No Extra details displaying on Order (Fieldsets)

[Pete]

I set up an event with some extra details we needed to collect from customers (passport info). But when I look at the list of attendees there is nothing showing Under View Details and a csv dump has empty fields showing for the passport info… likewise on an email export…

[Jeremy]

Hi Pete,

Thanks for reaching out to us! I would be happy to help you 🙂

Could you provide me a link of the event you created? And a scrrenshot of your WordPress back-office where you see the list of attendees, so I could understand the situation better?

Thanks in advance,
Jeremy

[Pete]

Hi Jeremy

https://kentvelogirls.co.uk/event/day-trip-to-france/ https://kentvelogirls.co.uk/event/day-trip-to-france/

[Jeremy]

Hi Pete,

Thanks for sharing the URL, but I can’t see the page as it’s protected by a login and a password.

I can see you replied yes to both those questions:

<li class=”troubleshoot_plugins”>Deactivated all other plugins? Yes
<li class=”troubleshoot_theme”>Switched to a default theme? Yes

In both cases, you still had the same issue when looking at your list of attendees?

There are quite a lot of plugins installed on your website, and there might be a conflict somewhere. I would recommend to do some testing for conflicts, unless you can confirm that you still encounter that bug with the default theme installed and all other plugins deactivated.

Cheers,
Jeremy

[Pete]

Jeremy

Any thoughts on this. I have just booked and entered the extra passport details but they aren’t being recorded in the attendees list. This is in need of sorting.

[Jeremy]

Hi Pete,

I am sorry you are having this issue with the extra details you needed to collect from your customers. We have seen other reports with a similar issue and we are looking into it.

Could you please tell me who is your the hosting provider? (as we are experiencing this issue only with only a few).

If there is any other detail or unusual fact that you may have experienced, please let us know as this will also be very helpful for us.

Cheers,
Jeremy

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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