[Nico]

Hi Christoph,

Thanks for reaching out to us! Hoperfully there’s a simple way of achieving what you ask for 🙂

You can use the wp_count_posts WordPress function. I’ll show you how to do so:


$published_events = wp_count_posts('tribe_events')->publish;
// use var_dump ( wp_count_posts('tribe_events') ); to see all info returned by wp_count_posts


Please let me know if this is what you are looking for and if you have any follow-up questions about this,
Best,
Nico

[Nico]

Hey @Patty and @Bud,

Thanks for reaching out to us!

Unfortunately this is not possible right now, but it’s a feature we have been working on. The good news is ‘Custom recurrence’ will be part of our next release, and will enable more complex recurrence patterns as the one you ask for.

We do not give specific release dates -as they are very likely to change-, but I can say that this is planned to be out in about two weeks time.

Please let me know if there is anything else I can help you with,
Best,
Nico

[Nico]

Hi Jen,

Thanks for reaching out to us and also for your interest in our products!

Before jumping into your questions, let me give you a quick overview of how our Tickets add-ons work. Basically they create a relation between an event and the tickets(products) managed by an e-commerce platform -WooCommerce in your case. It also allows to create those directly from the event editor in the backend, displays tickets in the front-end and provides attendees list fro each event. Once tickets are added to the cart the rest of the checkout process is managed by the e-commerce platform itself.

1. Is it possible to sell different ticket types (at different price levels) for a single event.

Sure it is! You can have as many tickets types -whith different prices- as you need for each event.

2. …I need a ticketing system that captures the following information…

That would be part of the checkout process managed by WooCommerce. There are a couple of plugins that let you customize the fields in the checkout: WooCommerce Checkout Manager (free version available), WooCommerce Checkout Field Editor (paid), etc.

2.1. When I sell tickets to a non-child event (eg. the gala), can I either NOT require the custom attendee info mentioned above, or require different info for that particular event.

As answered in the previous questions, this would not be managed by our plugin. So you should see if this is possible or not with the selected checkout solution. It sounds doable -different product types > different checkout fields- but you should check specific plugin documentation.

Please be sure to check our non-profit program 🙂

Hope this helps you decide if our product is the right for your website and if you have any follow-up questions please let me know,
Best,
Nico

[Nico]

Hi Aaron,

Thanks for reaching out to us!

Inspecting your site, I see there is a JS error in the console which I assume is causing the issue you describe.

This might be caused by using different versions of the different products – check out this version compatibility article for more details. Can you check that the site is running latest version of our products? I can help you checking that out if you share your system information with me in a private reply.

Please let me know about that,
Best,
Nico

[Nico]

Hi Christina,

Thanks for reaching out and also for your interest in our products 🙂

First of all if you are working for a non-profit organization, you’ll surely be interested in reading about our non-profit partnership program: Do you offer discounts for non profit organizations?.

That being said, let’s jump into your actual question:

They would like to have registrations for these events so they know how many people are coming, but are not charging for the events…

At the time this is not possible for recurrent events 🙁 We are working in enabling tickets for recurrent events, but that’s not available yet. But this is indeed possible for non-recurrent events. There are two ways of achieving this, one is via Event Rocket plugin -free-, which comes packed with simple RSVP functionality, the other way would be using a tickets add-on to set up free tickets for the events. The later will enable you to have an attendees list in the back-end, stock management and email notifications.

Rounding-up: this is only possible for non-recurrent events.

Please let me know if have any other follow-up questions I can help you with,
Best,
Nico

[Nico]

Hey Steve,

Thanks for following-up on this, and sorry for the inconvenience this might be causing to your work 🙁

In the staging environment you can try to set the date to month-day-year, then edit the events -checking that the dates are correct in the pickers- and re-saving them. I think that the recurrence will be regenerated correctly. Please try this first with one event to check if it’s solves the problem.

Unless something unexpected comes up the fix for this will be included in the upcoming release – in fact it’s already developed and pending QA. If everything continues to go as planned the new release should be seeing the light in about two weeks. Please bear in mind this dates are estimates and things can change!

Please let me know if this fix works well on the staging server,
Best,
Nico

[Nico]

Hi Karen,

Thanks for following up on this!

When you create a recurrence series all event instances are created at the moment. You can decouple events of the series to edit them individually or delete them without affecting the recurrent series, and if you delete individual events it should not affect the series.

Please take a look at this screenshot showing available actions for events in the back-end: https://cloudup.com/cXdoPsDnXGm
The difference in the options shown is that the ‘second’ event you see there is the initial event of the series and allows you to delete the whole series if you need to.

But what happens when I delete all the events except that month? Does it kick in and recreate a month out?

You can try to ‘Edit All’ events in the series and once you are in the edit event screen just click update and I guess the recurrence should be recreated and only events for 1 month in the future should be created, and other events should be deleted. but maybe that’s pretty SQL intensive as well.

Please let me know if this answers your questions 🙂
Best,
Nico

[Nico]

Melzar,

Would you mind sharing your system info with me in a private reply? Maybe there’s something in there that gives me a clue about the cause of this situation.

Thanks!
Nico

[Nico]

This reply is private.

[Nico]

Hi Ben,

Thanks for following up! Glad the original problem is solved 🙂

Typically I would require you to create a new threads for each new question, I’m not doing so this time so you can have a faster reply. But please note that if you have many follow-up questions on this it might be healthier to create separate topics for each one.

1. events submitted here go directly into the main event calendar here? http://www.storytrading.com/events/ if yes – what is the purpose of http://www.storytrading.com/events/community/list ? When would I want to use the /list/ link instead of /events/ ?

Community events will show up in your calendar with the status set in ‘WP-Admin > Events > Settings > Default status for submitted events’. If status is set to Published they will be visible right away after the form is submitted, other statuses require admin approval. The difference between /events/ and /community/list/ is that the later only shows your submitted events, while the first shows the calendar with all events.

2. how can I edit the layout of the page to remove the widget sidebar and the ratings widget that appears on the top? This page isn’t appearing in pages tab of wpadmin so not sure how to edit those things.

You can change the page-template the calendar loads in, at ‘WP-Admin > Events > Settings > Events template’. If none of the two options fulfill your needs you can always create a new page-template inside your theme.

3. how can I hide venue details, organizer details, and event cost? they aren’t necessary for our submissions. I deal with those extra fields on the backend – but for front-end users, it’s alot of extra mess.

You can perform a template override of the submit-and-edit template as described in William’s post.

Is there anyway to add this field to the front-end submission form?

Please try the solution provided by Gustavo in this thread.

also I’d like to hide the “not you? logout” text. Not sure why that’s there.

You can override the template located at ‘/wp-content/plugins/the-events-calendar-community-events/src/views/community/modules/header-links.php’, please note that only logged in users see this.

Hope that clear out your doubts,
Best,
Nico

[Nico]

This reply is private.

[Nico]

@ Ben, I’ll be answering your questions on your own thread 🙂

[Nico]

Hey Andrew,

Thanks for your interest in Events Calendar PRO and for reaching out also!

Hopefully there’s a handy plugin that enables this feature: Event Rocket. The process of doing so is super easy, it’s explained in the plugin’s FAQ.

Please let me know if this answers your question,
Best,
Nico

[Nico]

Hi Jonathan,

Thanks for reaching out to us and sorry to hear about the issue you are having 🙁

Unfortunately we can only answer pre-sales questions in this forum. If you hold a license for our products please login and post to the premium forums. If that’s not the case then the right place to post is our support forum for The Events Calendar free version on WordPress.org.

We will be happy to help you out on the appropriate forum 🙂

Best,
Nico

PS: I’ll go ahead and close out this thread, but be sure to post this in the appropriate forum.

[Nico]

Hey Nina,

Thanks for the follow-up! I got it now 🙂

Well this seems rather strange because the event of the 7th is shown in events lists -widget and also in the calendar-, but not in the event series -http://www.tajetgarden.de/event/calligraphy-yoga-mit-jan-spicher/all/- and single view is always being redirected to the following week the 14th.

Can you send me a screenshot of the recurrence settings for that event in the backend? You can use cloudup.com -or other image sharing service– for that.
If everything looks right there, Can you try to re-save the event and check back in the site?

Also, Is the site running any cache plugin or some other plugin that might be affecting this?

Best,
Nico

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