[Neill]

Hi Ebrahim-Khalil,

I believe the related events feature is part of the PRO version of the plugin, and not available in the free version.

The iCal should display on its own. If you still having an issue with this I recommend that you try deactivating all your plugins and see if anything is interfering with it, maybe also try switching to a default theme such as twenty thirteen and see if you can see that functionality then.

Neill

[Neill]

This reply is private.

[Neill]

Hi There,

Sorry to hear your having a few technical issues with this update.

The only reason we are aware of for that error to appear is when the license gets used by another URL or when moves the license to a new URL without updating the the account on tri.be.

What I would do is follow the steps in this tutorial. I know its not strictly the situation you are in, but this might work as the error you are seeing points to this issue. (https://theeventscalendar.com/finding-your-pro-license-key-re-downloading-the-plugin/#key_disconnect)

If after this it doesn’t resolve the issue lets dig a little deeper. I’ll send you an email address for you to give us some of your details (maybe include some context of the query i.e. a link to this forum post and some background incase its one of the other team members that picks up the email, and of course your key), and we’ll see what we can find on our end.

Fingers crossed the first step works but if not we’ll be here to help you out.

[Neill]

Hi Polly,

Thanks for your question. I just checked your site and I’m not see the issue on my end. So I may be missing something. I am seeing that days with events do link to the correct day view for that day (i.e. a page with a list of events for the day that you click on)

However, if you are referring to the fact that a day without an event no longer links to the day view, this is something that we did update as those links where resulting in a 404 page, due to the fact that no content existed for those days.

Hopefully that clears it up a little for you, but please let us know if I am missing something. If so maybe give me a specific example with a URL or screenshots and I’d be happy to dig a little deeper.

Neill

[Neill]

Hi sweetlid,

So it looks like you are using the canvas theme by woothemes. I just asked another team member and they have seen something similar and they suggest adding this snippet to your functions.php file and see if this helps: https://gist.github.com/jazbek/5959855

Given this is a live site, have you thought about replicating this site in a test environment?

Neill

[Neill]

Hi Insidenorthside,

Can you give me a URL that has an example of the issue of months disappearing, or merging into each other.

There is a know issue with the events displaying as passed and you can read about it here: https://theeventscalendar.com/support/forums/topic/events-all-marked-this-event-has-passed/

The thread above also offers a work around for that situation and we should be able to give you an update real soon on when there is a fix released from it.

If you can give us a little more info on the other issue we can look into that one for you too and see if they are related.

[Neill]

Hi SweetID

Have you tried resetting your permalinks?

Apart from that I’m sorry to say that I have not seen this issue either and I don’t think there’s any quick answer I can give you. So the first step would be to check the theme and plugin conflicts.

If you could also let us know about any customizations you’ve made to the theme or plugin, if any? Specifically if you have changed anything with the permalinks for the events plugin or WP.

[Neill]

Hi Donald,

Thats a good question and yes there is CSS for exactly what you are looking for. You’d have to look up some examples to get exactly the look and feel of what you are looking for e.g. colors of the horizontal rule, thickness, width, you could even use CSS effects such as drop shadows.

To incorporate this into the style of the Events Calendar Plugin I’d suggest you read this tutorial here: https://theeventscalendar.com/support/documentation/events-calendar-themers-guide/#customizingstyles

You will need a working knowledge of CSS and how stylesheets works, and that article above gives you all the pointers to how this is setup with our plugin.

Hope this helps.

[Neill]

Hi akbradley57

Thanks for your message. Sorry you are having this issue again, I can imagine how frustrating that is.

Just a few questions to get started and dig a little deeper. You mentioned that you have reverted back to a default theme to check for conflicts. Did this completely resolve the issue? Or did the issue still exist when you reverted back to a default theme?

The other thing I’d like to check is what happens when you deactivate the plugin and re-activate it? Do any of the recurring events reset themselves? Does the pagination come back at that point?

You also mentioned in your last thread that when you started off with a blank theme the issue disappeared. Obviously we’d like to fix this without you having to do that again, so can you give us a little information about how you built this theme, any of the steps that you remember or components you used to build this out?

Any extra info you can give us, even if you think its irrelevant, will help us get to the bottom of this.

Thanks
Neill

[Neill]

Hi Mallenbaker,

Thanks for your question. This is one that has come up few times in the past, and there’s a few simple things to check that can help us trouble shoot the issue.

First of all check and make sure you have reactivated the events calendar plugin before trying to update the PRO plugin. Second I’d double check that the code has no empty space before and after the code. Third, login to your tri.be account o tri.be with your credentials, go to Account Central -> License Keys and make sure the key appears and isn’t already linked to other sites?

Let us know how you get on with those simple options and if it’s still happening after that we can dig deeper for you.

Neill

[Neill]

Hi Yvonne,

I took a look through your site and I see the issue on my end also. It looks like there may be a conflict with the theme or maybe an error with some custom CSS.

I found this line of CSS in what looks like to be a customs css file:
#event-categories { width: 350% !important; }

Heres a screenshot of where I found it in the inspector: http://d.pr/i/Tfjr

If this is a custom css file you should just be able to get rid of that line and the plugins CSS should be able format that for you correctly.

Hope that helps
Neill

[Neill]

Hi Brian,

So the latest from our end is that we can’t seem to replicate this issue when we are using your Eventbrite API the profile that we are logged in as. So in the case where you gave us a login to your site and we logged in, we got a similar error due to the fact that there was no API key under the user profile that you set up for us. Grabbing your API key from your user profile on the back end solved that for us.

Do you always import events using your profile? You may be getting this error if you are logged in as a user that does not have the API Key associated with their user profile. Lets check to see if that could be an issue?

Thanks
Neill

[Neill]

Hi Brian,

It looks like you may have been missing the API key from Eventbrite. We’re not saying this is the cause of the issue, but we do need to rule it out. I know I already asked this in a previous comment, and Michael you believed that this wasn’t an issue on your end, but I’m going to just explain what we’re talking about, just in case there has been a misunderstanding.

So when we ask if your Eventbrite API Key is correct, we are referring to the field that you fill in under you user profile in WordPress under Users>Your Profile. It looks like this: http://d.pr/i/O8fi

Can you tell us if that ever got removed or changed? Do you know how to retrieve your API key on the Eventbrite side?

Neill

[Neill]

Hi Mike,

Just wanted to give you an update on this. The issue that you were having with events being imported in different timezones has been replicated on out end as we have worked with the developers to test a solution they created. This has now been slated for one of the next maintenance updates, so we should be able to get you sorted . Thank you so much for your patience and help to get to the bottom of this issue.

Thanks
Neill

[Neill]

Hi tewright13

Looks like the answer I gave in your other thread may not work if you are having this issue here 😉

So…to help you out with this, can you give us a few details. First of all, have you changed anymore then the venue? And second of all when you say that the event is no longer recurring, do you mean that it gets deleted or that the post doesn’t show up, or that the events aren’t linked as being part of a series?

(As a side note on the suggestion you posted here: https://theeventscalendar.com/support/forums/topic/single-event-listing-two-days-two-venues/. If you are going to make a suggestion in the suggestions thread, maybe referring to these particular events as a “Series” or a “Tour” could help with other users understanding your concept. I can see now a little clearer after reading this issue, what you are looking for in the other thread)

Thanks
Neill

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