[Nico]

Hey Jody,

Thanks for reaching out and sorry to hear about this issue!

When you made the purchase you’ve also created an account, that’s the only way you can do so there’s no registration form in the site. Please reach out to [email protected], attaching your order email (will makes things move faster), someone in the team will help you regaining access to your account. Once that is fixed and you can log in then please post this issue again the appropriate forum, as we cannot provide support over this Pre-Sales forum.

Hope you can get this right soon,
Best,
Nico

[Nico]

Hi Lishal,

Thanks for the heads-up, I’m glad to hear you could make some progress on this!

Now, whenever we go to Settings and click on the Merge button, it sends us to a blank white screen and doesn’t appear to want to do the merging anymore.

Does this happen right before you click the button or does it take some time before going blank? Do you see any errors in the PHP error log related to this?

From what the dev working on this reported, he was able to clean up all the duplicates using this tool. So maybe it’s timing out because some server constrain?

Please let me know about it,
Best,
Nico

[Nico]

Hi there Chris,

Thanks for jumping in! While we do not respond support questions on the Pre-Sales forum I’ll try to give you a brief reply…

I guess the simplest solution here is to replace the GIF via CSS for another image (animated or not) that complies with that particular rule. Do you think that might work for this case?

Best,
Nico

[Nico]

Hi there,

Sorry for the delay in my reply! We do not monitor the forums on weekends.

I’m still puzzled about this issue because I’m unable to reproduce it and also because . Let’s try the following:

• Re-install plugins: can you please ask the engineer to re-download the plugins ZIPS and re-install them?
• Regenerate permalinks: go to WP-Admin > Settings > Permalinks and Save Changes.
• Genereate a new event to re-test: generate a sample recurring event to re-test this.

Please go trough this steps and let me know if they fix the issue,
Thanks for the patience while we work this out,
Nico

[Nico]

Thanks for clarifying Allison! Can you please send me the address of another feed so I can look into the generated code and see if there’s any difference?

Sorry for the back and forth on this, but on the top of my head I cannot think of what might be causing this, specially knowing that other The Events Calendar event feeds are importing as expected.

Thanks for the patience while we figure out what can cause this,
Best,
Nico

[Nico]

Hey Nancy,

Thanks for following up on this! It’s a bit clearer for me now 🙂

Event Categories are registered as a custom post type taxonomy, maybe the plugin doesn’t support those! I guess a way around for this would be to hide/show them by CSS, for example, to target Event Category listings you use the following selector:


/* hide specific widget by id */
body.post-type-archive-tribe_events #tribe-events-adv-list-widget-2 {
display: none !important;
}

/* hide all event widgets */
body.post-type-archive-tribe_events .tribe-events-adv-list-widget {
display: none !important;
}


Do you think this approach might work for you? All event view have some body class that you can use to select elements like above.

In case this works please let me know if you need help to identify the classes for a view or something,
Best,
Nico

[Nico]

Hey Sharon,

Thanks for the patience on this! Indeed I could confirm this behaviour. I don’t see this as a bug really, because once the product is in the cart the ticketing plugin work is done, but I’ll log this as a feature request as of course we can do something to avoid this!

If this is something you are needing to fix, for now you can reduce the cart expiration time (if you use WooCommerce you can try this solution) or look into some similar work around.

Please let me know if there’s anything else I can do for you,
Best,
Nico

[Nico]

Hey Shaun,

Don’t worry we will continue to work on this until it’s working for you 🙂

I’ve just re-checked on my local install and it’s working as expected, so not sure what can be causing this… Can you please try to switch to TwentyFifteen default theme and de-activate all other plugins but The Events Calendar? And of course be sure to move the code to the theme’s functions.php file and also to move the template override of the default events template to the theme folder. Under this conditions it’s working fine for me. You can also re-paste the snippet from the Gist to make sure it’s correctly in place.

Please let me know about it,
Best,
Nico

[Nico]

This reply is private.

[Nico]

Hey Emily,

Thanks for getting in touch and for your interest in our products 🙂

So to sell tickets for events you’ll need to install The Events Calendar + Event Tickets + Event Tickets Plus + an e-commerce platform of your choice (WooCommerce, Easy Digital Downloads, Shopp or WP-Ecommerce). That set-up will cover the basic functionality of selling tickets for events (classes), lets look into the particularities…

allow people to register for a paid event without paying for it (because they bought a class pass)

I think that the best for this would be to sell ‘coupons/gift cards’ as a separate product. Then purchasers can use the coupon to book the class whenever they want. Maybe an add-on for the e-commerce platform will help you generating/managing the coupons.

instead of the organization getting paid and then having to sort through the income to cut checks to each leader.

We have an add-on called Community Tickets which allows split payment for community submitted events. I think this might be a bit of an overkill for your case, but take a look at the products page to if it will work for you. Maybe an add-on for the e-commerce platform will cover this functionality. Something like PayPal Adaptive Payments for WooCommerce might help you achieving this, I’m mostly sure there should be similar add-ons for the other platforms.

To sum up, our ticketing plugins just connect events with tickets (products), but once the product is in the cart it’s handled by the e-commerce plugin including the checkout, coupons and such. That’s why in your case it’s solved more on the “e-commerce” side than the “events/tickets” side.

Please let me know if there’s anything else I can help you with,
Best,
Nico

[Nico]

This reply is private.

[Nico]

Hey Kama,

Thanks for following-up!

Do any of your plugins show attendance to an event, either solo or on the calendar.

Not sure if I get what you mean, correct me if I missunderstood please… On the single event page, you’ll see the remaining tickets and the ones that had been reserved or bought (ie: 5 out of 10 available). You can also add a snippet to show a ‘Sold Out’ sign in the event. It’s also possible to show a list with the attendees names by include some code on the template.

Please let me know if that answers your question,
Have a great weekend,
Nico

[Nico]

Hey HRR,

Thanks for following up, I totally get you!

A new recurrence option will be added to next release 4.1 (expected to be out before the end of the month) that will allow you to define dates for the event to repeat without the need of a pattern. This is something a lot of users where asking about, and hopefully it’s almost ready 🙂

Is it possible to copy an event on the admin site an change then the date and the opening hours?

Sure, it’s possible with a post duplicator plugin, there are a lot of good options to choose from.

Please let me know if there’s anything else I can hep you with,
Have a great weekend,
Nico

[Nico]

Super stocked to hear Elizabeth! Thanks for sharing the final code 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Have a great weekend,
Nico

[Nico]

Stocked to hear James 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

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