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Hey Ingo,
Good to know it worked as expected!
Let us know if you need anything else and have a great week!
Regards,
Patricia
Hi Marc!
We’ve updated the code and now the Categories and Sub-Categories are displayed with the correct structure as requested. Please replace the code on wp-content/themes/flawless-child/tribe-events/community/modules/taxonomy.php with:
https://gist.github.com/nefeline/b8225c9ad16ee0e682976b17b5f42901
Let us know if everything works as expected after this update and have a great week!
Regards,
Patricia
Hey @wellnix1958,
Thanks for contacting us!
As already mentioned in this thread, you can set role-based discounts using a specific plugin for this purpose, like Woocommerce Role Pricing.
I hope this helps you get started!
Let us know if you need anything else and have a great day!
Regards,
Patricia
Hey Björn,
Thanks for contacting us! The option to change the number of events to show per page in the Settings-> General menu only affects the front-end of your site (i.e. the number of events displayed in your calendar in list view).
To change the number of displayed events while importing them using Event Aggregator, you can use the “Show entries” option (please check this screenshot).
If the “show entries” option is not working for you, please let us know and we will be happy to further investigate your case.
Regards,
Patricia
Hey Cary,
Thanks for contacting us!
As already mentioned in this thread, last week we released the latest versions of The Events Calendar (TEC) and Events Calendar Pro (ECP) with a permalink update for recurring events (the permalink logic was removed from TEC and implemented on ECP instead). Please make sure both plugins are up to date: TEC version 4.5.8 and ECP version 4.4.14.
If both plugins are up-to-date and the issue persists, please access your Dashboard and head over to Settings > Permalinks for a permalink flush (no need to change anything, just visit the permalinks page).
If you need anything else in the meantime, please let me know and I’ll be happy to assist!
Regards,
Patricia
Hey Cheryl,
Thanks for contacting us! As already mentioned in this thread, unfortunately our plugins don’t have a built-in feature that would help you to optimize the cron tasks.
One solution that I would personally recommend is to replace wp-cron with a real cron job. WordPress developers have created wp-cron.php file because WordPress has to work on all sort of different platforms, OS’s and configurations, so it can’t rely that there will be a cron job service on the server that can handle scheduled tasks.
The wp-cron.php file is hit every time someone access your site. It then checks if there’s a scheduled task to be done and executes it if necessary. With a real Cron, triggers are set via time interval, not via site visits, thus lessening the load on the server dramatically.
You can ask your hosting provider to disable wp-cron by adding the following line in your wp-config.php file:
/** Disable the default WordPress Cron */ define('DISABLE_WP_CRON', true);After that, they will have to access the server crontab and add the following:
*/10 * * * * curl http://unitychapel-hemet.com/wp-cron.php?doing_wp_cron > /dev/null 2>&1
The above will run wp-cron every 10 minutes. You can change */10 to */5 to make it run every 5 minutes.
PS: please note that this is just an example, your hosting provider might have to adjust this cron depending on their settings.
I hope this helps!
Let me know if you need anything else and I’ll be happy to assist.
Regards,
Patricia
Hey Elizabeth,
Thanks for contacting us!
To solve the first issue you are experiencing after the plugin update, you can follow the steps mentioned in this article:
https://theeventscalendar.com/knowledgebase/adding-featured-images-to-month-view/
Regarding the second problem, it seems that you have a custom code in place to change the position of the event details and tickets box that is not compatible with the latest version of our plugin.
I would suggest you to look for (and temporarily comment or remove) any custom code in your theme’s functions.php file. Also, if you find any tribe custom files in your theme’s directory, please temporarily remove them and check if the event details and tickets display properly in the bottom of your page after that.
I hope this helps you get started!
Let me know if you need anything else and I’ll be happy to assist! 🙂
Regards,
Patricia
Hey Christina,
Please accept our sincere apologies for the delayed response! Can you please verify if the issue persists if you disable all of your plugins except The Events Calendar and The Events Calendar Pro?
I’ve just accessed your home page and that JavaScript error is still in place, but your images are displaying properly, so I don’t believe it is associated with the issue you are experiencing.
Can you please enable WP_DEBUG and WP_DEBUG_LOG and share with us any messages you see while accessing your home page and some of your events? All WP_DEBUG messages will be stored in a debug.log file in /wp-content/debug.log.
If you have any other relevant information to share about this issue, please let us know.
Regards,
Patricia
Hey Ingo,
You will be able to make the organizer’s e-mail field required by adding the following snippet in your theme’s functions.php file:
https://gist.github.com/nefeline/78246d43adcd1b90a31eafb5a5e17cbe
Please note that this solution sets both organizer and organizer’s e-mail address as required fields.
Can you please let us know if this code works for you as expected?
Regards,
Patricia
Hey @dswiese,
Thanks for contacting us! We are already working to solve your event import issues in this thread, so I’m closing this one for now.
If you have any other questions, please reply to the thread mentioned above and I’ll be happy to assist!
Regards,
Patricia
Hi Cheryl,
Please accept our sincere apologies for the delayed response! As I can see from here your recurring events are displaying properly now.
Last week we released the latest versions of The Events Calendar (TEC) and Events Calendar Pro (ECP) with a permalink update for recurring events (the permalink logic was removed from TEC and implemented on ECP instead).
In some cases the permalinks didn’t automatically flush/update as expected and the solution was to manually flush them.
If you have any other questions at all please feel free to let me know and I’d be happy to
help as best I can!Regards,
Patricia
Hi Thomas,
I’m really sorry to hear that you are not having a nice experience with our products. It’s
always a bummer to see our customers disappointed.In this specific case, some of our customers have experienced the same problem as you did because the permalinks didn’t flush after the plugins update as expected, and the solution was pretty simple indeed.
Regarding the response time, according to our Forum Guidelines, we can take 24h-48h (during the week) to respond to a post. In your specific case, the initial reply came after ~33 hours. Generally it’s significantly faster than that, but last week was pretty intense. I’m sorry for any frustration our response time may have caused.
If you have any other questions at all please feel free to let me know and I’d be happy to
help as best I can.Regards,
Patricia
Hi Sean,
I’m very sorry to know that the latest release of our plugin didn’t help you to solve these problems!
Can you please enable WP_DEBUG and WP_DEBUG_LOG and share with us any messages you see while trying to manually import your events and also when trying to import new events from Facebook? All WP_DEBUG messages will be stored in a debug.log file in /wp-content/debug.log.
Also, can you please share with us the URLs from where you are trying to import these events so we can try to replicate the issue from our end?
Regards,
Patricia
Hi Julie,
Good to know it’s working for you too!
Let me know if you need anything else and have a great week! 🙂
Regards,
Patricia
