Tickets for expired events are still present in cart and can be bought

[Sharon]

Hi,

First of all, I want to say how much easier your plugin has made life for me, and it is working well. However, I have noticed that if somebody puts tickets for a future event into their cart, doesn’t immediately checkout, and leaves the site for a while, if the event has become expired by the time they return, the tickets aren’t removed from their cart, and there are no warnings to the user that they are about to purchase out of date tickets. Is there any way to fix this?

Thanks.

[Nico]

Hi Sharon,

Thanks for using our plugins! I’ll need to run some test on my local install to confirm this, but sure sounds like a legit issue. I’ll try to see if there’s a workaround available and log it as a bug in case there aren’t any.

Thanks for reporting this, I’ll get back to you with more info!

Best,
Nico

[Nico]

Hey Sharon,

Thanks for the patience on this! Indeed I could confirm this behaviour. I don’t see this as a bug really, because once the product is in the cart the ticketing plugin work is done, but I’ll log this as a feature request as of course we can do something to avoid this!

If this is something you are needing to fix, for now you can reduce the cart expiration time (if you use WooCommerce you can try this solution) or look into some similar work around.

Please let me know if there’s anything else I can do for you,
Best,
Nico

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

Posts