[Patricia]

Hi Nathan,

Good to know that the snippet worked for you now! The <?php opening tag was certainly already present in the beginning of your functions.php file, that’s why you didn’t need to include it again.

Let us know if you need anything else and have a great day!

Regards,

Patricia

[Patricia]

Hi Trevor,

You are welcome! Let us know if you need anything else and have a great day 🙂

Regards,

Patricia

[Patricia]

Hey Tim!

Thanks for bringing this up. I’ve found this in our bug tracker as a confirmed bug. Hopefully it’ll get fixed soon.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released.

I apologize for this issue and appreciate your understanding and patience.

I’f you have any other questions in the mean time, please let me know and I’ll be happy to assist!

Regards,

Patricia

[Patricia]

Hey Jennifer,

Thanks for contacting us! I’m very sorry about this issue you are experiencing. In order to better understand your problem, can you please let us know if you see any errors in your Dashboard or PHP logs?

If your server’s log doesn’t show you any relevant errors, as a next step you should run a test and verify if there’s a conflict by following this Tutorial and let us know the results.

Also, if you have any other relevant information to share, please let us know.

Regards,

Patricia

[Patricia]

Hey Mark,

Thanks for contacting us!

This tutorial will help you to add custom fields to your Organizer pages as requested.

If you have any other questions regarding this subject, please let me know!

Regards,

Patricia

[Patricia]

Hey Nathan,

Thanks for contacting us! Did you use the code snippet mentioned in the end of this article to change your Upcoming Events Title? I’ve just tested the code from here and everything is working as expected.

Please make sure that you are including this snippet in your child theme’s function.php file.

Let me know if you need anything else and I’ll be happy to assist!

Regards,

Patricia

[Patricia]

Hey Trevor,

Thanks for contacting us!

Your Event in Leeds is not displaying in your initial map view because it is not present in the first page of the “Upcoming Events” list. If you click on “Next Events” link, it will update the map with the venues for the events in the second page (including the event in Leeds).

I hope this helps!

Let me know if you have any other questions and I’ll be happy to assist!

Regards,

Patricia

[Patricia]

Hi Cesar,

Good to know that this solution worked for you as well. Our developers are now aware of this problem and we will certainly update this code in future releases.

Let me know if you need anything else and have a great week! 🙂

Regards,

Patricia

[Patricia]

This reply is private.

[Patricia]

This reply is private.

[Patricia]

Hi Marc,

Unfortunately, we won’t be able to help you with this level of customization as it is out of the scope of our support.

We do have a list of recommended developers who could help you out with the code if you need it:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

Thank you for your understanding and let us know if you need anything else!

Regards,

Patricia

[Patricia]

Hi Jo-Anne,

We ran some tests from our end and confirmed that the “Show Map” and “Show Map Link” options are not being imported from CSV files.

I have submitted a new internal bug report and our developers will take a look at it.

Until then unfortunately you will need to set the maps individually for each event.

I’m setting this ticket to Pending Fix and we will update it once the problem is solved.

Thank you for your patience and if you have any other questions regarding this subject, please let us know!

Regards,

Patricia

[Patricia]

Hi Cesar!

I’ve found a solution for this issue we are experiencing.  To solve the problem, we need to avoid this class (Tribe__Extension__Settings_Helper) to be declared twice.

Please open the Settings_Helper.php file in: /wp-content/plugins/tribe-ext-view-tickets/src/Tribe/Extension/Settings_Helper.php

In this file, wrap the Tribe__Extension__Settings_Helper class with this code:

if ( ! class_exists( 'Tribe__Extension__Settings_Helper' ) ) {

}

The final layout would be:

if ( ! class_exists( 'Tribe__Extension__Settings_Helper' ) ) {
class Tribe__Extension__Settings_Helper {
     ...
  }
}

After this change you will be able to activate both tribe-ext-view-tickets and tribe-ext-select-ticket-providers at the same time. This should work for the third extension you are trying to install too: find the same Settings_Helper.php file in /wp-content/plugins/tribe-ext-calendar-widget-areas/src/Tribe/ and wrap the class with this same if statement.

I’ll update the bug report today informing the solution to this problem. We will certainly update this code in future releases. Thank you for your patience on this and if for some reason this solution doesn’t work for you, please let me know and I’ll be happy to assist!

Regards,

Patricia

[Patricia]

Hey Lauren,

Thanks for contacting us!

You can use the following snippet to set only the Event Title as the required field. You can customize this code to set the required fields you want. Please add it to your functions.php file:

https://gist.github.com/nefeline/d31bb0053e6ca6507c216fa6d3abd782

I hope this helps. Let me know if you need anything else and have a great day!

Regards,

Patricia

[Patricia]

Hey Harry,

Thanks for contacting us!

As I can see from your screenshot, you don’t have Event Tickets Plus installed and that’s the reason why you only get the RSVP option when trying to create new tickets.

To solve this problem, please access your account , download the latest version of Event Tickets Plus and install/activate it in your site.

Let me know if you need anything else and have a great day!

Regards,

Patricia

 

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