[Nico]

Howdy Andrew,

Welcome to our support forums and thanks for reaching out to us. Hopefully getting that fixed is quite easy 🙂

Just add the following lines to your theme style sheet -located at wp-content/themes/your_theme/style.css-, you can also use a plugin like Simple custom CSS to add this without modifying your theme. Here’s the snippet to insert:


.eventbrite-ticket-embed iframe {
height: 350px !important;
}


Regarding the image you mention, I’m not sure where to find it, Can you point me to the image?

Please let me know if the snippet does the trick,
Best,
Nico

[Nico]

Hi CHM,

Thanks for reaching out to us! Sorry to hear about the inconvenience you are experiencing. I’ll help you out getting this right!

First of all, there no known issues with the server or with the plugins you mention that I am aware of. That being said there a lot of server configurations / possible scenarios so it’s really hard to say. To narrow down this a bit I suggest the following troubleshooting steps:

– Error logs: Can you reach your PHP error log? The information there might clarify where the issue is coming from. You can ask your hosting company for this if you are not sure how to get it.
– Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.
– Did this started happening after a WordPress or specific plugin update?

Sorry asking so much questions, but hopefully their answers will shed some light over this issue,
Best,
Nico

[Nico]

Hey Christoph,

I’m glad to hear you could work it out from there 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Howdy Doris,

Welcome to our support forums and thanks for reaching out to us.

One way of achieving what you are needing is to create the recurrence series and then delete the individual events that are actually not taking place. Take a look at this sample: https://cloudup.com/c2406cBw-iH.

‘Custom recurrence’ is a new feature that allows you to create more complex recurring patterns for events. It will be included in the next release -coming out approximately in three weeks time. Maybe that helps you create events the way you intend to.

That being said, if you think our product is not what you where looking for you can always ask for a full refund by emailing support /at/ theeventscalendar /dot/ com within 30 days of your purchase. Naturally, we’d hate to lose your business but totally understand and we’d never want to lock you into something that doesn’t meet your expectations.

Please let me know if there’s anything else I can help you with,
Best,
Nico

[Nico]

Hi Charmaine,

Thanks for reaching out to us! Interesting question 🙂

Event Rocket is a handy plugin that comes packed with an event duplicator feature. I think that could work our pretty well for your case. Other plugins like Post Duplicator might do the trick as well.

Also, is there a way create duplicate Products?

Not sure about what ‘Products’ you are referring here. Can you clarify a bit?

Please give those plugins and let me know,
Best,
Nico

[Nico]

Hey Christoph,

Thanks for clarifying that out!

This snippet Brian -another support team member- crafted should do the trick:

https://gist.github.com/jesseeproductions/ebc7fbaa44f2ce336dbe

Please give that a try and let me know,
Best,
Nico

[Nico]

Hey Nina,

Thanks for the follow-up and for sending the screenshoots also. Everything looks to be correct with the recurrence settings!

Can you confirmed you tried re-saving the event to get the recurrence re-generated? Also if you generate a new event with the same recurrence parameters does this also happens?

One thing I noticed is that you have an ‘Article duplicator’ plugin, Did you use it to create this event we are analyzing?

Also, Are you aware of this happening with other events? Any other thing you can think of that might be causing this? Maybe this started happening after a plugin or WordPress update?

Sorry to asks so many questions, but this seems to be pretty random till now!

Best,
Nico

[Nico]

This reply is private.

[Nico]

Hey Jared,

I’ve also shared this in the corresponding ticket in our backlog so it can be fixed as soon as possible. Not sure if it will be included in the next release as it’s in QA phase already. Hopefully it will make it!

Thanks once again,
Nico

[Nico]

Hi everyone,

Just quick heads up, while you wait for the fix to be included in upcoming releases you can try the solution provided by Jared in this post: https://theeventscalendar.com/support/forums/topic/date-filters-no-longer-working-with-latest-version-of-ecp-solution/.

Hope that helps for now,
Best,
Nico

[Nico]

Hi Jared,

Thanks a lot for sharing your fix with everyone – We really appreciate 🙂

I will post a link to this solution in the original thread.

You rock,
Best,
Nico

PS: I’ll be closing this one out, if anyone faces this same issue please open up a new thread so we can help you out.

[Nico]

Hi @Michael and @Larisa,

Thanks for reaching out to us, and really sorry to hear that you are not having a nice experience with our products. It’s always a bummer to see our customers disappointed.

We do our best to set customer’s expectations about the type of support we provide. If there is something you saw or read that suggested we provide email-based support, please let us know so that we can prevent any other miscommunication. Additionally you can review this article outlining our support scope: What support is provided for license holders?

Regarding our premium products and add-ons, we also try to be clear about what features are included in those. If you take a look to Events Calendar PRO product page you can find a features table stating which are the features that come packed into the PRO version vs our free plugin.

That being said, if you think our product is not what you where looking for you can always ask for a full refund by emailing support /at/ theeventscalendar /dot/ com within 30 days of your purchase. Naturally, we’d hate to lose your business but totally understand if the plugins are simply not what you were expecting —we’d never want to lock you into something that doesn’t meet your expectations like that.

If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can.

Thanks again for reaching out!
Nico

[Nico]

Howdy Lee,

Welcome to our support forums and thanks for reaching out to us!

I think the function you are looking for is tribe_get_custom_fields. It accepts an event ID as first parameter, but if none is passed it will try to get current event ID. Once you get the fields, you can iterate through the results like this:


$fields = tribe_get_custom_fields();
foreach ( $fields as $name => $value ):
echo $name . ': ' . $value;
endforeach;


To show those in the list view, you can perform a template override of the ‘list/single-event.php’ template as described in our Themer’s guide and include a code like the above in the template. Not sure about what you are trying to achieve but I think this can be the way to go.

Please let me know if this answers your question,
Best,
Nico

[Nico]

Hey Jen,

Thanks for the follow-up! Glad to hear 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best of luck with your project,
Nico

[Nico]

This reply is private.

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