[Jeremy]

Hi Seadar,

Thanks for reaching out to us! I would be happy to help you 🙂

I had a look at your website, and it seems there’s a JavaScript/Ajax problem. If you go forward to June, and then backward to May, you don’t see May’s events anymore.

There might be a conflict somewhere with a plugin/theme. Could you switch to a default theme such as Twenty Seventeen to see if you still have the same issue when looking at the lunch menu? Then, could you try to deactivate all plugins except for The Events Calendar and Events Calendar PRO, and check your lunch menu?

Ideally, you would save your database and your php files prior doing those tests, and you would do them on a staging environment. For more information, please read our guide about how to do testing for conflicts.

Cheers,
Jeremy

[Jeremy]

This reply is private.

[Jeremy]

Hi Pete,

Thanks for sharing the URL, but I can’t see the page as it’s protected by a login and a password.

I can see you replied yes to both those questions:

<li class=”troubleshoot_plugins”>Deactivated all other plugins? Yes
<li class=”troubleshoot_theme”>Switched to a default theme? Yes

In both cases, you still had the same issue when looking at your list of attendees?

There are quite a lot of plugins installed on your website, and there might be a conflict somewhere. I would recommend to do some testing for conflicts, unless you can confirm that you still encounter that bug with the default theme installed and all other plugins deactivated.

Cheers,
Jeremy

[Jeremy]

Hi Brad,

Thanks for reaching out to us! I would be happy to help you 🙂

Did you try to deactivate other plugins (except for The Events Calendar and Event Tickets/Plus), to see if you still had the same problem?

Try also to switch to a default theme, and see if that changes something when you visit your Event Menu.

If there’s no conflict, your issue might be related to your hosting environment. If you could ask your hosting company to increase the following values, it might help:

memory_limit
upload_max_size
post_max_size
upload_max_filesize
max_execution_time
max_input_time

Preferably to the following values:

memory_limit = 256M
upload_max_size = 64M
post_max_size = 64M
upload_max_filesize = 64M
max_execution_time = 300
max_input_time = 1000

Please do let me know how it goes.
Cheers,
Jeremy

[Jeremy]

Hi Andrew,

Thanks for reaching out to us! I’d be happy to help you 🙂

Those events data should still be in your databse. To get them back, my advice would be to downgrade the plugin to a past version.

You’ll find past versions in My Account > Downloads.

Make sure that even if you downgrade, you are running compatible versions of all Events plugins. So if you need to downgrade Events Calendar PRO, you’ll need to also downgrade The Events Calendar and any other Events plugins you are running.

Here are the steps to perform a downgrade:

1. Make a full backup of your files and database in case another problem happens.
2. Delete The Events Calendar and Events Calendar PRO plugins. Go to WP-Admin > Plugins. Find those two plugins you wish to downgrade, and click Deactivate. Once the plugins are deactivated, you can now click Delete.
3. Add the new plugins. Once all of the plugins have been deleted, click the “Add New” button on that same page. This will take you to the Add Plugins page. Click the button that says “Upload Plugin”. In the file chooser, select one of the plugins that you previously downloaded then click Install Now.
4. Go back to WP-Admin > Plugin, and activate all of the plugins you just downgraded.

I hope this helps. Please do let me know if you managed to retrieve your missing data.

Cheers,
Jeremy

 

[Jeremy]

Hi Pete,

Thanks for reaching out to us! I would be happy to help you 🙂

Could you provide me a link of the event you created? And a scrrenshot of your WordPress back-office where you see the list of attendees, so I could understand the situation better?

Thanks in advance,
Jeremy

[Jeremy]

Hi Keri,

It seems the automatic method didn’t work — I can’t access your System Information. Could you copy the information in Events > Help > System Information and paste them in your reply? (please be sure you set your reply as “Private”).

Best,
Jeremy

[Jeremy]

Hi Adam,

Thanks for reaching out to us!

Well, I’m glad you managed to solve export to ics issue by yourself 🙂

Regarding the Export Events button which disappear when you navigate to a different month, this is a known bug. I will set this ticket as “Pending Fix”, so that we could warn you as soon as the problem is fixed (at the moment, I can’t give you a release date).

Thank you for your patience and understanding,

Cheers,
Jeremy

[Jeremy]

Hi,

Thank you for reaching out to us! I would be happy to help you 🙂

You can disable the click function with some css. You can try to paste the following snippet in your child theme’s style.css file or in your customizer (via “additional css”):

.tribe-events-list .tribe-events-venue-details a {
  pointer-events: none;
  color: inherit;
}

Please do let me know if that workaround suits you.

Cheers,
Jeremy

[Jeremy]

Hi,

I’m glad to know it’s all working now 🙂

I’m closing this thread then, but feel free to start a new one if you have further questions or concerns.

Cheers,
Jeremy

[Jeremy]

Hi Rupert,

I’m glad your new imported events have been correctly mapped 🙂

I’m closing this thread then, but feel free to start a new one if you have further questions or concerns!

Cheers,
Jeremy

[Jeremy]

Hi Joern,

Ok, I understand better now – indeed, if you have recurring events in your calendar, my previous snippet wouldn’t work.

The php function you are looking for might be tribe_all_occurences_link().

So, instead of <?php echo tribe_get_event_link( $event->ID ) ?>, you can try something like this: <?php echo esc_url( tribe_all_occurences_link( $event->ID, false ) ); ?>.

Please do let me know if that works for you.

Cheers,
Jeremy

[Jeremy]

Hi Stephan,

Thanks for reaching out to us!

It’s a known issue and I can’t get the featured images from your csv file either. I’m sorry for this inconvenience.

I’ll mark this ticket as “Pending Fix”, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. We don’t know the schedule for the release yet.

I apologize for this issue and appreciate your understanding and patience.

Cheers,
Jeremy

[Jeremy]

Hi Robert,

I’m glad your CSS works again!

And I’m glad you managed to reset your password. Yes, there are days like that 🙂

I’m closing this thread then, but feel free to start a new one if you have more questions or concerns.

Cheers,
Jeremy

[Jeremy]

This reply is private.

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