Problem with Facebook Imported Events off a day. A day ahead of schedule.

[Mike]

I am having an issue with my events being off by a day when using the Facebook Import plugin. The events are showing a day ahead. Here is what I have done so far to try and rectify the problem.
– I have deleted events (posts), as well as the Facebook ID. I then added the ID back, then re-imported the events, to no avail.
– I changed the timezone under setting to UTC, and still had the issue. I then changed it to New York, since I am on the East Coast. Still, the problem exists. I even changed it to UTC-0. Still an issue.
– My server time shows as of this writing – Server Time Aug 08 11:24 CDT

I think possibly the FB plugin may be looking at some type of ending date to the event, rather than the beginning date?

Where else can I check?

Here are some links to some FB event pages I am pulling from. Please compare these to my curent calendar event page.
FB events – https://www.facebook.com/NBTavern/events

My Page
http://scmusicguide.com/events/

This is a high priority issue.

[Leah]

Hi Mike,

Thank you for getting in touch for your very thorough report. I appreciate that you tried to solve the issue before posting, and I’m sorry that didn’t work. We’ll do our best to help you get this resolved.

I set my time zone to New York and imported two of the events from the list you gave me. Both of them came in on the correct day, but 3 hours later, and starting and ending at the same time. So although I couldn’t recreate your issue, there does seem to be something fishy. I’ve asked one of our developers to look into this.

I do have some questions for you that will help us troubleshoot further:
– Can you tell me what versions of WordPress, The Events Calendar, Events Calendar PRO (if you have it) and Facebook Events you are running?
– Do you have a End of Day cutoff set under Events –> Settings?
– Have you been able to successfully import other events, such as those with both a start and end time in Facebook?
– Are you experiencing this problem with individual import (by event ID number), automatic import (by page) or both?

Thank you for your patience while we delve into this further.

Best,
Leah

[Mike]

Leah,
I am running WP version 3.5. Have not upgraded to 3.6 yet.
Events Calendar – version 3.03
Events Calendar Pro – version 3.05
Facebook Events – version 3.01

I think I was able to “tighten up” a bit on some of the issue. I changed the day cutoff to 4:00 a.m. past the 12:00 a.m. time period. That seems (tight now anyhow) to get our dates correct. However, the hours on some of the dates are still weird. For example, if you look at my main calendar on the date of August 21, you will see an event for “jars of clay”. This is correct. However, when click on it, or place your cursor on it, the date shows Aug. 22, with incorrect times. Here is a link to the venue’s FB page so you can see the difference. https://www.facebook.com/pages/The-Handlebar-A-Listening-Room/12925844806?id=12925844806&sk=events

Maybe there is something else I need to do in my setup?
It looks like we are getting close, yet the correct hours seem to be an issue. As an example, there was an event that initially showed correctly on August 8. It was a blues jam. However, the hours were wrong. Here is a link of the venue’s page. You may have to select “past events in FB to see the the actual event.
https://www.facebook.com/The145Club/events
I have tried using automatic and manual with the same results.

Thanks for the help Leah,

Mike

[Leah]

Hi Mike,

Thanks for the update here. I’m def glad to hear that things are improving. Hopefully we can get the last few pieces in place. Unfortunately, I wasn’t able to see the issues you’re talking about. I checked out http://scmusicguide.com/events/ but I couldn’t see a listing for Jars of Clay on 8/21, only the one for the 18th and 19th at a different venue. I imported the Jars of Clay event from FB successfully, and the time and date came in correctly.

I’m going to ask a dev to come in and take a look at this, since I’m not sure where to go from here. But if you could give us the links to each problematic event in both Facebook and WordPress that would be helpful. Thanks again for your patience.

Best,
Leah

[Mike]

Leah, I actually have a beta site where I have an older version of the plugins in question installed. I am going to remove those completely, along with their respective event posts. I am then going to start over and install the latest versions of the plugins. From there I will work with a specific facebook page ID and see where it takes me. Also, if you can give me an idea of how you set your date settings for both the FB importer and the general WordPress settings, that may be helpful as well. For now, I have disabled the calendar from the main site until we can get this resolved. Update soon to follow regarding my tests, but please send along your settings. Thanks!

[Mike]

Leah,
I set up a beta site. scmusicguide.lucasandcribb.com. From there, look at the calendar.

I noticed that the only way I can import the events is under the Facebook tab, within the settings area. If I add an ID on the Import Facebook area, it seems to not add the events. I had to added my three different FB page ID’s under the settings / Facebook tab. Also, I noticed that when I added the Charleston Pour House ID (https://www.facebook.com/CharlestonPourHouse/events) under the Facebook tab within the settings area, the dates show up one day ahead on the Import Facebook area (where the checkboxes are). Then, when I click the button at the bottom and import them from the FB: Import area, the dates show up correctly on the calendar. Very odd.

Do you have a way that I can you a screenshot to show you what I mean?

Here are the other two FB pages, along with the Pourhouse, I am using in case you want to import them as well. The Charleston Pour House was the last listing of the three.
https://www.facebook.com/NBTavern/events
https://www.facebook.com/awendawgreen
https://www.facebook.com/CharlestonPourHouse/events

My time is set to New York. I extended my date past 12:00. It is 2:00. I also unchecked the “Use Javascript to control page load” just in case that could be a problem.

Thanks!

[Leah]

Hi Mike,

Thanks for all the info. Our developer Jessica has been able to recreate the issue and is investigating further. We’ll be in touch as we learn more. Thanks for your patience.

Best,
Leah

[Neill]

Hi Mike,

Just wanted to give you an update on this. The issue that you were having with events being imported in different timezones has been replicated on out end as we have worked with the developers to test a solution they created. This has now been slated for one of the next maintenance updates, so we should be able to get you sorted . Thank you so much for your patience and help to get to the bottom of this issue.

Thanks
Neill

[Mike]

Hi gang. Just checking in to find out when the next maintenance release due? I really need to get my calendar up and running. Speaking of which, since I have been down and unable to use your plugin, is it possible to get a renewal extension to my plan for the allotted time that I have been down? Thanks gang!

[Leah]

Hi Mike,

We don’t have an exact release date, but we are working hard on the release and hope to have it our soon for you. If you’d like to discuss a renewal discount, please email me at pro (at) tri.be and reference this thread. Thanks!

Best,
Leah

[Kelly]

Hi, Mike. Since it’s been quite a while since you posted here, I’m going to close this thread. Please feel free to start a new topic if you need further help in the future.

Our release is expected imminently now, so your wait shouldn’t be too much longer.

Thanks for being a TEC user!

[Author]

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