[Nico]

Hey Kevin,

Thanks for following-up!

Regarding the set-up of the buttons and the redirects, you’ll need to contact the theme support. I’m not sure what else to try on that, as it’s their product they should be able to help you better.

What I can still help you with the authentication issue/incompatibility once you are logged in via the theme. As stated in previous reply we use the default WordPress function is_user_logged_in to check if users are logged in. What it seems strange is that if the theme login is using WP standard auth methods it should work. If you log in via the front-end of the site using the theme login are you able to access the WordPress admin section for example?

Best,
Nico

[Nico]

Hi there Janto,

Thanks for getting in touch! I’ll try to help you here…

From what you describe I guess the way to go would be to implement a user login (WordPress default is very simple to active and setup) and only show that additional information to logged in users. That would just require a simple tweak in the single event template from the event side of things. If there event system / forms provide some sort of code or identification to the user maybe that can be used as well.

Now we could follow the same system as before, creating pages/posts from a template using Advanced Custom Fields and a custom post type

Not sure how that worked, but surely sounds a bit of an overkill for something like this.

Please let me know if my suggestion makes sense,
Best,
Nico

[Nico]

Hey Raffaele,

Thanks for reaching out to us! You did a great job setting that up!

I’m not sure I’m able to help you on this as your questions seem to be more related to Visual Composer plugin that to our own. I guess it might be a good idea to reach out to their support team. Do es this makes sense or am I missing something?

Best,
Nico

[Nico]

Hi Didar,

Thanks for getting in touch! I’ll help you with this …

From what you describe I understand that you are needing to change the venue filter default value in filter bar, right? Not sure about the mobile version you mention, Is the filter working differently in the desktop view? If so can you please send a screenshot or the site URL where I can see this?

Please let me know about it,
Best,
Nico

[Nico]

Chris,

Sure, I guess that’s the simplest solution. To ‘turn off Ajax’ you’ll need to dequeue some of the scripts that make that work, take a look at this thread that provides a code sample on how to do so for month view.

Best,
Nico

[Nico]

Hey Nienke,

Stocked to hear the TokoPress folks were able to help you out on this! Thanks for sharing the solution here, surely some Eventica users will appreciate this info 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hey Will,

Thanks for following up!

1. What happens to event posts after the day has come and gone? Are they cleared out so they don’t take up room in the database? If not, is that something you’d advise in our case? (I’m picturing a post-expiration plugin or something to that effect.) Of course we’d want to still retain saved info about venues/organizers.

Expired events are not cleared out from the database, they just sit there as past events archive. Basically all info is retained. Depending on how your database grows/performs it might be healthy to run a back-up & clean-up routine every 3 months or something like that. Indeed there are a bunch of plugins to optimize your database and also a couple to delete old posts by date.

2. Would there be any benefit to setting up a separate WordPress install for the calendar specifically vs. adding it to the main site in the usual plugin way?

Not sure what’s the content of the rest of the site. Upfront I cannot see any benefits of splitting that up other than isolation/organization of the site. But that decision is more related on how the site will work, for example if users need to login to the site or if there’s linked content that share taxonomies, authors, etc.

You might be interested in consulting some of these folks that worked in the past with The Events Calendar customizations. One of them specializes in scaling & performance for big sites.

Please let me know if there’s anything else I can help you with,
Best,
Nico

[Nico]

Hi there folks,

Thanks for reaching out! I’ll help you with this…

At the time the attendees data is managed per event, take a look at this article on Managing your orders and attendees. I guess the best way to manage all this info is to export the data once the event is done and import it to another system (or just manage it on a spreadsheet soft) and there add the additional fields.

@Colin, sorry for the delay on my reply!

Please let me know if this answers your question,
Best,
Nico

[Nico]

Hey Aindreas,

Thanks for reaching out on this, I can see there’s a good point in here…

Let’s break this into three points:

1. Look and feel: this will depend on your theme of course, and fixing this should be mostly a matter of CSS customization.
2. Displayed information: to better display event information (price, venue, etc), you’ll need to customize the search page loop and add some conditionals. For example:
   
   // search results loop
   while ( have_posts() ) : the_post();

   if ( get_post_type() == 'tribe_events') {
   // it's an event let's show some extra info
   } else {
   // not an event
   }

   endwhile;

   

3. Search Query: to exclude past events, or customize the results in other ways you’ll need to use the pre_get_posts hook. Take a look at this example: limiting it to a single post type.

Please let me know if this helps and if you need further assistance with any point,
Best,
Nico

[Nico]

Hi Marian,

Thanks for getting in touch and sorry to hear about the not so pleasant experience you are having with our product 🙁 I’ll try my best to revert this impression…

now customers cannot transfer their events, i get only the Image and the name of the image.

I’m not sure about what you describe here, Can you elaborate a bit more on this? What’s the functionality you are expecting? Where are you getting the image/name of the image?

I dont want a solution where i have to change the code. I just want a plugin that works.

As you probably know bugs and fixes are something natural in software. While we strive to make a high quality product (and the company surely invests a lot in QA) there are some occasions where bug slip in though the cracks. In those cases we try our best to provide a workaround if possible (might be a patch in a file or a snippet or a template override) either case we log the issue and try to have it fixed for the next release/maintenance release depending on the priority assigned and the phase in which the release cycle is at the moment the bug is reported. That said I know it’s a bummer to find various bugs in a product you just started using and can totally understand your frustration!

Please let me know about the issue details so we can work on it,
Best,
Nico

[Nico]

Hey @bkozlowski,

Stocked to hear you could sort this out, and thanks for sharing the solution here! It’s always nice to see how folks collaborate in the forums and I’m sure some other users will benefit from this information 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hi there @jskk123,

Thanks for reporting this issue, it surely sounds like a legit bug. I’ll share this with the dev of the widget and also run some more tests on my local install to confirm if it’s indeed a legit bug. I’ll send you a a heads up on this tomorrow!

Thanks again,
Nico

[Nico]

Hi Joe,

Thanks for reaching out and sorry to hear you are being affected by this issue 🙁

This is a know bug reported recently in the forums, a fix for this is on the way. As Barry states in the thread that reported this, the new release is already in QA so this was out of it. I now see it’s scoped for next release maintenance release (4.1.1), so hopefully this will be out like in a month time (this is subject to change). What I can do for now is to set this thread to ‘Pending Fix’ and let you know when we have any updates on the fix. So sorry not to have a better answer for this.

Please let me know what you think about it,
Best,
Nico

[Nico]

Hey Michael,

Sorry for the delay in my reply, we do not monitor the forums on weekends so Mondays are always busy!

I’ve just setup EventBrite Tickets in my local WordPress site, synced an EB event and change description in WordPress: it changed after saving in the EventBrite page. Any special steps to reproduce? Can you try with a new test event?

Sorry if it’s obvious but be sure the event is associated with Eventbrite: https://cloudup.com/cAcBPk8ZFnY

Please let me know about it,
Best,
Nico

[Nico]

Hi there Will,

Thanks for reaching out and for your interest in our products 🙂
We do have various clients that hold lots of events per day (a volume similar to what you are describing), and the calendar is working fine for them. As you surely know scaling a website has many aspects such as having the right infrastructure, setting up cache and optimizing resources.

Please give these articles a read: Performance considerations and Caching: What, when and how, to get a sense of what we suggest on performance.

The only way of knowing how this will work for you is to set-up a test site with The Events Calendar and create as many events as you’ll have in the live site. Once that’s done, run some tests and see if you are happy with the result! Please note that we have a 30 day refund policy, so you can buy any premium plugin to test this and if it doesn’t work as expected as for a full refund within 30 days of purchase.

Please let me know if this answers your question,
Best,
Nico

[Author]

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