Forum Replies Created
-
Posts
-
Hi Tina,
You are very welcome! Good to know that everything is working as expected now!
Let us know if you need anything else and have a great day! 🙂
Regards,
Patricia
Hey Annie,
Thanks for contacting us, I’m very sorry about this issue you are experiencing.
Last week we released the latest versions of The Events Calendar (TEC) and Events Calendar Pro (ECP) with a permalink update for recurring events (the permalink logic was removed from TEC and implemented on ECP instead). Please make sure both plugins are up to date: TEC version 4.5.8 and ECP version 4.4.14.
If both plugins are up-to-date and the issue persists, please access your Dashboard and head over to Settings > Permalinks for a permalink flush (no need to change anything, just visit the permalinks page).
If you need anything else in the meantime, please let me know and I’ll be happy to assist!
Regards,
Patricia
Hey Melanie,
Thanks for contacting us! I’m very sorry about this issue you are experiencing.
Please update The Events Calendar (TEC) and The Events Calendar PRO (ECP) to their latest versions:Â TEC version 4.5.8 and ECP version 4.4.14 and let us know if the problem is solved after that.
If the issue persists, please share your system info with us so we can further investigate your case.
Regards,
Patricia
Hey Tina,
Thanks for contacting us! I’ve just accessed your site and in your case you can use the exactly same solution I’ve provided here:
To solve this problem, please access your theme’s style.css file and change the overflow property of your table from hidden to auto:
table {
overflow: auto !important;
}Let me know if if you need anything else and have a great day! 🙂
Regards,
Patricia
Hey Mark,
Thanks for contacting us! I’m very sorry about this issue you are experiencing.
Can you please make sure that you input your license correctly by following the steps mentioned in this article?
If your license key is already in place and correctly setup, can you please check this KB? This article was written to help people to move their licenses to a different site, but I would like you to use it to disconnect/reconnect the license key from your account/site and check if the problem is solved after that.
Let me know if you need anything else in the mean time!
Regards,
Patricia
Hey Erasmo!
To solve this problem, please access your theme’s style.css file and change the overflow property of your table from hidden to auto:
table {
overflow: auto !important;
}Let me know if if you need anything else and have a great day! 🙂
Regards,
Patricia
Hi James,
Good to know everything is working as expected now!
Let us know if you need anything else and have a great day!
Regards,
Patricia
Hi Ingo,
Can you please share with us the code you are using to set the email as a required field?
This will help us to identify the cause of the issue you are experiencing.
Regards,
Patricia
Hi Marc,
This is just a quick follow up to let you know that our team is checking if there’s an easy way to display the taxonomy structure and help you with this additional customization.
We will return to you as soon as we have further information on this!
Regards,
Patricia
Hi Tamara,
Good to know that everything is working as expected now!
Let us know if you need anything else and have a great week!
Regards,
Patricia
Hey Rhonda,
Thanks for contacting us! I’m very sorry about this issue you are experiencing.
This article was written to help people to move their licenses to a different site, but I would like you to use it to disconnect/reconnect the license key from your account/site and check if the problem is solved after that.
Regarding the new themes, you can use The Events Calendar (TEC) with any theme you want: there is no restriction associated with your theme update and our plugin. If for some reason you find any incompatibility issue you can report to us and we will be happy to help you to find a solution!
If you have any custom code for TEC in your current theme’s directory (in functions.php file or in the tribe-events directory), I would suggest you to save a backup for these files so you can migrate them to the new theme in the future.
Let me know if you need anything else and I’ll be happy to assist!
Regards,
Patricia
Hey Erik,
Thanks for contacting us!
It seems that you already solved the problem: your events are displaying properly as I can see from here.
Can you please let us know if everything is working as expected from your end as well?
Regards,
Patricia
Hey Francis,
Thanks for contacting us! We’ve verified that this problem is directly associated with your HTML minification. When your HTML is minified, the “button type” tag is replaced with “buttontype”, making the “Add to Cart” button unresponsive (please check this screenshot: in this case the words “button tag” are separated so the button is working as expected).
We suggest you to stop minifying your html code to solve the problem. The minification is generated by Endurance Page Cache as I can see from here.
Let us know if you need anything else in the meantime!
Regards,
Patricia
Hi Tamara,
Good question! When you visit your permalinks page, WordPress automatically triggers a permalink flush, that’s why I recommended that. If you want to know more about permalinks you can access this WordPress Codex article:
https://codex.wordpress.org/Settings_Permalinks_Screen
This instruction is specially valid because last week we released the latest versions of The Events Calendar (TEC) and Events Calendar Pro (ECP) with a permalink update for recurring events (the permalink logic was removed from TEC and implemented on ECP instead).
I’ve just accessed your site and the 404 errors are gone. Can you please confirm if everything is working properly from your end as well?
If the issue persists, please let me know and I’ll be happy to further investigate your case!
Regards,
Patricia
