Eventbrite import error array

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  • August 16, 2013 at 11:03 am #60752
    Michael
    Participant

    any news?
    I am still getting errors, here are a few ID that are not working
    6591297749, 7481293751, 7526547105, 7494384907

    one thing I noticed, is that the first event I import works, every event after that returns me the error message.

    August 16, 2013 at 11:10 am #60754
    briancox
    Participant

    Neill,
    I’ve created three test events for you: 7920742153, 7920768231, 7920788291. Please let me know if you need anything else from me.
    Thanks!
    -Brian

    August 16, 2013 at 11:14 am #60755
    Neill
    Member

    Brian – Thanks, thats great! I’ll get these over to the developer right away. Thanks for the quick response.

    @Michael – Sorry for the delay on this Michael, I can’t see anymore roadblock on our end so we should be able to get back to you guys pretty soon.

    August 19, 2013 at 3:58 pm #61448
    blackswantemple
    Participant

    since the Upgrade my Eventbrite ticketing purchase options are not showing up on my website. Please help! Do I need to update the Eventbrite plug in? If so HOW???

    August 21, 2013 at 3:30 pm #62335
    Kelly
    Participant

    Hi, blackswantemple. We’re totally happy to help you out with this. As it looks like your problem is unrelated to this thread, would you mind starting a new thread with your issue and also including a link to your site? Then we can make sure that you’re back in business as quick as possible.

    Brian and Michael, I’m going to check in with Neill and see where we’re at. We’ll be back in touch soon!

    Thanks!

    August 21, 2013 at 3:38 pm #62337
    Kelly
    Participant

    Hey, Brian and Michael. Just by way of an update, the developer confirmed she’ll take a look at this tonight, and we’ll be back with a more substantive answer from there.

    Thanks for your continued patience as we work through this!

    August 22, 2013 at 10:02 am #62476
    Neill
    Member

    Hi Brian,

    It looks like you may have been missing the API key from Eventbrite. We’re not saying this is the cause of the issue, but we do need to rule it out. I know I already asked this in a previous comment, and Michael you believed that this wasn’t an issue on your end, but I’m going to just explain what we’re talking about, just in case there has been a misunderstanding.

    So when we ask if your Eventbrite API Key is correct, we are referring to the field that you fill in under you user profile in WordPress under Users>Your Profile. It looks like this: http://d.pr/i/O8fi

    Can you tell us if that ever got removed or changed? Do you know how to retrieve your API key on the Eventbrite side?

    Neill

    August 22, 2013 at 10:36 am #62480
    briancox
    Participant

    Hi, it appears that the API key is in place on my end. I went to my administrator profile, and the key is still there. I went to my eventbrite account and confirmed that the key is the same. Do I need to enter the API key somewhere else?

    August 26, 2013 at 6:59 am #62777
    Kelly
    Participant

    Hi, Brian. Thanks for confirming. That’s the only place the EB API Key needs to be entered.

    I apologize for the delay in responding. We’re looking into this issue on the back end and will get back to you when we have a fix.

    August 28, 2013 at 8:03 am #63338
    Neill
    Member

    Hi Brian,

    So the latest from our end is that we can’t seem to replicate this issue when we are using your Eventbrite API the profile that we are logged in as. So in the case where you gave us a login to your site and we logged in, we got a similar error due to the fact that there was no API key under the user profile that you set up for us. Grabbing your API key from your user profile on the back end solved that for us.

    Do you always import events using your profile? You may be getting this error if you are logged in as a user that does not have the API Key associated with their user profile. Lets check to see if that could be an issue?

    Thanks
    Neill

    September 1, 2013 at 2:57 pm #64005
    briancox
    Participant

    Hi Neill and Kelly,
    I had two new events so I imported both of them using my existing Administrator account. That account already had the API code.
    Both events imported properly. I don’t know why they are working now, but everything seems okay.

    So, let’s consider this matter closed. I very much appreciate that you stuck with this issue.

    Sincerely,
    Brian

    September 1, 2013 at 7:57 pm #64015
    Kelly
    Participant

    That’s great news, Brian. Thanks very much for letting us know.

    Hope everything is smooth sailing from here. If you do have any subsequent issues, please don’t hesitate to let us know!

    July 7, 2015 at 6:27 am #980551
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

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