Home › Forums › Calendar Products › Events Calendar PRO › Bug: duplicate recurring events
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August 1, 2015 at 9:46 pm #992527nellyParticipant
Hello!
We’re meeting a bug in the Events Calendar Pro plugin which occurs with recurring events.
Sometimes, from time to time, some recurring events appear twice for the same day, which is absolutely not correct.Examples:
1) Little days out on the 27th August http://www.brisbanekids.com.au/event/little-days-out-kindy-tennis-south-bank-2/all/ (August 27 appears 2x, which should be only 1x)
2) Queensland hobbie expo http://www.brisbanekids.com.au/event/queensland-model-hobbies-expo-redbank/all/ (August 23 appears 2x, which should be only 1x)
We’re leaving duplicates by now so you could see the issue on your own.
Please resolve the issue ASAP. Thank you!
August 3, 2015 at 7:37 am #992719NicoMemberHi ngaire,
Thanks for reaching out to us! Sorry to hear about the issue you are having, I’ll try to help you out getting this right ๐
I see you marked that this has been tested with default WordPress theme and no other plugins active, Can you confirm this? The behavior was the same?
Also are you seeing as duplicates in the back-end -WP-Admin- as well or just in the front-end?
Please let me know about those so we can tackle this issue,
Best,
NicoAugust 3, 2015 at 10:49 pm #992960nellyParticipantHello Nico!
Thanks for your fast reply!
Yes, confirm. I have double-checked it now activating a default theme (Twenty Twelve) and post duplicates remain the same.
At the back-end we also have the same duplicates: two events for the same day.Also, I have noticed that for both examples:
http://www.brisbanekids.com.au/event/queensland-model-hobbies-expo-redbank/all/
http://www.brisbanekids.com.au/event/little-days-out-kindy-tennis-south-bank-2/all/
duplicates appear at the last day of event’s recurring term. I.e. at the day when event ends.Hope, this info may help you. Please let me know if you’ll have any other questions.
August 4, 2015 at 6:37 am #993031NicoMemberHey ngaire,
Thanks for the follow-up!
Ok, so having them duplicate also in the back-end indicates this is not a display (front-end) error.
Did this started after updating the plugin or making some other change to the site?
I see you have W3 Total Cache active, have you tried to flush/empty all caches? Also, Can you try and delete one of the ‘duplicates’ in the backend?
If you create a new event with some recurrent pattern does the same thing happen?
Sorry for the bunch of follow-up questions, just trying to figure out whats causing this,
Best,
NicoAugust 4, 2015 at 8:47 am #993147nellyParticipantHello, Nico!
“Did this started after updating the plugin or making some other change to the site?”
No, we have noticed duplicates while having previous plugin version and updated it to the latest as suggested before contacting you. I don’t remember any changes were committed to the site before duplicates arrived.“I see you have W3 Total Cache active, have you tried to flush/empty all caches? Also, Can you try and delete one of the โduplicatesโ in the backend? “
Done now using “empty all caches” button. Unfortunately, all the things remain the same.“If you create a new event with some recurrent pattern does the same thing happen?”
No, the bug occurs with unclear behavior. We have many other recurring events, and constantly add new, but duplicates come with these two events.No problem, please let me know if there anything else I can assist you!
P.S:
One more thing which I have noticed and may be helpful to you:
In WP backend, wjen I view events search results list: http://www.brisbanekids.com.au/wp-admin/edit.php?s=Little+Days+Out%3A+Kindy+Tennis+|+South+Bank+&post_status=all&post_type=tribe_events&action=-1&m=0&seo_filter&paged=1&mode=list&action2=-1
There are 2 duplicate events rows for August 27, as mentioned above, both have post ID = 120349 (http://www.brisbanekids.com.au/wp-admin/post.php?post=120349&action=edit). Next event row for August 20 has also exactly the same ID: 120349! And only next row for April 23 has different ID =110819 . Maybe this info will help you some way ๐August 5, 2015 at 2:02 pm #993591NicoMemberHey ngaire,
Thanks for the complete follow-up! I must say I’m a bit puzzled with what’s happening here, as the pattern for these errors seems to be random ๐
Can you try and delete one of the duplicated instances? And with the other please try to regenerate the recurrence series and see if it generates duplicates again. Hopefully this can shed some light on how this duplicates are being generated.
Thanks,
Best,
NicoAugust 6, 2015 at 2:39 am #993793nellyParticipantHello Nico!
I have tried it and got some results:
With http://www.brisbanekids.com.au/event/little-days-out-kindy-tennis-south-bank-2/all/ I have deleted one of the duplicates and just re-saved the event (pushed “Update” button at event edit page). The duplicate did not come back.
With http://www.brisbanekids.com.au/event/queensland-model-hobbies-expo-redbank/all/ I have just re-saved the event (pushed “Update” button at event edit page) without deleting the duplicate. Here the duplicate dissipated itself.
Yes, the problem really looks confusing because of the random appearance behavior.
I’m not sure, but I presume we can freeze it now until we’ll get some duplicates again and well be able to track it deeply.- This reply was modified 8 years, 7 months ago by nelly.
August 6, 2015 at 2:42 am #993796nellyParticipantHello Nico!
I have tried it and got some results:
With http://www.brisbanekids.com.au/event/little-days-out-kindy-tennis-south-bank-2/all/ I have deleted one of the duplicates and just re-saved the event (pushed “Update” button at event edit page). The duplicate did not come back.
With http://www.brisbanekids.com.au/event/queensland-model-hobbies-expo-redbank/all/ I have just re-saved the event (pushed “Update” button at event edit page) without deleting the duplicate. Here the duplicate dissipated itself.
Yes, the problem really looks confusing because of the random appearance behavior.
I’m not sure, but I presume we can freeze it now until we’ll get some duplicates again and well be able to track it deeply.August 6, 2015 at 5:32 am #993822NicoMemberHi ngaire,
Nice to hear that was easily fixed ๐
I feel the same way towards this, without any clear steps to reproduce this gets really hard to solve.
I suggest leaving this ticket open for a week. If no duplicates appear during that time we can close it and if this happens again open a new ticket – referencing this one. Please have this under your radar and try to catch as much info as you can if it comes up again.
Thanks,
Best,
NicoAugust 12, 2015 at 10:13 am #995482nellyParticipantHello Nico!
Hello team!The duplicate recurring event arrived again today.
http://www.brisbanekids.com.au/event/stripey-the-eggscellent-adventures-of-an-emu-chick-redcliffe-cultural-centre/all/
You can see that it’s duplicated for Aug 18th. Again, the last date of the event occurrence.
I’m trying to collect as much info as possible for the steps that leaded to it. Please let me know if you need anything more to debug.Just in case, once more the system info attached:
url
http://www.brisbanekids.com.au
[install keys removed by admin]WordPress version
4.2.2
PHP version
5.3.10-1ubuntu3.17
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WP125 version 1.5.3 by Matt Harzewski (redwall_hp)(http://www.webmaster-source.com)
Yet Another Related Posts Plugin version 4.2.5 by Adknowledge(http://www.yarpp.com/)network plugins
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UTCAugust 13, 2015 at 4:22 pm #995916NicoMemberThis reply is private.
August 16, 2015 at 10:43 pm #996526nellyParticipantThis reply is private.
August 18, 2015 at 2:38 pm #997086NicoMemberThis reply is private.
August 18, 2015 at 10:36 pm #997138nellyParticipantThis reply is private.
August 19, 2015 at 8:01 pm #997477NicoMemberThis reply is private.
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