Disapointed

[Michael]

When I first looked at Events Calendar it looked very impressive, so I paid the $89 for the pro version because I needed the sidebar widget and access to support. Only later did I discover that I cannot print the events list, which is very important to us. Then I further disovered that to simply filter events by category I would have to buy another add-on. That was too much. I’m now feel that I have wasted my money for things that should be part of a paid for PRO version.

I also find it a little disturbing that I have to post this on a public forum in order to contact you. I could not find any private email contact on your site.

[Larisa]

@Martin

You took the words right out of my keyboard! We too were expecting a vast improvement over the standard Events Calendar by upgrading to the “Pro” edition – as it usually happens with other plugins. At a minumum, email contact/support for issues for paying customers should be provided!

Your post came a little too late for us, had we seen it prior to forking over the $89 bucks, we would not have purchased it. I have not written a plugin review yet, but it will be a scathing one!

Many features from our template are not working, sidebar gone, header image also, Social Sharing (even though checked) doesn’t appear, so it is not at all effective for broadcasting across our networks or for people to share our events.

Having to post to a forum, hoping that a kind soul has had a similar unpleasant experience and is kind enough to share a fix, is asinine thinking or just plain laziness on the part of the developers!

I hope others see this and think twice before buying something that has no upside value to the free version of the plugin!

[Nico]

Hi @Michael and @Larisa,

Thanks for reaching out to us, and really sorry to hear that you are not having a nice experience with our products. It’s always a bummer to see our customers disappointed.

We do our best to set customer’s expectations about the type of support we provide. If there is something you saw or read that suggested we provide email-based support, please let us know so that we can prevent any other miscommunication. Additionally you can review this article outlining our support scope: What support is provided for license holders?

Regarding our premium products and add-ons, we also try to be clear about what features are included in those. If you take a look to Events Calendar PRO product page you can find a features table stating which are the features that come packed into the PRO version vs our free plugin.

That being said, if you think our product is not what you where looking for you can always ask for a full refund by emailing support /at/ theeventscalendar /dot/ com within 30 days of your purchase. Naturally, we’d hate to lose your business but totally understand if the plugins are simply not what you were expecting —we’d never want to lock you into something that doesn’t meet your expectations like that.

If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can.

Thanks again for reaching out!
Nico

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

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