EA down: FB and iCal issues

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  • July 19, 2017 at 5:26 pm #1323602
    dswiese
    Participant

    Is there a current issue with your EA servers. I cannot get an existing iCal import to run manually.
    Also, trying to add a new FB import results in a ” preview was malformed” (paraphrased) error and will not let me save.

    July 19, 2017 at 5:55 pm #1323613
    dswiese
    Participant

    I tried to queue up another import since my previous iCal import is stuck in a look, and this is

    cURL error 28: Operation timed out after 5001 milliseconds with 0 bytes received – from the “other url” so from another TEC install

    July 21, 2017 at 10:30 am #1324558
    Patricia
    Member

    Hey Sean,

    Thanks for contacting us!

    We just released a hotfix for The Events Calendar (v. 4.5.8.1) to address an issue we identified with failing imports in our Event Aggregator code.

    Can you please update your plugin to the latest version and let us know if everything works as expected after that?

    Regards,

    Patricia

    July 21, 2017 at 11:12 am #1324570
    dswiese
    Participant

    still broke, it never seemed to queue (i.e.: it never showed the bar for even a second) and the history shows they failed

    <edit>
    tried to attach a screenshot, that seems to have failed here too

    • This reply was modified 8 years, 9 months ago by dswiese.
    July 21, 2017 at 4:59 pm #1324701
    dswiese
    Participant

    Seems to just be when I manually enque an import… they seem to run as scheduled ok?

    July 24, 2017 at 5:36 am #1325247
    Patricia
    Member

    Hi Sean,

    I’m very sorry to know that the latest release of our plugin didn’t help you to solve these problems!

    Can you please enable WP_DEBUG and WP_DEBUG_LOG and share with us any messages you see while trying to manually import your events and also when trying to import new events from Facebook? All WP_DEBUG messages will be stored in a debug.log file in /wp-content/debug.log.

    Also, can you please share with us the URLs from where you are trying to import these events so we can try to replicate the issue from our end?

    Regards,

    Patricia

    August 15, 2017 at 9:35 am #1335524
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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