[juanfra]

Hey Enes,

Thank you for reaching out to us! I hope you are doing well.

I can confirm that The Events Calendar and all our plugins follow the WordPress coding standards and best practices. We have no official compatibility testing with that theme, though.

With regards to your customization question, unfortunately, it is outside of our stated scope of support. For what is covered in the support forums, please review our What support is provided for license holders? Knowledgebase article.

I hope this helps! If you have any other questions in the meantime please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Juan

 

[juanfra]

Hey Joshua,

Thanks for using our plugins and welcome to the forums!

Exporting the QR codes one-by-one or in bulk is currently not a functionality of our plugin, but I recommend checking out the following resources:

Themer’s Guide (Help for making the changes yourself)
Customization Guide (Help finding help with making custom changes)

One more piece of information that might help. The images of the QR codes are all saved in the uploads folder and start with ‘qr_’ and end in ‘.png’.

We are fairly limited in how much we can support custom development questions like this. However, I can share with you a list of freelancers who we would happily recommend for this level of help.

I hope this helps and let me know if you have any more questions.

Cheers,
Juan

[juanfra]

Hi,

Thank you for writing. I hope you’re doing well.

Have you done any customization work on the CSS styles? I can see that you have this code:

.tribe-events-calendar td .tribe-events-viewmore, .tribe-events-calendar td .type-tribe_events {
display: none;
}

And that is preventing the events to be displayed.

As for the dots, this is the code generating them:

.tribe-events-calendar .tribe-events-has-events:after {
    content: "";
    display: block;
    height: 8px;
    width: 8px;
    padding: 0;
    border-radius: 50%;
    background-color: #333;
    margin: 5px auto;
}

Please check your stylesheets, or if you already removed these styles see if there’s a cached version.

Best,
Juan.

[juanfra]

Hi Nchopia,

Thank you for writing. I hope you’re doing well.

Yes, you can actually export it as CSV data (which makes it easy to import into a spreadsheet application). You can find the complete selection of buttons at the top and bottom of each of your attendee lists.

You can find a complete description on how to do this, by checking this article.

Best,

Juan.

[juanfra]

Hey Nchopia,

Thanks for reaching us out! I hope you’re doing well.

Are you using WooCommerce to sell tickets? For optimal functionality with Event Tickets Plus, we recommend that you check Enable stock management under WooCommerce –> Settings –> Products –> Inventory. And don’t forget to set up your payment gateways and checkout pages for WooCommerce. If you need help using WooCommerce, head over to their helpful support site.

Please let me know how it goes.

Best,

Juan.

[juanfra]

Hey Bart,

Thanks for reaching us out! I hope you’re doing well.

Actually, the main plugin functionality is given by The Events Calendar, which is a free plugin to manage events in a proper and nice manner. The Events Calendar PRO adds even more awesomeness to the event administration, with features that include: Premium Support Access, Recurring Events, Week View, Photo View, Map View, Location Search, Venue & Organizer View, Advanced Widgets, Shortcodes, Additional Fields.

You can learn more about the PRO Features by visiting this page.

Community Events will let users add their own events to your calendar. It also comes with a list of amazing features, like Event Submission Form, Publishing Control, Standard Event Fields, Registered User Settings, Editing Events, Categories and Tags, Saved Venues and Organizers, Spam Prevention, Email Notifications. You can learn more about this plugin by visiting this page.

Please have in mind that the calendar functionality will be given by The Events Calendar (Free or Pro), so that choice would have more to do with the requirements you have for the site you’re building.

Best,

Juan.

[juanfra]

Hi Joakim,

Thank you for the follow-up.

Ok, so you’re only having problems with the event pages on your subsites. It totally sounds like it could be related to the permalinks configuration.

Does your multisite uses subdomains or subfolders?

Best,

Juan.

[juanfra]

Hi Ross,

Thanks for the follow-up.

Ok, then for your particular case I think the most immediate answer to your problem would be using WooCommerce.

Setting up WooCommerce is pretty straightforward. All you need to do is install the plugin and after you do the activation, follow their instructions in terms of the different “store settings”, like currency, and that type of things. Once you’re done with the install and activation, when editing the ticket you will need to go to Events > Tickets and untick the “Enable Tribe Commerce“. That way, your tickets will be managed by WooCommerce.

Once you’re done with installing WooCommerce and setting things up, you can go and edit the event, and in the “Tickets” box you’ll be able to add the tickets you want for that particular event.

You can also learn more about the WooCommerce specific settings in this article. You may also want to take a look at the tips for the WooCommerce compatibility with The Events Calendar.

Best,

Juan.

[juanfra]

Hi Josh,

Thank you very much for the follow-up.

I was asking mainly to check if perhaps you were using some other tool to authorize them and then they ended up having some strange role. But the ones you mentioned should work.

I’m still trying to reproduce the issue with no success.

Have you changed the theme to a default theme like twentyseventeen or twentysixteen?

Thank you,

Juan.

[juanfra]

Hey Ross,

Thank you for the follow-up.

I see. I was able to replicate the issue when using tribe commerce. I can confirm, at this point, that free tickets cannot be created when using tribe commerce. I’ve been checking with our development team and it has to do with some PayPal limitations.

In the meantime, you could use WooCommerce to sell tickets and that way you’d be able to have your free ticket functionality working in almost no time.

If you only need the ticket (main and only ticket) for the event to be free, you can also try to create an RSVP ticket with just Event Tickets.

Please let me know if this helps.

Thank you for your patience on this!

Best,

Juan.

 

[juanfra]

Hey Vincent,

I’m sorry to hear you’ve been having those issues.

I can confirm that we’ve recently experienced some issues with our Event Aggregator servers that might have caused delays when previewing your imports as well as failed imports.

We’ve just released a fix to address this issue, so things should be back to normal.

We apologize for the inconvenience.

Please try your imports again and let us know if they work on your end.

Thanks,
Juan

[juanfra]

Hey Jeff,

Thank you for reaching us out! I hope you are doing well.

I see you are using Easy Digital Downloads to sell your tickets. Ideally, the sales ticket are managed by their plugin. Have you checked their email notification article? You can find it here: https://docs.easydigitaldownloads.com/article/864-email-settings

From that section, you should be able to customize the email information.

Best,

Juan.

[juanfra]

Hey Ross,

Thank you for the follow-up and sharing your info with me.

Are you using tribe-commerce for the tickets? The test I’ve performed before was with the WooCommerce integration.

Would you please be so kind of sharing a screenshot of your Events > Settings > Tickets section? And if you could share a dump of your events would also be super helpful.

Thank you again,

Juan.

[juanfra]

Hey Josh,

Thanks for the follow-up, and thank you for sharing the screenshots with me. Unfortunately, and according to our terms & conditions, we cannot login to your website.

I’ve tried to reproduce the issue by creating a totally new site with just The Events Calendar, and the Community plugin working, with the same configuration you have shared with me, and I also got it working as expected, having the events submitted and then being published. You mentioned while creating the ticket that you tried deactivating all the plugins and tested that this continued happening, is that correct?

I wanted to ask you what is that you use to “approve” your community members and what user role do they get assigned?

Thank you,

Juan.

[juanfra]

Hi Susanna,

Thank you for the follow-up.

How are you currently displaying your events on your home page? Using the shortcode or you have modified/created a home template for your theme?

Best,

Juan.

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