Patricia

Forum Replies Created

Viewing 15 posts - 1,636 through 1,650 (of 1,816 total)
  • Author
    Posts
  • in reply to: Upcoming events still in list view after start #1324839
    Patricia
    Member

    Hey Uwe,

    Thanks for contacting us!

    This behavior you described is the default/expected. Since the event has started but not ended, it is considered to be “in progress”.

    To hide/remove events that already started from the list view, it would require modifying the queries on Query.php file in “wp-content/plugins/the-events-calendar/src/Tribe/Query.php”

    I do want to note that we are fairly limited in how much we can support custom development questions like this, but to help you get started, the following clause is the one that traps ongoing events:

    $within_clause = $wpdb->prepare( "({$postmeta_table}.meta_value <= %s AND $event_end_date >= %s )", $start_date, $start_date );

    We do have a list of recommended developers who could help you out with the code if you need it:

    https://theeventscalendar.com/knowledgebase/find-a-customizer/

    I hope this helps! Thank you and have a great weekend!

    Regards,

    Patricia

    in reply to: Recurring Events #1324667
    Patricia
    Member

    Hi Thomas,

    I’m very sorry about this issue you experienced. Last week we released the latest versions of The Events Calendar (TEC) and Events Calendar Pro (ECP) with a permalink update for recurring events (the permalink logic was removed from TEC and implemented on ECP instead). Please make sure both plugins are up to date: TEC version 4.5.8 and ECP version 4.4.14.

    If both plugins are up-to-date and the issue persists, please access your Dashboard and head over to Settings > Permalinks for a permalink flush (no need to change anything, just visit the permalinks page).

    If you need anything else in the meantime, please let me know and I’ll be happy to assist!

    Regards,

    Patricia

    in reply to: Internal server on ticket purchase #1324666
    Patricia
    Member

    Hey Monica,

    Thanks for contacting us! Good to know that you were able to figure out the cause of this Internal Server Error.

    Did you manage to solve this conflict with WPML plugin? If you have any other questions or need further assistance on this, please let me know!

    Regards,

    Patricia

    Patricia
    Member

    Hi Julie and Sheryar,

    Good to know that everything is working as expected now!

    Let us know if you need anything else and have a great day!

    Regards,

    Patricia

    in reply to: Display Events by Category #1324660
    Patricia
    Member

    Hey Diana,

    Thanks for contacting us!

    You can use Event Categories to create different calendar views. You will find further information about this here.

    I hope this helps! Let me know if you need anything else and I’ll be happy to assist!

    Regards,

    Patricia

    Patricia
    Member

    Hey Robyn,

    Thanks for contacting us!

    Can you please share with us the file or the URL from where you are trying to import these events in a private reply?

    This will help us to better understand your problem and find a solution as soon as possible!

    Also, if you have any other relevant information to share, please let us know.

    Regards,

    Patricia

    in reply to: Error entering events #1324565
    Patricia
    Member

    Hey @ckas,

    Thanks for contacting us!

    Can you please share your system information with us so we can further investigate your case?

    Based on your error message, it seems that a firewall or an anti-spam plugin is occasionally preventing the event submission.

    Regards,

    Patricia

    in reply to: Event Aggregator Facebook Import Failed #1324563
    Patricia
    Member

    Hey Matthew,

    Thanks for contacting us!

    We just released a hotfix for The Events Calendar (v. 4.5.8.1) to address an issue we identified with failing imports in our Event Aggregator code.

    Can you please update your plugin to the latest version and let us know if everything works as expected after that?

    Regards,

    Patricia

    in reply to: EA down: FB and iCal issues #1324558
    Patricia
    Member

    Hey Sean,

    Thanks for contacting us!

    We just released a hotfix for The Events Calendar (v. 4.5.8.1) to address an issue we identified with failing imports in our Event Aggregator code.

    Can you please update your plugin to the latest version and let us know if everything works as expected after that?

    Regards,

    Patricia

    Patricia
    Member

    Hi Bonnie,

    Thanks for contacting us!

    We just released a hotfix for The Events Calendar (v. 4.5.8.1) to address an issue we identified with failing imports in our Event Aggregator code.

    Can you please update your plugin to the latest version and let us know if everything works as expected after that?

    Regards,

    Patricia

    Patricia
    Member

    Hey John,

    Thanks for contacting us!

    We just released a hotfix for The Events Calendar (v. 4.5.8.1) to address an issue we identified with failing imports in our Event Aggregator code.

    Can you please update your plugin to the latest version and let us know if everything works as expected after that?

    Regards,

    Patricia

    in reply to: Recurring Events – 404 #1324522
    Patricia
    Member

    Hi @nucleostudio,

    Thanks for contacting us! I’m very sorry about this issue you are experiencing.

    Last week we released the latest versions of The Events Calendar (TEC) and Events Calendar Pro (ECP) with a permalink update for recurring events (the permalink logic was removed from TEC and implemented on ECP instead). Please make sure both plugins are up to date: TEC version 4.5.8 and ECP version 4.4.14. (Your system info is informing that your current version of ECP is 4.3.3, please update it).

    If both plugins are up-to-date and the issue persists, please access your Dashboard and head over to Settings > Permalinks for a permalink flush (no need to change anything, just visit the permalinks page).

    If you need anything else in the meantime, please let me know and I’ll be happy to assist!

    Regards,

    Patricia

    Patricia
    Member

    Hey Julie and Sheryar,

    Thanks for contacting us! I’m very sorry about these issues you are experiencing!

    Last week we released the latest versions of The Events Calendar (TEC) and Events Calendar Pro (ECP) with a permalink update for recurring events (the permalink logic was removed from TEC and implemented on ECP instead). Please make sure both plugins are up to date: TEC version 4.5.8 and ECP version 4.4.14.

    If both plugins are up-to-date and the issue persists, please access your Dashboard and head over to Settings > Permalinks for a permalink flush (no need to change anything, just visit the permalinks page).

    If you need anything else in the meantime, please let me know and I’ll be happy to assist!

    Regards,

    Patricia

    in reply to: Recurring Events #1324392
    Patricia
    Member

    Hi Annie,

    Good to know everything is working as expected now!

    Let us know if you need anything else and have a great day!

    Regards,

    Patricia

    in reply to: Required field for organizers e-mail address #1324377
    Patricia
    Member

    Hi Ingo,

    This is just a quick follow up to let you know that we are reviewing this code.

    We will return to you as soon as we have further information on this!

    Regards,

    Patricia

Viewing 15 posts - 1,636 through 1,650 (of 1,816 total)