sure that the “Event Venue Name” field in your events.csv file matches exactly the Venue Name of the preexisting venue.

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hi David,

Thanks for sharing your CE submission form link with us! I’ve just accessed your site and was able to fill all fields in the form, but while inspecting the page with the Console opened, I see JavaScript errors that may be causing the problem: I believe that there’s a theme or plugin conflict preventing some of your users to add categories/tags/organizers/venues (screenshot here).

To get started, I would recommend you to run a Conflicts Test. You can start the test by temporarily deactivating all of your plugins (except Modern Tribe plugins) and changing your theme to another one like Twenty Seventeen and let us know if the problem is solved after that (don’t forget to backup your database before changing anything).

If you have any other questions in the mean time, please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hi Colin,

I’ve just reviewed our internal bug report and a fix is planned to be released during this week!

We will contact you as soon as we have more information on this.

Thank you for your patience! If you have any other questions in the mean time, please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hi Joakim.

You are welcome 🙂 If you need an assistance again or have other concerns, please feel free to open up a new thread, we’ll be more than happy to help you!

Cheers,

Patricia

[Patricia]

Hi everyone,

This is just a quick follow up to let you know that we are planning to release a hotfix for this issue today!

We’ll get back to you as soon as we have more information.

Thanks for your patience!

Best Regards,

Patricia

[Patricia]

Hi Chris,

Regarding the “Product” option disappearing from the list, that’s deliberate, we have code in Event Tickets Plus to remove this option to avoid confusion and because this brought issues to customers in the past. But if you want to be able to add tickets to your Product page anyway, you can add the following snippet to a custom plugin or your theme’s functions.php file:

https://gist.github.com/GeoffEW/4246401bb310ae087640ce7bf0b83937

I hope this helps! Let me know if you have any other questions and I’ll be happy to assist!

Best Regards,

Patricia

[Patricia]

Hi there,

My apologies for the confusion my previous reply may have caused! What I meant is to make sure that both options/checkboxes (“Users cannot create new Venues” and “Users cannot create new Organizers”) are Not checked, because if they are checked/enabled, users would be limited to choose from existing venues/organizers and if your site doesn’t have any existing venues/organizers, these sections wouldn’t show up in the submission form. This is also valid for the category and tag sessions in the CE submission form: they won’t show up in the front end of the website if you don’t have existing event categories/tags.

I hope this helps! If the issue persists, please send us a link to your community events submission form so we can help you with the next steps.

Thanks!

Patricia

[Patricia]

Hey Sebastian,

Thank you for reaching out to us!

If you are using WooCommerce to sell your tickets, you can follow the instructions provided in this article to set up taxes.

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

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