Event Not Showing When Clicking On It

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Viewing 7 posts - 1 through 7 (of 7 total)
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  • July 18, 2017 at 3:27 pm #1322941
    Tamara Dean
    Participant

    When clicking on events from our patron view calendar the event does not load. So any verbiage that is typed with the event cannot be seen. It can only be seen when hovering over the event and it cuts off information. It sends it to a 404 page. Does anyone know anything about that?

    July 19, 2017 at 6:15 am #1323219
    Patricia
    Member

    Hey Tamara,

    Thanks for contacting us!

    I could replicate the issue you are experiencing from my end. To solve the problem, can you please access your Dashboard and head over to Settings > Permalinks for a permalink flush (no need to change anything, just visit the permalinks page)?

    Please let me know if this solution works for you.

    Regards,

    Patricia

    July 19, 2017 at 7:53 am #1323256
    Tamara Dean
    Participant

    I did as instructed – logged into my dashboard, went to settings, permalinks. From there it was instructed to not do anything???? How does this help my issue?

    July 19, 2017 at 1:03 pm #1323530
    Patricia
    Member

    Hi Tamara,

    Good question! When you visit your permalinks page, WordPress automatically triggers a permalink flush, that’s why I recommended that. If you want to know more about permalinks you can access this WordPress Codex article:

    https://codex.wordpress.org/Settings_Permalinks_Screen

    This instruction is specially valid because last week we released the latest versions of The Events Calendar (TEC) and Events Calendar Pro (ECP) with a permalink update for recurring events (the permalink logic was removed from TEC and implemented on ECP instead).

    I’ve just accessed your site and the 404 errors are gone. Can you please confirm if everything is working properly from your end as well?

    If the issue persists, please let me know and I’ll be happy to further investigate your case!

    Regards,

    Patricia

    July 19, 2017 at 1:25 pm #1323543
    Tamara Dean
    Participant

    Patricia –
    Thank you kindly for such great information. My problem has been resolved. Have a wonderful day.

    July 19, 2017 at 5:34 pm #1323606
    Patricia
    Member

    Hi Tamara,

    Good to know that everything is working as expected now!

    Let us know if you need anything else and have a great week!

    Regards,

    Patricia

    August 10, 2017 at 9:35 am #1333552
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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